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Patient Experience Jobs in Michigan (NOW HIRING)

REO Consulting, LLC

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Patient Experience & Marketing Coordinator

Novi, MI · On-site

$22 - $25/hr

Patient Experience & Marketing Coordinator Advanced Endodontics | Dr. Bradley Hirschman Novi, MI *REO Consulting is the recruitment partner of the hiring organization. PAY: $22-$25/hour depending on ...

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$10

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How much do patient experience jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient experience in Michigan is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.60 per hour, depending on experience, location, and employer.

What is a patient experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What are the key skills and qualifications needed to thrive in patient experience roles?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.

What are some common challenges faced by patient experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What are the career paths in patient experience?

Career paths in patient experience include roles such as Patient Experience Coordinator, Patient Advocate, and Patient Relations Manager. Advancement can lead to leadership positions like Director of Patient Experience or Chief Patient Officer, often requiring strong communication skills, healthcare knowledge, and experience in customer service or healthcare administration.

What is a patient experience job description?

A patient experience job involves improving patients' interactions with healthcare providers and facilities by addressing their needs, concerns, and satisfaction. Roles often include patient advocacy, communication, and ensuring a positive healthcare environment, requiring strong interpersonal and communication skills. These positions may also involve data collection and reporting to enhance service quality.

What are the most commonly searched types of Patient Experience jobs in Michigan?

The most popular types of Patient Experience jobs in Michigan are:

What are popular job titles related to Patient Experience jobs in Michigan?

For Patient Experience jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Patient Experience jobs in Michigan look for?

The top searched job categories for Patient Experience jobs in Michigan are:

What cities in Michigan are hiring for Patient Experience jobs?

Cities in Michigan with the most Patient Experience job openings:

Patient Experience jobs near you
Infographic showing various Patient Experience job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,027 per year, or $16.8 per hour.

Manager Patient Experience

Corewell Health

Grand Rapids, MI • On-site

Full-time

Medical, Vision, Retirement

Re-posted 16 days ago

Corewell Health rating

6.9

Company rating: 6.9 out of 10

Based on 782 frontline employees who took The Breakroom Quiz

453rd of 898 rated healthcare providers

Job description

Job Summary
Manages Corewell Health patient experience program and teams. Accountable to lead teams who interact with patients and families on best practices to promote positive patient experiences and reach system strategic and regional patient experience goals through the creation, implementation, and management of improvement projects and sustainment work, including change management. Responsible for daily operations of the team. Accountable for daily management of patient experience specialists, oversight of the Patient Family Partners Program (PFPP), department budget, and regulatory compliance. Partners closely with care delivery team leaders, other QSE leaders, and patient care departments to drive performance towards system and regional goals. Responsible for assessment, analysis, planning, implementation, and evaluation of a large number of interventions, programs and data. Additionally, provides consultation and education and works cooperatively and collaboratively with Corewell Health leaders to ensure standards and expectations are in place and to support new initiatives. Partners with other Managers across QSE to ensure collaboration and success. Role requires regular in person leadership presence in Corewell Health delivery system locations.
Essential Functions
  • Assists the Director, Patient Experience in the development of system, hospital, departmental, and unit specific processes and procedures. Responsible for providing oversight to the Patient Family Partners Program at Corewell Health. Serves as a conduit between the leadership team and the community to improve patient experience outcomes. Assists in development and implementation of unified strategies to improve patient outcomes and patient experience metrics across the care delivery system.
  • Oversees the activities and responsibilities of Patient Experience team members. Accountable for driving patient experience scores and metrics, developing improvement plans when needed. Acts as a liaison between hospital departments and partners with clinical staff. Ensures the Patient Experience department's adherence to standards, policies, rules and regulations. Mentors, coaches and develops team members while being a role model resource for them.
  • Responsible for interviewing, hiring, retaining employees and members of the team, monitoring performance. Develops team members, builds teams, and identifies and leverages talent across regions to foster high performing teams. Initiating when appropriate, and following through with disciplinary action and termination in consultation with Human Resources for service. Develops a team culture that encourages staff to speak up when they have concerns.
  • Works with Director, Patient Experience and financial analyst to maintain department budget at appropriate level. Ensures team compliance with internal policies related to budget/expense.
  • Manages the work priorities of the department to ensure organization and department targets are achieved. Delegates the general work assignment areas for all employees and assigns special projects individually. Mentors, coaches and develops employees while being a role model and resource to them. Makes data-informed decisions.
  • Partners with Director, Patient Experience to implement strategies and tactics aligned with organization and department priorities. Takes action, monitors performance and provides regular reports on effectiveness to leadership.
  • Creates and presents reports to or for the Director, Patient Experience and to or for other regional/system leadership teams upon request.
  • Role requires frequent on-site physical presence in and regular travel to multiple locations across the assigned Corewell Health care delivery service area.

Qualifications
Required
  • Bachelor's Degree Nursing, Social Work, or healthcare related field
  • 5 years of relevant skills, knowledge, abilities typically gained through role(s) in health care, business, or quality improvement
  • 3 years of relevant experience Leading Others (supervisory experience)

Preferred
  • Master's Degree
  • 3 years of relevant experience in management role/duties such as people, financial, quality, and/or safety
  • CRT-At least one Certification from preferred list - IHI Open School Basic Certification

About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
  • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
  • Optional identity theft protection, home and auto insurance
  • Traditional and Roth retirement options with service contribution and match savings
  • Eligibility for benefits is determined by employment type and status

Primary Location
SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids
Department Name
Quality Management CHW - Corporate
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. - 5 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.

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