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UF Health

Manager Patient Services

Jacksonville, FL · On-site

Certified Patient Experience Professional (CPXP) within twelve (12) months of hire or transfer into the position. Preferred Licensure/Certifications: N/A Required Experience: 3-5 years Supervisor or ...

Nebraska Medicine

Sr. Patient Relations Analyst

Omaha, NE

$84K - $111K/yr

Certified Patient Experience Professional (CPXP) or similar certification. * Formal de-escalation training. * Behavioral health care experience or direct patient care * Knowledge of healthcare ...

Nebraska Medicine

Sr. Patient Relations Analyst

Omaha, NE · On-site

$84K - $111K/yr

Certified Patient Experience Professional (CPXP) or similar certification. * Formal de-escalation training. * Behavioral health care experience or direct patient care * Knowledge of healthcare ...

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How much do cpxp jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for cpxp in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

For a Cpxp or similar roles, high-paying jobs that can reach $4,000 weekly without a degree often include sales positions, real estate agents, or skilled trades like electricians and plumbers, which rely on experience, certifications, and licenses. These roles typically require strong skills, networking, or apprenticeships rather than formal college degrees.

What holistic job makes the most money?

For a Cpxp, a role in healthcare management or executive leadership typically offers the highest salaries, especially in large organizations or specialized fields. Advanced certifications, extensive experience, and strong leadership skills can significantly increase earning potential in these positions.

What are the key skills and qualifications needed to thrive in the Cpxp position, and why are they important?

To thrive as a Certified Patient Experience Professional (CPXP), you need a deep understanding of patient experience principles, healthcare protocols, and industry best practices, supported by certification from The Beryl Institute or a similar organization. Familiarity with patient satisfaction measurement tools, data analytics platforms, and quality improvement systems is highly beneficial. Strong communication, empathy, and problem-solving skills help set effective CPXPs apart in managing diverse patient needs and collaborating with care teams. These competencies are crucial for driving measurable improvements in patient satisfaction and overall organizational performance.

What is a CPXp degree?

A CPXp degree typically refers to a certification or specialized training related to customer experience (CX) management, focusing on skills such as customer service, data analysis, and process improvement. It is often pursued by professionals aiming to enhance their expertise in customer experience strategies and tools. The degree or certification can vary by provider but generally emphasizes practical knowledge for improving client satisfaction and loyalty.

What is the highest paying job with a BSW?

The highest paying jobs with a Bachelor of Social Work (BSW) degree typically include roles such as clinical social worker, healthcare social worker, or social work supervisor, with salaries often exceeding $60,000 annually. Advanced positions or those requiring additional certifications and experience can offer higher compensation, especially in healthcare, mental health, or administrative settings.

What is a CPXP job?

A CPXP (Certified Patient Experience Professional) is responsible for enhancing patient and family experiences in healthcare settings. They focus on improving communication, patient satisfaction, and overall care quality by implementing best practices, training staff, and analyzing feedback. CPXPs work across departments to ensure a patient-centered approach, fostering a culture of empathy and continuous improvement. Their role often includes collaboration with leadership, clinical teams, and support staff to drive positive patient outcomes.

What are the main responsibilities of a Certified Patient Experience Professional (CPXP) on a daily basis?

A Certified Patient Experience Professional (CPXP) typically works to assess, design, and implement strategies aimed at improving every aspect of the patient’s experience in a healthcare setting. On a daily basis, this might involve analyzing patient feedback, facilitating staff training on service excellence, collaborating with clinical teams, and leading quality improvement projects. CPXPs often serve as a bridge between patients, their families, and healthcare providers to ensure effective communication and address concerns promptly. Projects can range from creating patient-centered educational materials to organizing hospital-wide initiatives focused on service recovery. This dynamic role involves both strategic planning and hands-on problem-solving to cultivate a culture of empathy and continuous improvement.

More about Cpxp jobs
What states have the most Cpxp jobs? States with the most job openings for Cpxp jobs include:
What job categories do people searching Cpxp jobs look for? The top searched job categories for Cpxp jobs are:
Cpxp jobs near you
Infographic showing various Cpxp job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% Physical job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Manager Patient Services

Manager Patient Services

UF Health

Jacksonville, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Full Time Position

The Manager of Patient Services provides 24/7 daily support and management oversight to assigned functional areas within the Patient Services Department. The incumbent fosters a patient- and family-centered approach to identifying and addressing concerns. Supports and coaches staff to serve as liaisons between patients/families and leaders at UF Health Jacksonville. Identifies and presents trends to help improve the quality of patient experience. Works collaboratively with all departments to identify and drive change throughout the institution. Ensures departmental compliance with core policies, accreditation and regulatory requirements.


Qualifications

Required Education: Bachelor's Degree

Preferred Education: Master's Degree

Necessary Skills:

1. Excellent customer service skills. Serves as a role model for UF Health Jacksonville's standards of behavior.

2. Must display initiative to quickly identify and resolve issues that impact the patient experience.

3. Ability to make judgments, exercise diplomacy and tact and to understand the complexities of the organization.

4. Ability to identify problems, resolve conflict and administer appropriate service recovery programs.

5. Good verbal and written communication skills.

6. Good organizational and strong record keeping skills.

7. Ability to interact with effectively with a wide variety of constituents, including patients, family, physicians, and hospital staff.

8. Working knowledge of all Microsoft office products.

9. Proven leadership ability.

Required Licensure/Certifications: Certified Patient Experience Professional (CPXP) within twelve (12) months of hire or transfer into the position.

Preferred Licensure/Certifications: N/A

Required Experience: 3-5 years Supervisor or management experience in a health care setting AND Customer service experience and/or experience in Regulatory Compliance.

Preferred Experience: N/A

Supervision: Supervisory responsibilities of 27 employees.

Budgetary Responsibility: Responsible for annual budget of $600,000.00

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