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Patient Experience Jobs (NOW HIRING)

Conduit Health

Patient Experience Manager

New York, NY · On-site

$80K - $130K/yr

The Role We're looking for a Patient Experience Support Manager to lead the day-to-day performance of our support operations - overseeing our BPO partner, managing escalations, driving quality, and ...

RiverSpring Living

Patient Experience Ambassador

Bronx, NY · On-site

$27.47 - $30.22/hr

) Patient Experience Ambassador - Immediate Full Time Opportunity Bronx, New York RiverSpring Living is seeking a Patient Experience Ambassador to join our dynamic team! The RiverSpring Living campus ...

TMJ Plus

Patient Experience Coordinator

Grapevine, TX

$16.25 - $21.25/hr

Join our dynamic team! We're in search of an experienced Patient Experience Coordinator well-versed in how to make patient and referral experience communication key. If you have a passion for patient ...

Midland Health

Patient Experience Coordinator

Midland, TX · On-site

$17.25 - $22.50/hr

This position is focused on the detail work involved in building an exceptional patient experience. It includes rounding on inpatient units to ensure all guests know they have an advocate as well as ...

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How much do patient experience jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for patient experience in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a Patient Experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What jobs pay $3,000 a day?

High-paying jobs that can reach $3,000 a day include specialized medical professionals such as surgeons, anesthesiologists, and certain senior healthcare executives. These roles typically require advanced degrees, extensive experience, and often involve high-stakes decision-making in clinical or administrative settings.

What are some common challenges faced by Patient Experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What are the key skills and qualifications needed to thrive in Patient Experience roles, and why are they important?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.
More about Patient Experience jobs
What cities are hiring for Patient Experience jobs? Cities with the most Patient Experience job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
What states have the most Patient Experience jobs? States with the most job openings for Patient Experience jobs include:
What job categories do people searching Patient Experience jobs look for? The top searched job categories for Patient Experience jobs are:
Patient Experience jobs near you
Infographic showing various Patient Experience job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $40,187 per year, or $19.3 per hour.

Patient Experience Host

Brio Primary Care / Brio Aesthetics

Greenville, SC • On-site

Full-time

Posted 5 days ago

Job description

You are someone who thrives in a face-to-face environment. You often find yourself striking up a conversation with strangers. You are easy to get along with and have a positive outlook on life. The right candidate for this position is friendly, outgoing, passionate, and detail oriented. Your love for people motivates you to serve others and serve them well.
You need to be comfortable tackling a task on your own and seeing it through to completion. At the same time, you should be a team player who thinks about how individual actions impact the team. You flourish in a busy environment and face each obstacle that comes your way with optimism. Multi-tasking should be something that comes naturally to you.
Critical thinking is necessary for this role; an issue may arise at any time that prompts you to think on your feet. Forming relationships with your teammates and providing them with support, as they would for you, is essential for our success.
Position Overview:
Responsible for assisting patients in navigating registration, scheduling appointments, and other necessary administrative actions. This individual will take the initiative to provide personable interactions for each patient by using the resources available to better understand each patient's needs and will ensure these needs are met and expectations are exceeded.
Essential Functions:
  • Welcomes patients with a kind smile and greeting as soon as they are within view.
  • Creates a positive and personable experience for all patients and visitors.
  • Enters confidential personal health information and financial information into eClinicalWorks with a high rate of accuracy.
  • Works effectively and efficiently through identifying and resolving patient billing complaints where needed and directs necessary issues to the billing department.
  • Assists the billing department with insurance verification
  • Registers patients by verifying that patient's record is up to date and accurate, and when necessary, makes the appropriate changes in the patient's chart on eClinicalWorks.
  • Schedules appointments for patients in the office and via phone call for virtual patients in eClinicalWorks with a high rate of accuracy.
  • Facilitates patient inquiries to the appropriate team for a solution and provides each patient with the necessary paperwork for their visit.
  • Approaches patients and families in the lobby with updates on their wait time.
  • Takes ownership of the overall flow and atmosphere of the lobby.
  • Keeps work area and surrounding patient waiting areas neat and well-ordered to provide a clean and professional environment to the overall patient experience.
  • Complies with federal and local laws to ensure patient privacy.
  • Collects copay and balance payments from patients and applies them to the patient's account in eClinicalWorks.
  • Performs additional tasks as assigned by manager.

Requirements
Qualifications:
  • High School Diploma or GED
  • Experience in the medical field preferred but not required
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Exceptional customer service skills with a friendly and professional demeanor
  • Proficient typing and data entry ability
  • Previous customer service experience is preferred
  • Knowledge of medical terminology is a plus

Work environment and Physical demands:
Normal medical office environment. Occasional overtime may be required, and/or hours may be shortened as business needs dictate. Requires sitting and standing associated with a normal office environment. Manual dexterity is needed for using a calculator and computer keyboard. Position will require travel between all Brio locations. Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens

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