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Patient Experience Associate Jobs in California (NOW HIRING)

Cottage Health

Patient Access Registrar

Goleta, CA · On-site

$24.57 - $36.58/hr

... patient experience. Qualifications QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: * Preferred: College Associate ...

Cottage Health System

Patient Access Registrar

Goleta, CA

$19.50 - $25/hr

Pay for non-physician positions is determined based on related years of experience and internal ... College Associate's degree or higher. Technical Requirements: * Minimum: Basic MS Word, Outlook and ...

Freemanhealth

Patient Engagement Specialist

Inglewood, CA · On-site

$39K - $44K/yr

Associate degree preferred in healthcare, communications, business, social services, or related field; OR minimum of two (2) years of healthcare, patient experience, customer service, or patient ...

CQ Partners

Patient Care Coordinator

Arcadia, CA · On-site

$16 - $18/hr

Demonstrated experience building strong and positive relationships with patients or customers * An ... Business school or Associate degree preferred We offer a competitive salary and bonus, paid time ...

CQ Partners

Patient Care Coordinator

Arcadia, CA

$18.25 - $24/hr

... and the best patient experience possible. We seek a growth minded customer service or ... Business school or Associate degree preferred We offer a competitive salary and bonus, paid time ...

Cottage Health

Patient Access Registrar PD

Solvang, CA · On-site

$29.25/hr

... patient experience. Qualifications QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: * Preferred: College Associate ...

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in California?

The most popular types of Patient Experience jobs in California are:

What are popular job titles related to Patient Experience Associate jobs in California?

For Patient Experience Associate jobs in California, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in California look for?

The top searched job categories for Patient Experience Associate jobs in California are:

What cities in California are hiring for Patient Experience Associate jobs?

Cities in California with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Care Representative

Silicon Valley Medical Development

San Jose, CA • On-site

$28.68/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

El Camino Health Medical Network is currently seeking a talented Patient Care Representative to join our growing healthcare team!
Location: San Jose, CA
Schedule: Full-Time
Shift: Monday-Friday8:00am-5:00pm
Pay: $28.68/ hour
El Camino Health Medical Network is recruiting Patient Care Representatives for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County.
The Patient Care Representative (PCR) is the primary point of contact for the practice's patients. He/she contributes to the overall patient experience and satisfaction. Responsibilities include: answer telephone calls and relay messages, schedule appointments, verify patients' demographics and insurance information. Additionally, the PCR will review patients' medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests.
Patient Registration
  • Registers patients and updates existing patient accounts in a courteous and professional manner
  • Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient's photo ID, insurance card and/or waiver
  • Handles any system red flags as they are encountered
  • Assist patients with registering for MyCare health record system

Call Management
The following activities are performed when assigned to Call Management
  • Handles incoming calls, makes appointments, sends task to providers and support staff as needed
  • Assures all urgent calls are handled in a timely manner

Communication and Front-Office Procedures
The following activities are expected to be performed in a timely , courteous and professional manner in accordance with service level standards:
  • Greet patients and others entering the department
  • Schedules new or follow-up appointments
  • Responds to requests from patients, family members, physicians and staff

Electronic Medical Record (EMR) Documentation
  • Manages EMR in-basket(s), work queues and schedule templates as assigned

Cashiering
  • Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries

All other duties as assigned including department-specific functions and responsibilities
  • Contributes to the overall patient experience and satisfaction
  • Participates in performance improvement activities
  • Performs other duties as assigned
  • Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements

Performs work in accordance with established schedules, policies and procedures
Requirements
  • High School Diploma or GED
  • Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
  • Experience working with an EMR
  • Ability to accurately type a minimum of 40 WPM
  • Strong verbal and written communications, and active listening skills
  • Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
  • Excellent interpersonal and telephone communications skills
  • Legible handwriting
  • Basic math skills necessary to collect payments and balance cash drawer
  • Excellent attention to detail
  • Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
  • Ability to maintain composure during challenging interpersonal interactions
  • Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow
  • Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
  • Associates degree preferred
  • EPIC EMR experience preferred
  • Bilingual skills preferred

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