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Member Experience Director Jobs (NOW HIRING)

Ymcadetroit

Member Experience Director

Southgate, MI · On-site

$52 - $68/hr

The Member Experience Director is responsible for ensuring exceptional service and assistance to YMCA members, prospective members, and guests through internal and external strategies. This position ...

YMCA of Metropolitan Detroit

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Member Experience Director

Macomb, MI · On-site

$43K/yr

The Member Experience Director is heavily focused on direct member service, program and membership growth strategies and administrative responsibilities. The Member Experience Director facilitates ...

YMCA

Member Experience Director

Manhattan, NY · On-site

$72 - $77/hr

Member Experience Director | YMCA OF GREATER NEW YORKSkip to main content## User account menu* GivePowered by## Main navigation* Welcome* Programs* Membership* Locations* Stay* Support## Breadcrumb1.

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Ymcadetroit

Member Experience Director

Mount Clemens, MI · On-site

$52 - $76/hr

The Member Experience Director is heavily focused on direct member service, program and membership growth strategies and administrative responsibilities. The Member Experience Director facilitates ...

Socket.dev

Member Experience Director

Mount Clemens, MI · On-site

$52 - $76/hr

The Member Experience Director is heavily focused on direct member service, program and membership growth strategies and administrative responsibilities. The Member Experience Director facilitates ...

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Invited

Director Member Experience

Centreville, VA

Director Member Experience at Chantilly National Golf & Country Club | Centreville, VA | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the ...

Invited

Director Member Experience

Sewickley, PA

Director Member Experience at Golf & Country Club in Sewickley, PA | Diamond Run Golf Club Ready to join a dynamic company in the hospitality and service industry where people help drive the success ...

ClubCorp

Director Member Experience

Austin, TX · On-site

Director Member Experience at Westlake Country Club | Golf & Lifestyle in Austin, TX Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the ...

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Member Experience Director information

See salary details

$29K

$56.7K

$114.5K

How much do member experience director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for member experience director in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a Member Experience Director do?

A Member Experience Director is responsible for overseeing and improving the overall experience of members within an organization, such as a gym, club, or association. They develop strategies to enhance member engagement, satisfaction, and retention by managing member services, programs, and feedback systems. This role often involves working closely with other departments to ensure that all touchpoints meet high standards and align with the organization’s mission. Additionally, they may analyze membership data and trends to guide improvements and address member needs proactively.

What are the key skills and qualifications needed to thrive as a Member Experience Director?

To thrive as a Member Experience Director, you need expertise in customer service management, strategic planning, and a background in business or hospitality, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, member engagement tools, and data analytics systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills enable you to inspire teams and foster member satisfaction. These skills are vital to drive member loyalty, enhance organizational reputation, and achieve business growth.

How does a Member Experience Director typically collaborate with other departments to enhance overall member satisfaction?

A Member Experience Director works closely with teams such as marketing, operations, and customer support to ensure a seamless and positive experience for members. This collaboration often involves sharing member feedback, co-developing improvement initiatives, and aligning on communication strategies to address member needs effectively. Regular cross-department meetings, joint projects, and shared performance metrics are common, helping to foster a unified approach to member engagement and satisfaction.

What is the difference between Member Experience Director vs Member Engagement Manager?

AspectMember Experience DirectorMember Engagement Manager
Primary FocusOversees overall member experience strategy and satisfactionFocuses on increasing member participation and engagement activities
ResponsibilitiesDevelops experience initiatives, manages cross-departmental teams, and improves member retentionPlans engagement campaigns, manages events, and fosters member interactions
CredentialsTypically requires experience in customer experience, marketing, or member servicesOften requires skills in communication, event planning, and relationship management
Work EnvironmentStrategic, leadership role often in corporate or association settingsOperational role with a focus on program execution and member interaction

The Member Experience Director and Member Engagement Manager roles share a focus on members but differ in scope. The Director oversees the overall member experience strategy, while the Manager concentrates on engagement activities. Both roles require strong communication skills and experience in member services, but the Director's role is more strategic and leadership-oriented.

What cities are hiring for Member Experience Director jobs?

Cities with the most Member Experience Director job openings:

What are the most commonly searched types of Member Experience jobs?

The most popular types of Member Experience jobs are:

What states have the most Member Experience Director jobs?

States with the most job openings for Member Experience Director jobs include:

What job categories do people searching Member Experience Director jobs look for?

The top searched job categories for Member Experience Director jobs are:

Member Experience Director jobs near you
Infographic showing various Member Experience Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,684 per year, or $27.3 per hour.

Member Experience Director

ymcadetroit

Mount Clemens, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

BE THE BEST PART OF SOMEONE’S DAY
WITH A JOB AT THE Y!

Now Hiring at the Macomb Family YMCA

Under the guidance of the Branch Executive Director, the Member Experience Director is responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests through internal and external strategies. The Member Experience Director is heavily focused on direct member service, program and membership growth strategies and administrative responsibilities. The Member Experience Director facilitates regular sales and retention training for staff teams to help drive new membership, program participation and engagement around strategic initiatives. The Member Experience Director will also lead the Group Exercise and Personal Training programs. The member experience includes guiding members along their wellness journey at the YMCA.

YMCA Employee Benefits

  • FREE Family Membership & Discounted Access to Programs
  • Flexible Scheduling
  • Family-friendly Work Environment
  • Employee Assistance Program & Retirement Plan
  • Paid Time Off and 10 Paid Holidays
  • Medical, Dental, Vision, Life, and AD&D Insurance
  • Short-term/Long-term Disability and Flexible Spending Account

ESSENTIAL FUNCTIONS:

  • Oversee the recruitment, interviews, hiring, supervision, and evaluation of highly motivated and productive membership experience team.  Provide support to staff as necessary. 
  • Ensure individual and staff awareness and understanding of YMCA programs and services, policies and procedures, and customer service and sales skills. 
  • Conduct staff meetings and trainings.
  • Oversee all aspects of membership sales, terminations, and exit interviews.
  • Oversee all aspects of Health and Wellness, including Personal Training, Group Exercise, and the Wellness Center.
  • Promote program enrollment in interactions with existing and potential members. Coordinate program registration, including logistics to support phone, walk-in and web registration. Coordinate with marketing efforts to maximize enrollments and provide ongoing support to Program Directors.
  • Oversee retention efforts including welcome letters, welcome phone calls and emails, termination letters, renewal notices, and termination follow up calls.
  • Ensure new member onboarding is implemented at the highest level.
  • Ensure current members feel valued and welcomed.
  • Develop and implement annual membership growth and retention goals and objectives that include daily, weekly, and monthly plans.
  • Supervise and manage the department budget.

Education/Experience/Training/Certifications

  • Bachelor’s degree in related field preferred or equivalent professional experience in business/customer service required. 
  • Experience in customer service, preferably in a busy atmosphere, and typing knowledge
  • Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.
  • Previous supervisory experience required

Abilities & Skills

 

  • Must possess the ability to work calmly and effectively with difficult situations.

  • Must have strong computer skills and an aptitude to learn new technology. Exceptional phone and interpersonal skills are necessary for success.

  • Must be available to work early mornings, nights, weekends, and/or holidays with a minimum of one evening, one early morning, and one weekend per month.

  • Strong writing and verbal communication skills along with conceptual planning are required.

 

For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).

Apply