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Patient Experience Manager Jobs in Indiana (NOW HIRING)

Marion Health

Patient Experience Manager

Marion, IN · On-site

The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...

Marion Health

Patient Experience Manager

Marion, IN

The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...

Progressive Health

Patient Experience Specialist

Newburgh, IN · On-site

$17.75 - $24.25/hr

Patient Experience Specialist - ProgressiveHealth of Indiana, LLC - Newburgh, IN We are looking for ... management solutions, and more! We are dedicated to delivering superior care and improving both ...

Aveanna Healthcare

Care Experience Manager

Fort Wayne, IN · On-site

$40K - $45K/yr

As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ... Collaborate with clinical and recruitment teams to support new patient referrals and caregiver ...

ZOLL LifeVest

Patient Service Representative

South Bend, IN · On-site

$17.25 - $21.75/hr

Manage equipment & garment inventory * Contact caregivers and family to schedule fittings ... Patient experience must be professional (not family caregiver) * Patient experience must be ...

ZOLL LifeVest

Patient Service Representative

South Bend, IN · On-site

$17.25 - $21.75/hr

Manage equipment & garment inventory * Contact caregivers and family to schedule fittings ... Patient experience must be professional (not family caregiver) * Patient experience must be ...

ZOLL LifeVest

Patient Service Representative

Anderson, IN · On-site

$15.25 - $19.25/hr

Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...

ZOLL LifeVest

Patient Service Representative

Danville, IN · On-site

$17 - $21.50/hr

Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...

ZOLL LifeVest

Patient Service Representative

Indianapolis, IN · On-site

$16.75 - $21.25/hr

Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...

ZOLL LifeVest

Patient Service Representative

Lebanon, IN · On-site

$16.75 - $21.25/hr

Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...

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Patient Experience Manager information

See Indiana salary details

$14

$37

$66

How much do patient experience manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for patient experience manager in Indiana is $37.96, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $48.94 per hour, depending on experience, location, and employer.

What does a Patient Experience Manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are the key skills and qualifications needed to thrive in the Patient Experience Manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are some typical responsibilities of a Patient Experience Manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the most commonly searched types of Patient Experience jobs in Indiana? The most popular types of Patient Experience jobs in Indiana are:
What are popular job titles related to Patient Experience Manager jobs in Indiana? For Patient Experience Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Patient Experience Manager jobs in Indiana look for? The top searched job categories for Patient Experience Manager jobs in Indiana are:
What cities in Indiana are hiring for Patient Experience Manager jobs? Cities in Indiana with the most Patient Experience Manager job openings:
Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Indiana as of July 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,948 per year, or $38 per hour.
Patient Experience Manager

Patient Experience Manager

Marion Health

Marion, IN • On-site

Full-time

Posted 10 days ago

Marion Health rating

4.0

Company rating: 4.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Job Summary
Leadership responsibility for establishing and achieving system-wide adoption of a program for service excellence within Marion Health. Responsible for designing, implementing, monitoring and assessing the outcomes of Marion Health's various service excellence initiatives, with primary focus on HCAHPS and other patient experience metrics. Work closely with third party patient, employee and medical staff survey vendor(s). Maximize every opportunity to be involved in quality, safety, service and risk management efforts bringing into focus the patient at all times. Important Practice Areas Include:
  • Patient/Consumer Experience, Patient Relations & Measurement Tools
  • Organizational Change Management
  • Continuous Quality Improvement
  • Best Service Practices and Protocols
  • Surveys, Metrics and Standards
  • Data Analysis and Interpretative Skill
  • The Patient Experience Manager responsibilities include:
    • Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion Health
    • Instills a culture of service excellence, hospitality, ownership and results across the enterprise.
      • Develops the framework and protocols in which all Patient Experience initiatives will be deployed across Marion Health.
      • Develops service, educational, and training programs throughout Marion Health relating to the patient experience.
      • Strategically develops, refines and improves performance metrics and measurement methods using standardized and customized tools.
      • Consistently measures results.
    • Utilizes coaching, best practices, and collaboration to improve service excellence throughout the system.
    • Maintaining an active understanding of current thinking and innovative interventions/programs regarding the patient experience both locally, nationally, and internationally.
    • Monitors national HCAHPS and patient experience trends and federal requirements.
    • Oversees patient and family complaint and grievance resolution process, in accordance with IDoH and CMS guidelines.
    • Serves as the 1557 Compliance Coordinator for section 1557 of the Affordable Care Act.
    • Other duties as assigned.

Minimum Job Requirements
  • Associate's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and ten (10) years related healthcare experience or
  • Bachelor's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and five (5) years of related healthcare experience.

Preferred Job Requirements
  • Master's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and three (3) years of related healthcare experience with progressive levels of responsibility.
  • A documented track record of implementing and accomplishing patient experience and/or HCAHPS improvements in healthcare organizations or system.
  • Experience addressing customer complaints to resolution.

Skills / Knowledge / Abilities
  • Knowledge ofvarious HCAHPS surveys, patient satisfaction survey tools, and consumer research, and complaint/grievance management.
  • Data analysis and interpretation skills are needed to lead the service improvement effort and to create the credibility needed for interaction with Hospital leaders and team members.
  • Strong leadership, communication, team building, computer, and interpersonal skills to ensure successful outcomes when working with staff, physicians, management, applicants, and regulatory agencies.
  • Ability to influence an entire enterprise workforce.
  • Able to articulate challenges and to be proactive and aggressive in thinking about new ways to do things and create enthusiasm for new initiatives.
  • Able to lead and facilitate meetings across the enterprise and across diverse audiences.
  • Able to elicit commitment from stakeholders and team members.
  • Able to problem solve, multi-task in a fast-paced setting and work well in a team environment.
  • Able to negotiate effective working relationships and develop positive resolution to conflict.
  • Highly developed computer skills to include proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function.
  • Able to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
  • Knowledge of policies, governmental regulations, and business practices in healthcare.
  • Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
  • Analytical and statistical skills to comprehend and analyze healthcare data and reports.
  • Strong organizational skills in order to manage multiple issues simultaneously combined with the ability to effectively prioritize workflow.

Working Conditions
  • Typical office environment with prolonged sitting and occasional standing and walking.
  • Work subject to interruptions and occasional high stress levels.
  • Works with highly confidential information which may be proprietary or protected health information.
  • Ability to work hours significantly beyond the normal work week.
  • Attends special functions and meetings at various locations within the hospital and community.
  • Occasional overnight stays.

Physical and Mental Activities, Tools and Equipment
  • Uses computer and standard office equipment.
  • Detailed data gathering, reporting, and problem resolution requiring intense concentration and analytical thought.
  • Demonstrate high level of mental and emotional tolerance and even-temperament when dealing with people.
  • Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer
Marion Health is a smoke-free environment.

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