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Patient Experience Jobs in Michigan (NOW HIRING)

gedc

Patient Coordinator

Southgate, MI · On-site

$15 - $20/hr

You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience. Responsibilities: * Provide a warm and friendly welcome to patients ...

gedc

Patient Coordinator

Woodhaven, MI · On-site

$15.25 - $20.50/hr

You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience. Responsibilities: * Provide a warm and friendly welcome to patients ...

Robinson Dental

Patient Care Scheduler

Grand Rapids, MI · On-site

$16 - $20/hr

Robinson Dental | Full-Time | Pay Based on Experience Are you a friendly, organized, and reliable ... We are currently looking for a Patient Care Scheduler to support our Grand Rapids location by ...

Robinson Dental

Patient Care Scheduler

Wayland, MI · On-site

$16.50 - $21.75/hr

Robinson Dental | Full-Time | Pay Based on Experience Are you a friendly, organized, and reliable ... We are currently looking for a Patient Care Scheduler to support our Grand Rapids location by ...

gedc

Patient Services Representative

Southfield, MI · Hybrid

$16 - $20.25/hr

The Patient Services team is responsible for delivering a best in-class patient experience through timely, accurate and professional follow-up and resolution to patient complaints, problems, issues ...

Cambridge Dental Group

Patient Coordinator

Dearborn Heights, MI · On-site

$15.75 - $21/hr

Description Patient Coordinator - Full Time Cambridge Dental Group - Dearborn Heights, MI Join Our ... MUST HAVE 1+ YEAR OF DENTAL OFFICE EXPERIENCE Schedule * Full-time position * Alternating Saturdays ...

Ivy Rehab Network

Patient Coordinator

Owosso, MI

$18 - $20/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

Ivy Rehab Network

Patient Coordinator

Plymouth, MI · On-site

$18 - $20/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

Ivy Rehab Network

Patient Coordinator

Owosso, MI · On-site

$18 - $20/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

Elite Dental Partners

Patient Coordinator

Southfield, MI · On-site

$20 - $24/hr

Minimum of two (2) years' experience in a dental, medical, healthcare, or customer service ... Benefits for full-time Patient Coordinators include: * Medical, Dental, and Vision Insurance * Life ...

Ivy Rehab Network

Patient Coordinator

Taylor, MI · On-site

$19 - $21/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

Elite Dental Partners

Patient Coordinator

Southfield, MI · On-site

$20 - $24/hr

Minimum of two (2) years' experience in a dental, medical, healthcare, or customer service ... Benefits for full-time Patient Coordinators include: * Medical, Dental, and Vision Insurance * Life ...

Ivy Rehab Network

Patient Coordinator

Plymouth, MI

$18 - $20/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

Advantage Health Centers

$16.75 - $22.50/hr

Job Summary The Patient Coordinator streamlines the patient experience by managing scheduling, facilitating communication, and assisting with access to medical and community services. The role ...

Ivy Rehab Network

Patient Coordinator

Livonia, MI · On-site

$16 - $21.25/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

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All JobsPatient Experience JobsPatient Experience Jobs in Michigan

Patient Experience information

See Michigan salary details

$10

$16

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How much do patient experience jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient experience in Michigan is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.60 per hour, depending on experience, location, and employer.

What is a patient experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What are the key skills and qualifications needed to thrive in patient experience roles?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.

What are some common challenges faced by patient experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What are the career paths in patient experience?

Career paths in patient experience include roles such as Patient Experience Coordinator, Patient Advocate, and Patient Relations Manager. Advancement can lead to leadership positions like Director of Patient Experience or Chief Patient Officer, often requiring strong communication skills, healthcare knowledge, and experience in customer service or healthcare administration.

What is a patient experience job description?

A patient experience job involves improving patients' interactions with healthcare providers and facilities by addressing their needs, concerns, and satisfaction. Roles often include patient advocacy, communication, and ensuring a positive healthcare environment, requiring strong interpersonal and communication skills. These positions may also involve data collection and reporting to enhance service quality.

What are the most commonly searched types of Patient Experience jobs in Michigan?

The most popular types of Patient Experience jobs in Michigan are:

What are popular job titles related to Patient Experience jobs in Michigan?

For Patient Experience jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Patient Experience jobs in Michigan look for?

The top searched job categories for Patient Experience jobs in Michigan are:

What cities in Michigan are hiring for Patient Experience jobs?

Cities in Michigan with the most Patient Experience job openings:

Patient Experience jobs near you
Infographic showing various Patient Experience job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,027 per year, or $16.8 per hour.

Patient Coordinator

gedc

Southgate, MI • On-site

$15 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

  • Provide a warm and friendly welcome to patients as they arrive at the dental practice.
  • Ensure a comfortable and inviting waiting area for patients.
  • Maintain a professional and courteous demeanor when interacting with patients.
  • Schedule appointments for patients, considering their preferences and the availability of dental staff.
  • Confirm and remind patients about upcoming appointments via phone or other communication channels.
  • Coordinate with dental staff to manage the appointment calendar efficiently.
  • Collect and update patient information accurately, including personal details and medical history.
  • Create and maintain patient records in the dental practice management system.
  • Ensure patient records are kept confidential and comply with privacy regulations.
  • Verify and update patient insurance information.
  • Calculate and collect co-pays, deductibles, and other payments from patients.
  • Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
  • Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
  • Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
  • Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
  • Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

  • 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
  • High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

About GEDC…

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team.

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