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Patient Experience Associate Jobs in California (NOW HIRING)

Sutter Health

Patient Access Rep / PBX Operator

Vallejo, CA · On-site

$29.26 - $36.33/hr

Enhances the patient experience throughout all patient interactions by serving as the customer ... Associate's PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN: Experience within a hospital or clinic ...

Sutter Health

Patient Access Rep / PBX Operator

Vallejo, CA · On-site

$29.26 - $36.33/hr

Enhances the patient experience throughout all patient interactions by serving as the customer ... Associate's PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN: Experience within a hospital or clinic ...

Trial Library

Patient Navigator

San Francisco, CA · On-site

$68 - $102/hr

... the patient experience and influence how our navigation services evolve. This is an ideal ... Bachelor of Science in Nursing (BSN), Associate Degree in Nursing (ADN), or equivalent nursing ...

Trial Library, Inc.

Patient Navigator

San Francisco, CA · On-site

$68 - $102/hr

... the patient experience and influence how our navigation services evolve. This is an ideal ... Bachelor of Science in Nursing (BSN), Associate Degree in Nursing (ADN), or equivalent nursing ...

Trial Library

Patient Navigator

San Francisco, CA · Hybrid

$68K - $102K/yr

... the patient experience and influence how our navigation services evolve. This is an ideal ... Bachelor of Science in Nursing (BSN), Associate Degree in Nursing (ADN), or equivalent nursing ...

Trial Library

Patient Navigator

San Francisco, CA · On-site

$68K - $102K/yr

... the patient experience and influence how our navigation services evolve. This is an ideal ... Bachelor of Science in Nursing (BSN), Associate Degree in Nursing (ADN), or equivalent nursing ...

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in California?

The most popular types of Patient Experience jobs in California are:

What are popular job titles related to Patient Experience Associate jobs in California?

For Patient Experience Associate jobs in California, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in California look for?

The top searched job categories for Patient Experience Associate jobs in California are:

What cities in California are hiring for Patient Experience Associate jobs?

Cities in California with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Access Rep / PBX Operator

Sutter Health

Vallejo, CA • On-site

$29.26 - $36.33/hr

Part-time

Posted 9 days ago

Sutter Health rating

8.3

Company rating: 8.3 out of 10

Based on 330 frontline employees who took The Breakroom Quiz

39th of 898 rated healthcare providers

Job description

We are so glad you are interested in joining Sutter Health!
Organization:
SSMC-Sutter Solano Medical Center
Position Overview:
Serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).
Job Description:
EDUCATION
  • Equivalent experience will be accepted in lieu of the required degree or diploma.
  • HS Diploma or equivalent education/experience
  • Associate's

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years Completion of regulatory/mandatory certifications and skills validation competencies preferred
SKILLS AND KNOWLEDGE
  • General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
  • Working knowledge of medical terminology desired
  • Working knowledge and understanding of insurance terminology desired EMTALA and Consent Laws knowledge
  • Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems
  • Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
  • Strong data entry skills required
  • Excellent verbal and written communication and active listening skills
  • Interpersonal skills necessary in dealing with internal and external customers
  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health
  • Accuracy and attentiveness to detail required
  • Strong decision making and problem solving skills
  • Must be able to set and organize own work priorities, and adapt to change
  • Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
  • Ability to meet or exceed targeted customer service, productivity and quality standards
  • Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population Computer proficiency skills required Requires the ability to work with and maintain confidential information

Job Shift:
Day/Evening/Night
Schedule:
Per Diem/Casual
Shift Hours:
8
Days of the Week:
Variable
Weekend Requirements:
As Needed
Benefits:
No
Unions:
Yes
Position Status:
Non-Exempt
Weekly Hours:
0
Employee Status:
Per Diem/Casual
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $29.26 to $36.33 / hour
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

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