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Patient Experience Associate Jobs in Springfield, TN

R1

HIM Associate

Nashville, TN

$16.61 - $22.95/hr

R1 is the leading provider of technology-driven solutions that transform the patient experience and ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

Vanderbilt Health

Standardized Patient

Nashville, TN · On-site

REQUIREMENTS: - High School Diploma or GED - Experience is not required, but relevant experience in ... Follow directions in achieving the portrayal of patient. Our professional administrative functions ...

Vanderbilt Health

Standardized Patient

Nashville, TN · On-site

REQUIREMENTS: - High School Diploma or GED - Experience is not required, but relevant experience in ... Follow directions in achieving the portrayal of patient. Our professional administrative functions ...

Vanderbilt Health

Standardized Patient

Nashville, TN · On-site

REQUIREMENTS: - High School Diploma or GED - Experience is not required, but relevant experience in ... Follow directions in achieving the portrayal of patient. Our professional administrative functions ...

Results Physiotherapy

Patient Care Coordinator

Nashville, TN · On-site

$17 - $22.25/hr

Monitor and influence arrival rate through creation of a great customer experience * Practice ... Constantly communicates with associates, must be able to hear and speak to accurately exchange ...

SEES Group

Surgery Counselor

Nashville, TN · On-site

$18 - $23.50/hr

Ensures 20/20 Patient Experience by: * Anticipating patient's registration and billing needs ... Associate's or Bachelor's degree in healthcare administration or a related field preferred.

Results Physiotherapy

Patient Care Coordinator

Nashville, TN · On-site

$17 - $22.25/hr

Monitor and influence arrival rate through creation of a great customer experience * Practice ... Constantly communicates with associates, must be able to hear and speak to accurately exchange ...

Results Physiotherapy

Patient Care Coordinator

Nashville, TN · On-site

$17 - $22.25/hr

Monitor and influence arrival rate through creation of a great customer experience * Practice ... Constantly communicates with associates, must be able to hear and speak to accurately exchange ...

Results Physiotherapy

Patient Care Coordinator

Nashville, TN · On-site

$17 - $22.25/hr

Monitor and influence arrival rate through creation of a great customer experience * Practice ... Constantly communicates with associates, must be able to hear and speak to accurately exchange ...

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All JobsPatient Experience Associate JobsPatient Experience Associate Jobs in Springfield, TN

Patient Experience Associate information

See Springfield, TN salary details

$11

$22

$29

How much do patient experience associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for patient experience associate in Springfield, TN is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $26.78 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.
What job categories do people searching Patient Experience Associate jobs in Springfield, TN look for? The top searched job categories for Patient Experience Associate jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Patient Experience Associate jobs? Cities near Springfield, TN with the most Patient Experience Associate job openings:
Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in Springfield, TN as of August 2026, with employment types broken down into 11% As Needed, 67% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,994 per year, or $22.1 per hour.

PATIENT DINING ASSOCIATE (DIETARY AIDE)

Compass Group

Lebanon, TN • On-site

$16/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

339th of 485 rated business services

Job description

  • We are hiring immediately for full time PATIENT DINING ASSOCIATE (DIETARY AIDE) positions.
  • Location: Vanderbilt Wilson County - 1411 Baddour Parkway, Lebanon, TN 37087. Note: online applications accepted only.
  • Schedule: Full time schedule. Days and hours may vary; rotating weekends. More details upon interview.
  • Requirement: No previous experience required.
  • Fixed Pay Rate: $16.00 per hour

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you'll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.
For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.
Job Summary
Patient Dining Associates work on assigned units in a healthcare facility, and provide services that include helping patients make menu selections, assemble, deliver and pick-up their meal trays. They are part of the caregiving team, responsible for patient safety and satisfaction goals by making sure meals are accurate and delivered at the right time and temperature.
Essential Duties and Responsibilities:
  • Help patients understand their menu selections and work with nursing to ensure sure their orders comply with their nutritional requirements or restrictions.
  • Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
  • Manage tray tickets and assemble meals according to each patient's menu selection in a timely and accurate manner. Retrieve trays from patient rooms at assigned times.
  • Complies with regulator agency standards, including federal, state and JCAHO. Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
  • Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.
  • Follows facility and department infection control policies and procedures.
  • Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
  • Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
  • Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
  • Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
  • Performs other duties assigned.

Qualifications:
  • Ability to read, write and interpret documents in English.
  • Basic computer and mathematical skills.
  • Must be able to occasionally lift or move up to 100 pounds, as well as maneuver and push food delivery carts.

BENEFITS FOR OUR TEAM MEMBERS
  • Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
  • Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.

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