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Patient Experience Associate Jobs in Indiana (NOW HIRING)

Centerwell

Patient Retention Professional

Indianapolis, IN · On-site

$16.75 - $22/hr

Experience supporting outreach programs or customer/patient communication initiatives * Proficiency ... Humana reserves the right to require associates to upgrade their internet service if necessary.

New

HHC

PATIENT ACCESS COORDINATOR

Indianapolis, IN · On-site

$16.25 - $20.50/hr

Responsible for staffing patient experience line and ensuring concerns are addressed with STD ... Has exposure to communicable diseases; combative patients and their associates in stress situations.

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Indiana?

The most popular types of Patient Experience jobs in Indiana are:

What are popular job titles related to Patient Experience Associate jobs in Indiana?

For Patient Experience Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Indiana look for?

The top searched job categories for Patient Experience Associate jobs in Indiana are:

What cities in Indiana are hiring for Patient Experience Associate jobs?

Cities in Indiana with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

PATIENT ACCESS COORDINATOR

Health & Hospital Corporation

Indianapolis, IN • On-site

$16.25 - $20.50/hr

Other

Posted 2 days ago

New

Job description

Patient Access Coordinator

Responsible for assisting patients in accessing care, treatment, and results. Providing backup for the back-office Patient Navigator, and Intake will be the primary work duty; however, other duties in service of patient access and quality assurance will be important components of the position.

Essential Duties:

  • Enters patient's registration and test results into EMR.
  • Performs quality assurance checks to ensure timeliness and accuracy of data entry.
  • Tracks lab reports through IU Infectious Disease Lab and State Department of Health to ensure all results are received and entered into Insight in a timely manner.
  • Calls patients to remind them of their upcoming appointments. Will cancel or reschedules appointments for patients depending on the patient needs.
  • As needed, performs duties of patient navigator including answering and evaluation needs of clinic calls, greeting patients, scheduling appointments, and ensuring patients receive appropriate services.
  • Conducts patient satisfaction surveys and clinic flow time study on a semi-annual basis.
  • Serves as primary contact for patient experience. Responsible for staffing patient experience line and ensuring concerns are addressed with STD program leadership.
  • Assesses points of patient access and offers suggestions for improvement to STD program leadership.
  • Maintains and updates all clinic signage, recording/announcement changes, and clinic switchboard.
  • As needed, provides support and coverage for the back-office clerical team.
  • Enters test results in the EMR system and scans all relevant documents into the Onbase system.
  • As needed, performs duties of intake staff including registering patients, scanning relevant documents, and collecting payment.
  • Participates in public health emergency preparedness exercises and in the response to public health emergencies as directed.
  • Participates in a minimum of two H.O.P.E. events totaling a minimum of (8) hours annually.
  • Performs other duties as assigned by STD program leadership.

Qualifications:

  • High school diploma or equivalent required, an advanced degree is highly desired.
  • 1-2 years previous office coordination experience required; and/or training; or equivalent combination of education and experience.
  • A minimum of 1 year of supervisory experience.
  • Access to reliable transportation.

Licenses/Certifications Required:

  • Valid Indiana driver's license.
  • Current automobilie insurance.

Knowledge, Skills & Abilities:

  • Language Skills: Must be able to effectively communicate verbally and in writing with a wide variety of staff at various levels of knowledge and communication, as well as members of outside organizations/agencies, and the public.
  • Ability to display patience, understanding, initiative, tact and maturity and the ability to communicate concepts and instructions clearly.
  • Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Working Environment:

  • Standard office setting. On-the-job duties require talking, hearing, sitting, walking, using hands to finger, handle, or feel, and reaching with hands and arms. Occasionally required to climb balance, stoop, kneel, crouch, crawl and stand. Must be able to lift up to 25 pounds. Must be able to perform job duties in environment with moderate noise level (examples: business office with computers and printers, light traffic). Has exposure to communicable diseases; combative patients and their associates in stress situations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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