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Patient Experience Associate Jobs in Indiana (NOW HIRING)

Marion Health

Patient Experience Manager

Marion, IN · On-site

Patient/Consumer Experience, Patient Relations & Measurement Tools * Organizational Change ... Associate's Degree in Nursing, Medicine, Organization Development, Public Health, Health ...

Valeris

Patient Care Associate

Jeffersonville, IN

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep ...

PharmaCord

Patient Care Associate

Jeffersonville, IN · On-site

$50K/yr

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep ...

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Patient Experience Associate information

Is being a PCA a stressful job?

A Patient Experience Associate role can be stressful due to the fast-paced healthcare environment, emotional interactions with patients, and the need to handle multiple tasks efficiently. Strong communication skills and emotional resilience are important to manage the demands of the job effectively.

What jobs pay 4000 a week without a degree?

Patient Experience Associates typically do not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, licensing, or certifications rather than formal education. These jobs may require strong interpersonal skills, technical knowledge, or entrepreneurial effort to achieve such income levels.

What are good jobs for patient care experience?

Patient Experience Associates often find that roles such as medical assistants, patient coordinators, or healthcare receptionists are good options, as they involve direct patient interaction and communication skills. These positions typically require strong interpersonal skills, basic medical knowledge, and sometimes certification or training in healthcare procedures.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

How does a Patient Experience Associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a Patient Experience Associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

Is patient experience a good career?

A career as a Patient Experience Associate involves improving patient satisfaction and communication within healthcare settings. It offers opportunities for interpersonal skills development and may require familiarity with healthcare policies and patient feedback tools. The role can provide stable employment with potential for advancement in healthcare customer service or administrative positions.

What are the key skills and qualifications needed to thrive as a Patient Experience Associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.
What are the most commonly searched types of Patient Experience jobs in Indiana? The most popular types of Patient Experience jobs in Indiana are:
What are popular job titles related to Patient Experience Associate jobs in Indiana? For Patient Experience Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Patient Experience Associate jobs in Indiana look for? The top searched job categories for Patient Experience Associate jobs in Indiana are:
What cities in Indiana are hiring for Patient Experience Associate jobs? Cities in Indiana with the most Patient Experience Associate job openings:
Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in Indiana as of July 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution.
Patient Experience Manager

Patient Experience Manager

Marion Health

Marion, IN • On-site

Full-time

Posted 10 days ago

Marion Health rating

4.0

Company rating: 4.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Job Summary
Leadership responsibility for establishing and achieving system-wide adoption of a program for service excellence within Marion Health. Responsible for designing, implementing, monitoring and assessing the outcomes of Marion Health's various service excellence initiatives, with primary focus on HCAHPS and other patient experience metrics. Work closely with third party patient, employee and medical staff survey vendor(s). Maximize every opportunity to be involved in quality, safety, service and risk management efforts bringing into focus the patient at all times. Important Practice Areas Include:
  • Patient/Consumer Experience, Patient Relations & Measurement Tools
  • Organizational Change Management
  • Continuous Quality Improvement
  • Best Service Practices and Protocols
  • Surveys, Metrics and Standards
  • Data Analysis and Interpretative Skill
  • The Patient Experience Manager responsibilities include:
    • Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion Health
    • Instills a culture of service excellence, hospitality, ownership and results across the enterprise.
      • Develops the framework and protocols in which all Patient Experience initiatives will be deployed across Marion Health.
      • Develops service, educational, and training programs throughout Marion Health relating to the patient experience.
      • Strategically develops, refines and improves performance metrics and measurement methods using standardized and customized tools.
      • Consistently measures results.
    • Utilizes coaching, best practices, and collaboration to improve service excellence throughout the system.
    • Maintaining an active understanding of current thinking and innovative interventions/programs regarding the patient experience both locally, nationally, and internationally.
    • Monitors national HCAHPS and patient experience trends and federal requirements.
    • Oversees patient and family complaint and grievance resolution process, in accordance with IDoH and CMS guidelines.
    • Serves as the 1557 Compliance Coordinator for section 1557 of the Affordable Care Act.
    • Other duties as assigned.

Minimum Job Requirements
  • Associate's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and ten (10) years related healthcare experience or
  • Bachelor's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and five (5) years of related healthcare experience.

Preferred Job Requirements
  • Master's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and three (3) years of related healthcare experience with progressive levels of responsibility.
  • A documented track record of implementing and accomplishing patient experience and/or HCAHPS improvements in healthcare organizations or system.
  • Experience addressing customer complaints to resolution.

Skills / Knowledge / Abilities
  • Knowledge ofvarious HCAHPS surveys, patient satisfaction survey tools, and consumer research, and complaint/grievance management.
  • Data analysis and interpretation skills are needed to lead the service improvement effort and to create the credibility needed for interaction with Hospital leaders and team members.
  • Strong leadership, communication, team building, computer, and interpersonal skills to ensure successful outcomes when working with staff, physicians, management, applicants, and regulatory agencies.
  • Ability to influence an entire enterprise workforce.
  • Able to articulate challenges and to be proactive and aggressive in thinking about new ways to do things and create enthusiasm for new initiatives.
  • Able to lead and facilitate meetings across the enterprise and across diverse audiences.
  • Able to elicit commitment from stakeholders and team members.
  • Able to problem solve, multi-task in a fast-paced setting and work well in a team environment.
  • Able to negotiate effective working relationships and develop positive resolution to conflict.
  • Highly developed computer skills to include proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function.
  • Able to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
  • Knowledge of policies, governmental regulations, and business practices in healthcare.
  • Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
  • Analytical and statistical skills to comprehend and analyze healthcare data and reports.
  • Strong organizational skills in order to manage multiple issues simultaneously combined with the ability to effectively prioritize workflow.

Working Conditions
  • Typical office environment with prolonged sitting and occasional standing and walking.
  • Work subject to interruptions and occasional high stress levels.
  • Works with highly confidential information which may be proprietary or protected health information.
  • Ability to work hours significantly beyond the normal work week.
  • Attends special functions and meetings at various locations within the hospital and community.
  • Occasional overnight stays.

Physical and Mental Activities, Tools and Equipment
  • Uses computer and standard office equipment.
  • Detailed data gathering, reporting, and problem resolution requiring intense concentration and analytical thought.
  • Demonstrate high level of mental and emotional tolerance and even-temperament when dealing with people.
  • Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer
Marion Health is a smoke-free environment.

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