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Patient Experience Jobs (NOW HIRING)

Capital Health

Manager Patient Experience

Rockford, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists Director Patient Experience with the design and consistent execution of the elements of a contemporary patient experience program. Provides customer service training/education to key ...

Davita Inc.

Patient Experience Analyst

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the maintenance and improvement of the patient experience platform. * Assist the Patient Experience team to develop and deploy various enhancements, including but not limited to: * Refined ...

Progressive Health

Patient Experience Specialist

Jasper, IN · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Experience Specialist - ProgressiveHealth of Indiana, LLC - Jasper, IN - Traditional hospital setting focused on outpatient rehab We are looking for an energetic and customer service-driven ...

Progressive Health

Patient Experience Specialist

Marion, IL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Experience Specialist - ProgressiveHealth of Indiana, LLC - Marion, IL We are looking for an energetic and customer service-driven Patient Experience Specialist to join our team! This ...

Searhc

Patient Experience Representative

Craig, AK · On-site

$25 - $31.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pay Range:$25.00 - $31.88 The Patient Experience Specialist (PES) functions as a customer service liaison and facilitator between patients, families, staff and SEARHC medical and administrative ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH

$53K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to ...

Get In Line Inc

Patient Experience Manager

Brandon, FL · On-site

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

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All JobsPatient Experience Jobs

Patient Experience information

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How much do patient experience jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient experience in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a patient experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What are some common challenges faced by patient experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What are the key skills and qualifications needed to thrive in patient experience roles?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.
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What are the most commonly searched types of Patient Experience jobs?

The most popular types of Patient Experience jobs are:

What states have the most Patient Experience jobs?

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What job categories do people searching Patient Experience jobs look for?

The top searched job categories for Patient Experience jobs are:

Patient Experience jobs near you
Infographic showing various Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,187 per year, or $19.3 per hour.

Patient Experience Coordinator

RELIVE Health Wellington

West Palm Beach, FL • On-site

$18 - $21/hr

Full-time

Medical, Life

Re-posted 10 days ago

Job description

Benefits:
  • Opportunity for advancement
  • Training & development
  • Wellness resources
  • Employee discounts


Company Overview
At Relive Health, we believe healthcare should be proactive—not reactive. We help our patients look, feel, and perform at their best through personalized wellness programs, hormone optimization, medical weight loss, IV therapy, aesthetics, regenerative medicine, and preventative healthcare.
Our mission is to provide an exceptional patient experience while delivering life-changing health and wellness solutions. Every patient interaction is an opportunity to educate, inspire, and improve lives.
If you're passionate about wellness, enjoy helping people, and thrive in a fast-paced, sales-driven environment, we'd love to meet you.
Position Summary
The Front of House Sales Associate is the face of Relive Health Wellington. This role is responsible for creating an exceptional patient experience while driving clinic growth through outstanding customer service, relationship building, and sales.
This position combines front desk operations, patient concierge services, membership sales, appointment coordination, lead conversion, and administrative support. The ideal candidate is energetic, organized, goal-oriented, and passionate about helping patients improve their health and confidence.
Patient Experience

  •  Welcome every patient with warmth, professionalism, and enthusiasm. 
  •  Deliver a luxury, concierge-style patient experience from check-in through checkout. 
  •  Answer phones, emails, text messages, and patient inquiries promptly. 
  •  Schedule appointments while maximizing provider schedules and treatment room utilization. 
  •  Assist patients with questions regarding treatments, memberships, pricing, and wellness programs. 
  •  Maintain an organized, clean, and welcoming reception area. 
Sales & Patient Engagement
  •  Build relationships with prospective and existing patients. 
  •  Educate patients on all Relive Health services, memberships, and treatment options. 
  •  Convert phone inquiries, website leads, consultations, and walk-ins into booked appointments. 
  •  Follow up with leads, no-shows, inactive patients, and treatment recommendations. 
  •  Recommend memberships, treatment packages, retail products, and wellness programs based on provider recommendations. 
  •  Help patients understand financing and payment options when appropriate. 
  •  Meet and exceed individual and clinic sales goals. 
  •  Track lead conversions, appointment bookings, and patient retention. 
Front Office Operations
  •  Process payments accurately and maintain patient accounts. 
  •  Verify patient information and update electronic medical records. 
  •  Coordinate provider schedules and communicate scheduling changes. 
  •  Utilize CRM and scheduling software accurately. 
  •  Assist with daily opening and closing procedures. 
  •  Maintain office supplies and front office inventory. 
  •  Support marketing initiatives, events, promotions, and community outreach. 
Team Support
  •  Collaborate closely with providers, nurses, aestheticians, and management. 
  •  Maintain HIPAA compliance and patient confidentiality. 
  •  Participate in staff meetings and ongoing training. 
  •  Maintain extensive knowledge of all treatments, services, products, promotions, and wellness programs. 
  •  Support clinic operations by performing additional duties as assigned. 

Required
  •  High school diploma or GED. 
  •  Minimum of 2 years of experience in customer service, hospitality, retail sales, or a patient-facing role. 
  •  Strong communication and relationship-building skills. 
  •  Excellent organizational and multitasking abilities. 
  •  Comfortable working in a fast-paced environment. 
  •  Proficient with computers and scheduling software. 
  •  Professional appearance and positive attitude. 
Preferred
  •  Medical spa, aesthetics, wellness, concierge medicine, chiropractic, dental, or functional medicine experience. 
  •  Experience with membership sales. 
  •  Experience meeting or exceeding sales goals. 
  •  Knowledge of IV therapy, hormone optimization, peptides, medical weight loss, injectables, aesthetics, and wellness services. 
  •  Experience using CRM systems and electronic medical records. 
We're looking for someone who:
  •  Loves helping people. 
  •  Is confident discussing health and wellness solutions. 
  •  Is motivated by goals and performance. 
  •  Enjoys sales without being pushy. 
  •  Pays attention to detail. 
  •  Can multitask under pressure. 
  •  Is dependable and self-motivated. 
  •  Brings positive energy to the team every day. 
Compensation & Benefits
  •  Competitive hourly pay 
  •  Performance-based bonus opportunities 
  •  Employee discounts on services and products 
  •  Ongoing training and professional development 
  •  Growth opportunities within Relive Health