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Patient Experience Associate Jobs in California (NOW HIRING)

KPC Health

Patient Experience (FT Day Shifts)

Santa Ana, CA · On-site

$18.25 - $25/hr

Associate Degree in a healthcare related field such as Health Administration, Bachelor's degree or Board Certified Patient Advocate (BCPA) credential preferred * Two or more years of experience in a ...

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Patient Experience Associate information

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.
What are the most commonly searched types of Patient Experience jobs in California? The most popular types of Patient Experience jobs in California are:
What are popular job titles related to Patient Experience Associate jobs in California? For Patient Experience Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Patient Experience Associate jobs in California look for? The top searched job categories for Patient Experience Associate jobs in California are:
What cities in California are hiring for Patient Experience Associate jobs? Cities in California with the most Patient Experience Associate job openings:
Patient Experience Associate jobs near you

Patient Experience

KPC GLOBAL MEDICAL CENTERS INC.

Santa Ana, CA • On-site

$21 - $30.84/hr

Full-time

Re-posted 23 days ago

Job description


SUMMARY

The Patient Experience Advocate works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The role is responsible for assisting patients in navigating the complexities of the healthcare system and to facilitate the implementation and monitoring of processes and standards related to the improvement of the patient’s experience. This includes performing tasks that support the organization, coordination, and implementation of the hospital’s service excellence and recovery programs including, but not limited to monitoring and reporting of patient complaints and grievances, implementation of improvement projects specific to patient advocacy and experience, and providing ongoing management of relationships between internal and external customers.

The Patient Experience Advocate works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The role is expected to act as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. In addition, this individual is a subject matter expert for the purpose of educating and coaching leaders, physicians, and team members on topics such as CMS public reporting programs (i.e. HCAHPS and STAR ratings, etc.), rounding trends and outcomes as well as quantitative and qualitative survey data and deployment of network strategies.

REQUIREMENTS

  1. Associate Degree in a healthcare related field such as Health Administration, Bachelor's degree or Board Certified Patient Advocate (BCPA) credential preferred
  2. Two or more years of experience in a healthcare related environment
  3. Knowledge in medical terminology, patients' rights, service recovery & excellence, and customer service
  4. Excellent project & time management, written and verbal customer service skills, and a strong attention to detail required
  5. Proficiency in Microsoft Office Programs and with handling multi-line telecommunications systems and electronic documentation software required; Experience with database and visual processor programs preferred
  6. Demonstrated ability to communicate with a diverse consumer population and all levels of a complex organization; Fluency in languages other than English desired
  7. Demonstrated ability to offer emotional support and sympathy along with a passion for the well-being of patients
  8. Organizational, decision-making, and problem-solving abilities with the ability to work independently or on a team
  9. Capability to maintain and respect confidentiality and HIPAA guidelines
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About KPC Health

Sourced by ZipRecruiter

KPC Health has an integrated approach to serving the people of Riverside, San Bernardino and Orange County. Our acute care medical centers provide high quality, comprehensive and affordable healthcare for the entire family. For us, healthcare is not just about caring for our patients, but also about investing in the people throughout our communities. We are one team with one mission and that mission is for all our patients, and their families to Enjoy Life in Great Health.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Santa Ana, CA, US

Year founded

2004

Social media

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