About Us
Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.
Job Profile
Job Summary
The Vice President of Patient Experience leads the development and execution of a system wide strategy that elevates patient centered care and strengthens key experience metrics such as HCAHPS and NRC. They foster a culture of empathy and service excellence by partnering with multidisciplinary leaders, supporting frontline teams, and embedding patient experience principles into staff development. They drive operational improvements through best practice rounding, communication, service recovery, and data driven decision making while ensuring regulatory compliance. Additionally, they engage patients and families, promote transparency through strategic communications, and represent the organization across external networks and benchmarking forums.
Degrees:
Masters required at time of hire. If not held, the degree must be obtained within three years of the hire date.
Certificate:
In Patient Experience (e.g., CPXP) or Lean Six Sigma.
Experience in nursing leadership or integrated health systems.
Work Experience:
Fifteen (15) Years Work Experience patient experience or service excellence.
Management Experience:
Ten (10) Years of Management Experience progressive leadership experience in healthcare.
Communication Skills:
Exceptional Verbal (Public Speaking)
Writing/Correspondence
Writing/Reports
Knowledge/Skills/Abilities:
Analytical Abilities
Statistical Knowledge and Abilities
Work Schedule:
Flexible
Other Requirements:
Proven ability to lead cross-functional teams and drive cultural transformation.
MS Word
Benefits & EEOC
Harris Health's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.
It is the policy of Harris Health to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.
Job Category
Management