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As of Sep 4, 2026, the average hourly pay for cpxp in Texas is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $27.06 per hour, depending on experience, location, and employer.

What is a CPXP?

A CPXP (Certified Patient Experience Professional) is responsible for enhancing patient and family experiences in healthcare settings. They focus on improving communication, patient satisfaction, and overall care quality by implementing best practices, training staff, and analyzing feedback. CPXPs work across departments to ensure a patient-centered approach, fostering a culture of empathy and continuous improvement. Their role often includes collaboration with leadership, clinical teams, and support staff to drive positive patient outcomes.

What are the key skills and qualifications needed to thrive as a CPXP?

To thrive as a Certified Patient Experience Professional (CPXP), you need a deep understanding of patient experience principles, healthcare protocols, and industry best practices, supported by certification from The Beryl Institute or a similar organization. Familiarity with patient satisfaction measurement tools, data analytics platforms, and quality improvement systems is highly beneficial. Strong communication, empathy, and problem-solving skills help set effective CPXPs apart in managing diverse patient needs and collaborating with care teams. These competencies are crucial for driving measurable improvements in patient satisfaction and overall organizational performance.

What are the main responsibilities of a CPXP on a daily basis?

A Certified Patient Experience Professional (CPXP) typically works to assess, design, and implement strategies aimed at improving every aspect of the patient’s experience in a healthcare setting. On a daily basis, this might involve analyzing patient feedback, facilitating staff training on service excellence, collaborating with clinical teams, and leading quality improvement projects. CPXPs often serve as a bridge between patients, their families, and healthcare providers to ensure effective communication and address concerns promptly. Projects can range from creating patient-centered educational materials to organizing hospital-wide initiatives focused on service recovery. This dynamic role involves both strategic planning and hands-on problem-solving to cultivate a culture of empathy and continuous improvement.

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Cpxp jobs near you
Infographic showing various Cpxp job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $48,185 per year, or $23.2 per hour.

Experience Ambassador

Cook Children's

Fort Worth, TX • On-site

Full-time

Posted 15 days ago

Cook Children's Health Care System rating

7.9

Company rating: 7.9 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

110th of 898 rated healthcare providers

Job description

Location:

Medical Center - Fort Worth

Department:

Child Life

Shift:

Second Shift (United States of America)

Standard Weekly Hours:

40

Summary:

The Experience Ambassador contributes to a preeminent experience for our patients, families and teams by providing non-medical care and empowering improvement efforts directly connected to the strategic initiatives for the organization. During times of high census or stress, this position provides continuous communication and support, recognizes potential negative situations, and acts as a liaison between patients and families, and the team providing care. With a constant pulse on the culture and experience temperature, the Experience Ambassador identifies, proactively manages and empowers improvements when lower census allows for longer term, proactive efforts to increase the resiliency of the organization during times of stress.

How You Make a Difference at Cook Children's, everyone should feel like family. The Experience Ambassador supports the full experience ecosystem by providing a warm and welcoming first impression to Cook Children's through assistance to patients, families and visitors who enter the Emergency Department or once admitted to floor.

The Cook Children's Experience Standards of connection, collaboration and elevating experiences are upheld through a culture of respect that values inclusion, diversity and health equity, empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork.

How We Make a Difference: The Experience teams' mission is to give voice to what individuals see through their eyes, advocate for how experiences affect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.
Education & Experience:

  • B.S. degree,

  • 3 years of experience in Customer Service or related role required.

  • Working knowledge of Joint Commission and CMS requirements preferred.

Certification/Licensure:

  • CPXP within 1 year of hire preferred.

About Us:

Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.

What Cook Children's Health Care System employees say

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About Cook Children's Health Care System

Sourced by ZipRecruiter

Cook Children's Health Care System, based in Fort Worth, Texas, operates in the healthcare industry with a primary focus on pediatric health services. Established in 1918, the system has been committed to improving the health of children through the prevention and treatment of childhood diseases. This integrated pediatric healthcare system includes a medical center, physician network, home health company, research institute, and a health plan. At the core of its operations is the mission to 'Improve the Health of Every Child' in its community, reflecting its commitment to providing quality care, research, education, and prevention and wellness services.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1918

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