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Areo Dental Group

Patient Care Ambassador

Huntley, IL · On-site

$16 - $23/hr

At Smiles by Farr , part of Areo Dental Group, we are looking for an awesome Patient Care Coordinator to join our growing team. As a rapidly expanding multi practice group, we are more than just a ...

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How much do patient care ambassador jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient care ambassador in the United States is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.47 per hour, depending on experience, location, and employer.

What is a patient care ambassador?

Patient Care Ambassadors are healthcare professionals who serve as liaisons between patients, their families, and medical staff within a healthcare facility. Their main role is to enhance the patient experience by addressing concerns, providing information, and ensuring that patients feel comfortable and supported during their stay. They often assist with non-clinical needs, help communicate patient preferences to the care team, and promote a positive healthcare environment. Patient Care Ambassadors play a crucial role in patient satisfaction and the overall quality of care.

What are the key skills and qualifications needed to thrive as a patient care ambassador, and why are they important?

To thrive as a Patient Care Ambassador, you need strong interpersonal skills, customer service experience, and a high school diploma or equivalent, with some employers preferring additional healthcare training. Familiarity with hospital information systems, patient management software, and basic office tools is typically required. Exceptional communication, empathy, and problem-solving abilities help you support patients and families while navigating healthcare environments. These skills are crucial for ensuring a positive patient experience, resolving concerns efficiently, and maintaining high standards of care and satisfaction.

What are the most common challenges patient care ambassadors face when interacting with patients and families?

Patient Care Ambassadors often encounter challenges such as addressing diverse patient needs, managing emotional situations, and effectively communicating complex information. It’s essential to remain empathetic and patient under pressure, as the role requires balancing multiple requests while ensuring patients and families feel heard and supported. Building strong collaboration with clinical staff helps in resolving concerns quickly and maintaining a positive care environment.

What does a patient care ambassador do?

A patient care ambassador serves as a friendly point of contact for patients, providing assistance with check-in, wayfinding, and answering questions about hospital services. They help improve patient experience by offering support and ensuring smooth communication between patients and healthcare staff. Strong communication skills and a compassionate attitude are essential for this role.
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Patient Care Ambassador jobs near you
Infographic showing various Patient Care Ambassador job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 22% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,967 per year, or $17.3 per hour.

Patient Care Ambassador

Areo Dental Group

Huntley, IL • On-site

$16 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Are you an energetic and detail-oriented individual with a passion for providing exceptional customer service?

At Smiles by Farr, part of Areo Dental Group, we are looking for an awesome Patient Care Coordinator to join our growing team. As a rapidly expanding multi practice group, we are more than just a dental practice—we’re a community of collaborative partners dedicated to helping each other grow while providing outstanding care to our patients.

Why Smiles by Farr and Areo Dental Group?
  • Competitive Compensation: Earn a competitive hourly rate based on your experience, plus incentives to boost your earnings.
  • Comprehensive Benefits: Health, dental, vision insurance, 401K, life insurance, incentives that allow you to earn more - and more!
  • Supportive Culture: Be part of a team-oriented, collaborative work environment that values every team member’s contributions.
  • Career Growth: We believe in personal and professional development with opportunities for training and advancement.
  • Core Values: Our decisions and actions are guided by values that focus on growth, excellence, and our people:
    • Team-Oriented: We succeed and grow together by sharing knowledge and supporting each other.
    • Excellence: We are committed to providing the best possible care and service to our patients.
    • Humility: We embrace feedback and are always looking for ways to improve.
    • People-Focused: Our team members and patients are at the center of everything we do.
    • Committed, Professional, and Reliable: We tackle challenges head-on with clarity and dedication.
  • Continuing education: We believe everyone on the dental team deserves continuing education; we not only provide training and onboarding, but also live continuing education with lunch or dinner provided so you can learn alongside your doctors!

Your Role:
As the Patient Care Coordinator at Smiles by Farr, you will play a key role in providing a seamless patient experience by managing a variety of important tasks:
  • Reception Duties: Greet patients, answer phones, check patients in and out, handle insurance verifications, and manage appointment scheduling.
  • Present Treatment Options: Clearly present treatment plans and financial options to patients.
  • Remove Barriers to Care: Find ways to say "YES!" and help patients get started on their treatment plans.
  • Collaborate with the Team: Work closely with the Practice Manager to ensure smooth scheduling, patient follow-ups, and clear communication.
  • Meet and Exceed Goals: Be accountable for achieving daily, weekly, and monthly goals.
  • Be a Culture Champion: Support and represent the company both verbally and through your actions.
  • Deliver Outstanding Service: Provide a “red carpet” experience to every patient, ensuring they feel heard, cared for, and valued.

Skills/Qualities We’re Looking For:
  • Excellent phone skills and a professional, courteous demeanor.
  • A positive, upbeat attitude even in a busy environment.
  • Strong time management and organizational skills.
  • Attention to detail and ability to handle multiple tasks efficiently.
  • Self-accountability and reliability.
  • Empathy and a sincere, trustworthy attitude when interacting with patients and the team.
  • Ability to maintain confidentiality and communicate effectively with patients and managers.

Position Details:
  • Full-Time Position: Monday to Friday with some Saturday availability; there may be availability for a flexible split schedule!

Ready to Join Our Amazing Team?
If you’re looking for an opportunity to grow with a supportive team and a company that values your contributions, we want to hear from you!
Apply today and become a key member of our team at Areo Dental!

Areo Dental Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against based on disability.