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Patient Experience Associate Jobs in Hamden, CT (NOW HIRING)

Promeniq

Medical Sales/ Patient Coordinator

New Haven, CT · On-site

$17.50 - $23.25/hr

The Patient Coordinator is instrumental in driving revenue while fostering a Five Star Patient ... Associate or Bachelor's degree preferred. * Minimum of 5 years of direct sales experience with a ...

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Patient Experience Associate information

See Hamden, CT salary details

$12

$23

$30

How much do patient experience associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for patient experience associate in Hamden, CT is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $28.22 per hour, depending on experience, location, and employer.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Hamden, CT?

The most popular types of Patient Experience jobs in Hamden, CT are:

What are popular job titles related to Patient Experience Associate jobs in Hamden, CT?

For Patient Experience Associate jobs in Hamden, CT, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Hamden, CT look for?

The top searched job categories for Patient Experience Associate jobs in Hamden, CT are:

What cities near Hamden, CT are hiring for Patient Experience Associate jobs?

Cities near Hamden, CT with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in Hamden, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,419 per year, or $23.3 per hour.

Patient Experience Manager - Bridgeport, CT

Bridgeport, CT • On-site

Compass Group
Catering • 10K+ employees

6.4

Company rating: 6.4 out of 10

Based on 1,094 frontline employees who took The Breakroom Quiz

346th of 496 rated business services

Free food

People enjoy working here

Recommended by students

Learn more about Compass Groupexternal

Other

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Patient Experience Manager

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures. This position will support patient experience operations for locations in Bridgeport and Torrington, CT.

Key Responsibilities:

  • Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
  • Maintains and supports client satisfaction at a level that ensures account retention
  • Administers required client/customer surveys and responds in a timely and effective manner
  • Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
  • Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
  • Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
  • Ensures compliance with all regulatory agencies (CMS, JCAHO)
  • Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
  • Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
  • Works closely with on-site management team to reach operational goals
  • Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
  • Participates in all Patient Experience Department learning sessions including monthly educational webinars
  • Provides recognition for employee when programs are implemented with success
  • Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
  • Compose patient satisfaction reports as needed to management.
  • Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

  • HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
  • 2-3 years in-servicing experience in customer service training
  • Hospitality and healthcare experience preferred
  • 3-4 years experience in service-oriented operations
  • Good coaching and on the job training skills required
  • Excellent organizational skills and ability to multi-task essential
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Associates at Crothall are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace.

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