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Patient Experience Associate Jobs in Arkansas (NOW HIRING)

Unity Health

Patient Care Associate, FT

Searcy, AR · On-site

Ability to read, use simple math skills, and write clearly and legibly. 2. Training and Experience ... Previous experiences as a nursing assistant or in other patient-related position desirable but not ...

Unity Health

Patient Care Associate 6P-6A

Searcy, AR · On-site

Ability to read, use simple math skills, and write clearly and legibly. 2. Training and Experience ... Previous experiences as a nursing assistant or in other patient-related position desirable but not ...

Unity Health

Patient Care Associate 6P-6A

Searcy, AR · On-site

Ability to read, use simple math skills, and write clearly and legibly. 2. Training and Experience ... Previous experiences as a nursing assistant or in other patient-related position desirable but not ...

Uasys

Patient Access Specialist

Little Rock, AR · On-site

$16.50 - $22/hr

The Patient Access Specialist plays a critical frontline role in supporting organizational ... Associate degree plus 2 years of experience in customer service, call center, business office ...

ChenMed

$83K - $119K/yr

The Associate Center Operations Director is responsible for center operations, including center ... Patient Experience: Enhances the overall patient experience by implementing best practices and ...

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Arkansas?

The most popular types of Patient Experience jobs in Arkansas are:

What are popular job titles related to Patient Experience Associate jobs in Arkansas?

For Patient Experience Associate jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Arkansas look for?

The top searched job categories for Patient Experience Associate jobs in Arkansas are:

What cities in Arkansas are hiring for Patient Experience Associate jobs?

Cities in Arkansas with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Experience Associate/Care Little Rock Market

Benton, AR • On-site

Sage Health
See more jobs at Sage Healthexternal

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This job post has expired today. Applications are no longer accepted.

Job description

PRN Patient Experience Associate / Care Coordinator

The PRN Patient Experience Associate / Care Coordinator is a dual-role position responsible for supporting both front desk operations and care coordination within Sage Health medical centers. This team member serves as the first point of contact for patients, ensuring a positive and professional experience, while also managing referrals, insurance verifications, and appointment coordination.

The PRN position is a dual role based in the Baltimore market and will require coverage at all centers within the market as needed. The ideal PRN candidate is flexible, organized, and passionate about delivering exceptional patient-centered care.

PRIMARY RESPONSIBILITIES :

  • Greet patients and guests warmly upon arrival
  • Conduct check-in/check-out processes via Electronic Health Record (EHR)
  • Assist patients with completing paperwork and update EHR with current information
  • Collect co-payments and verify insurance prior to appointments
  • Answer and triage incoming phone calls, routing as necessary
  • Make appointment reminder calls and reschedule as needed
  • Maintain patient confidentiality and secure health information
  • Scan and index documents into the EHR
  • Address patient concerns or problems as they arise
  • Collaborate with clinical team members to ensure smooth office operations
  • Participate in interdisciplinary team discussions on patient care plans and outcomes

Care Coordination Responsibilities:

  • Review and process referral requests from PCPs and specialists
  • Schedule appointments and communicate details to patients, including prep instructions
  • Process insurance authorizations via health plan platforms (e.g., Availity)
  • Schedule urgent referrals per provider request
  • Monitor and update open referral reports and follow up on pending consults
  • Ensure referral documentation (e.g., consult notes, diagnostics) is complete and available
  • Notify PCPs of missed specialist appointments and coordinate rescheduling
  • Coordinate surgical clearance documentation for external providers as needed
  • Support communication between patients, providers, and external offices
  • Provide administrative support to maintain smooth care coordination workflows

REQUIRED QUALIFICATIONS :

  • Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
  • Professional demeanor and communication always.
  • Must be organized and attentive to detail.
  • Ability to manage competing priorities.
  • Resourcefulness in problem solving.
  • Able to take and follow through with assigned tasks and accountability.
  • Ability to work in a fast-paced environment.
  • Experience with Microsoft Office Word, Outlook, and Excel.
  • Full COVID-19 vaccination (including boosters) an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements.

PREFERRED QUALIFICATIONS:

  • High School Diploma or equivalent
  • Experience working with an electronic health record
  • Experience in processing referral authorizations
  • Medical office or hospital patient access registration experience highly desirable
  • Experienced working in medically underserved/culturally diverse communities
  • Knowledge of medical terminology
  • Knowledge of ICD-20 and CPT coding
  • Bilingual Spanish and English

Physical Requirements - Primary Duty - Percent of Time Performing Duty

Visual Acuity - YES - 75-100%

Hearing - YES - 75-100%

Standing - NO - 0-24%

Walking - NO - 0-24%

Lifting/Pulling/Pushing - NO - 0-24%

Sitting - YES - 75-100%

Reports To : Center Manager

Sage Health will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

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