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Member Experience Director Jobs (NOW HIRING)

YMCA

Member Experience Director

Decatur, GA · On-site

The Member Experience Director is primarily responsible for the design and implementation of a branch membership plan. NATURE AND SCOPE: Under the direction of the Executive Director, the Member ...

Villa Sport

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

SYUFY GROUP

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

Villa Sport

Member Experience Director

Cypress, TX

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

SYUFY GROUP

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

Villa Sport

Member Experience Director

Cypress, TX

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

YMCA

Membership Experience Director

Findlay, OH · On-site

$35K - $53K/yr

The Membership Experience Director will work as a team member toward the realization of the association's goals and objectives in cooperation with staff, board, and committee volunteers. The ...

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Member Experience Director information

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$29K

$56.7K

$114.5K

How much do member experience director jobs pay per year?

As of Jun 9, 2026, the average yearly pay for member experience director in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

How does a Member Experience Director typically collaborate with other departments to enhance overall member satisfaction?

A Member Experience Director works closely with teams such as marketing, operations, and customer support to ensure a seamless and positive experience for members. This collaboration often involves sharing member feedback, co-developing improvement initiatives, and aligning on communication strategies to address member needs effectively. Regular cross-department meetings, joint projects, and shared performance metrics are common, helping to foster a unified approach to member engagement and satisfaction.

What is the difference between Member Experience Director vs Member Engagement Manager?

AspectMember Experience DirectorMember Engagement Manager
Primary FocusOversees overall member experience strategy and satisfactionFocuses on increasing member participation and engagement activities
ResponsibilitiesDevelops experience initiatives, manages cross-departmental teams, and improves member retentionPlans engagement campaigns, manages events, and fosters member interactions
CredentialsTypically requires experience in customer experience, marketing, or member servicesOften requires skills in communication, event planning, and relationship management
Work EnvironmentStrategic, leadership role often in corporate or association settingsOperational role with a focus on program execution and member interaction

The Member Experience Director and Member Engagement Manager roles share a focus on members but differ in scope. The Director oversees the overall member experience strategy, while the Manager concentrates on engagement activities. Both roles require strong communication skills and experience in member services, but the Director's role is more strategic and leadership-oriented.

What does a Member Experience Director do?

A Member Experience Director is responsible for overseeing and improving the overall experience of members within an organization, such as a gym, club, or association. They develop strategies to enhance member engagement, satisfaction, and retention by managing member services, programs, and feedback systems. This role often involves working closely with other departments to ensure that all touchpoints meet high standards and align with the organization’s mission. Additionally, they may analyze membership data and trends to guide improvements and address member needs proactively.

What are the key skills and qualifications needed to thrive as a Member Experience Director, and why are they important?

To thrive as a Member Experience Director, you need expertise in customer service management, strategic planning, and a background in business or hospitality, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, member engagement tools, and data analytics systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills enable you to inspire teams and foster member satisfaction. These skills are vital to drive member loyalty, enhance organizational reputation, and achieve business growth.
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Member Experience Director jobs near you
Member Experience Director

Member Experience Director

YMCA

Decatur, GA • On-site

Full-time

Posted 6 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,975 frontline employees who took The Breakroom Quiz

486th of 679 rated non-profit organizations

Job description

The Member Experience Director is primarily responsible for the design and implementation of a branch membership plan.
Job Description
NATURE AND SCOPE:
Under the direction of the Executive Director, the Member Experience Director is primarily responsible for the design and implementation of a branch membership acquisition plan and member experience plan, in alignment with association initiatives. Successful implementation of defined engagement and acquisition plans will result in surpassing monthly new membership goals and increased member retention.
Qualifications
RESPONSIBILITIES (including, but not limited to):
  • Develop and implement a member acquisition plan in alignment with branch budget goals and association initiatives. Acquisition plan defines specific weekly and long-term strategies to acquire new members.
  • Develop and implement a member engagement plan that includes all departments within the YMCA branch. The engagement plan effectively defines weekly strategies implemented by the Member Experience Director, the membership department staff team, and other branch staff to establish a 1st in class experience for members.
  • Implement a member retention strategy from a business operation perspective that ensures maximized connection to maintain their branch membership. This includes member engagement activities, programs, and special events.
  • Effectively manage budgets; hold staff accountable for high-quality results using a formal process to measure progress.
  • Recruit, hire, train, develop, schedule, supervise, and evaluate the member experience department and employees and volunteers.
  • Reviews and evaluates staff performance.
  • Develops strategies to motivate staff and achieve goals.
  • Monitor progress towards branch's goals by running and reviewing all necessary reports.
  • Serve as a staff leader to the annual fundraising campaign "Why It Matters" and serve in a leadership role in special events.
  • Coordinate marketing efforts to maximize enrollments and provide ongoing support to the Executive Director and Department Directors on related issues.
  • Collaborate with the association key departments to lead, coordinate, and support implementation of key initiatives related to marketing, social media and communications, human resources, and financial development.
  • Provide leadership to any defined board or volunteer initiatives for the branch.
  • Serve in an active leadership role within the membership cabinet with high engagement.
  • Develop and maintain collaborative relationships with community organizations.
  • Manage the program, including developing and monitoring the program budget to meet fiscal objectives; compiling program statistics to monitor and evaluate the effectiveness of and participation in program; securing and scheduling the needed facilities; and creating and scheduling the classes, activities or events.

Essential Functions
REQUIREMENTS:
  • High School or GED and 4+ years people and/or program management experience OR a bachelor's degree and 2+ years of membership programming experience
  • 1+ years of supervisory responsibilities
  • Ability to effectively communicate and manage information to program participants, community leaders, and volunteers and staff of all ages
  • Ability to establish, collaborate and maintain relationships with all stakeholders
  • Proficient knowledge of computers, various technology, and applications
  • Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills
  • Must be able to obtain within 30 days of hire, completion of Child Abuse Prevention, Working with Program Volunteers, CPR, First Aid, AED, and Bloodborne Pathogens training

PREFERRED REQUIREMENTS:
  • Bachelor's degree
  • 5+ years of working membership experience
  • 2+ years supervisory experience
  • YMCA Team Leader certification
  • Prior program and people management experience

Ymca Careers
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