ZipRecruiter

Log In

1

Member Experience Jobs (NOW HIRING)

VASA Fitness

Member Experience Lead

Phoenix, AZ · On-site

$19.20/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $19.20 per hour + Commission and Bonus Opportunities!

Invited

Member Experience Manager

Farmers Branch, TX

Job Summary The Member Experience Manager supports the Director Member Experience, or the General Manager in developing and executing activities that enhance the overall member experience at the club.

Invited

Director Member Experience

Chicago, IL

Director Member Experience at The Metropolitan | Chicago, IL | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business?

Invited Clubs

Director Member Experience

Atlanta, GA · On-site

Director Member Experience at Buckhead Club | Atlanta, GA | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since ...

ClubCorp

Director Member Experience

Carbondale, CO · On-site

$80K - $85K/yr

Director Member Experience at Golf & Country Club in Carbondale, CO | Aspen Glen Club Ready to join a dynamic company in the hospitality and service industry where people help drive the success of ...

Retro Fitness

Member Experience Associate

Pearl River, NY · On-site

$15.50 - $16/hr

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the ...

next page

Showing results 1-20

People also search for

All JobsMember Experience Jobs

Member Experience information

See salary details

$8

$14

$17

How much do member experience jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for member experience in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What does a typical day look like for someone working in Member Experience?

A typical day in Member Experience involves responding to member inquiries via phone, email, or chat, resolving issues, and providing personalized assistance to enhance satisfaction. You may also participate in onboarding new members, gather feedback for continuous improvement, and collaborate with other departments like marketing or product development to advocate for member needs. The pace can be dynamic, with priorities shifting between proactive outreach and reactive problem-solving. Regular team meetings and ongoing training are common, helping you stay updated on best practices and service offerings. This role provides hands-on opportunities to build lasting relationships and contribute directly to the organization's reputation and member retention.

What is a Member Experience job?

A Member Experience job focuses on enhancing customer satisfaction and engagement by ensuring a seamless and positive interaction with a company’s products or services. Responsibilities often include addressing member inquiries, resolving issues, collecting feedback, and improving processes to boost loyalty. These roles exist in industries like healthcare, financial services, and subscription-based businesses, where retaining and delighting members is key.

What are the key skills and qualifications needed to thrive in the Member Experience position, and why are they important?

To thrive as a Member Experience professional, you need strong customer service skills, problem-solving abilities, and a background in client relations or hospitality. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and common membership management tools is often required. Exceptional communication, active listening, and a positive attitude are important soft skills that set top performers apart. These skills are crucial to ensuring members feel valued, engaged, and supported, ultimately enhancing member satisfaction and loyalty.

More about Member Experience jobs
What cities are hiring for Member Experience jobs? Cities with the most Member Experience job openings:
What are the most commonly searched types of Member Experience jobs? The most popular types of Member Experience jobs are:
What states have the most Member Experience jobs? States with the most job openings for Member Experience jobs include:
What job categories do people searching Member Experience jobs look for? The top searched job categories for Member Experience jobs are:
Member Experience jobs near you
Infographic showing various Member Experience job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 54% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $29,329 per year, or $14.1 per hour.

Member Experience Ambassador

In Shape Solutions

Elk Grove, CA • On-site

$16.90/hr

Part-time

Medical, Retirement

Posted 2 days ago

Job description

Job Type
Part-time
Description
JOB SUMMARY:
Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.
DUTIES AND RESPONSIBILITIES:
  • Get to know each member/prospective member/guest and share In-Shape's fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
  • Support new members through our FitStart program, familiarizing them with the club and equipment
  • Assist members/new members with downloading the mobile app and getting started
  • Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
  • Stock/Sell/Recommend retail items that will support the member's specific fitness goals
  • Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
  • Build our In-Shape community through a consistent member experience that is welcoming and motivating - don't just meet expectations - exceed them with every interaction!
  • Responsible for following and adhering to the In-Shape Clean Approach
  • Resolve concerns/problems ensuring our members' needs are met and company guidelines are followed
  • Maintain a safe environment through the correct implementation of safety policies and procedures
  • Assist in building our In-Shape community of members through a consistent member experience
  • Assists in other areas of the club when needed
  • During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
  • Perform additional duties and responsibilities as assigned

Revised: 05.2025
Requirements
REQUIREMENTS AND QUALIFICATIONS:
  • High School diploma or equivalent
  • Passionate about fitness and helping others in their fitness journey
  • Basic fitness and sales experience
  • Excellent communication and listening skills both in-person and phone
  • Demonstrated customer service experience: friendly, outgoing, and approachable disposition
  • Works well under pressure and time constraints, and displays positive behavior in all member contacts
  • Basic computer skills
  • Attend and participate in required meetings and trainings as needed
  • Willing and able to work a flexible shift: evenings, weekends, and holidays
  • Bilingual skills a plus
  • Current CPR or ability to pass CPR certification within 60 days of hire date
  • First Aid Training, required only at clubs with pool slides

TEAM PERKS:
  • Free health club membership
  • Casual work environment
  • Discount on in club retail items and any current vendor partner offerings (NASM, etc)
  • Opportunity for growth; professional development
  • 401(K) savings plan

WORK ENVIRONMENT/PHYSICAL DEMANDS:
While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.
PRIVACY STATEMENT:
In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at:
https://www.inshape.com/privacy-policy
https://www.inshape.com/Portals/0/Images/pdf/ISS_Job_Applicant_Privacy_Notice.pdf
Salary Description
$16.90/Hr

Apply