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Director Of Member Experience Jobs (NOW HIRING)

Villa Sport

Member Experience Director

Houston, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

Nocd-

Director of Member Advocate Services

Chicago, IL · On-site

$125 - $170/hr

About The Role The Director of Member Advocate Services is a senior operational and people leader ... This leader will own the end-to-end Member support experience: from staffing and workforce planning ...

ClubCorp

Director Member Experience

Centreville, VA · On-site

$65K - $75K/yr

Come be a part of this incredible and inclusive team at Invited! Job Summary: The Director Member Experience is responsible for shaping and enhancing the overall member experience to drive revenue ...

Brio Living Services

Director of Total Rewards

Chelsea, MI

$118K - $162K/yr

Bring experience with unique, creative, and cost-effective benefit design approaches that enhance team member value while supporting organizational sustainability. * Oversee vendor relationships ...

New

Workout Anytime - Pugh

Member Experience Expert

Smyrna, TN · On-site

$14 - $15/hr

Member Experience ExpertPosition Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while supporting ...

Quick Quack Car Wash

Director of Operations

Dallas, TX · On-site

The Director of Operations leads regional and store operations for a portfolio of dozens of Quick ... Maintains a high standard for wash quality, team member experience, and customer experience across ...

Issa

Member Experience Expert

Port Orange, FL · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Crossville, TN · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Dallas, TX · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Homestead, FL · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

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Director Of Member Experience information

See salary details

$21.5K

$81.5K

$148K

How much do director of member experience jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director of member experience in the United States is $81,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $108,500.00 per year, depending on experience, location, and employer.

What does a director of member experience do?

A Director of Member Experience is responsible for overseeing and improving the entire journey that members have with an organization, ensuring their needs are met and expectations exceeded. This role involves strategizing and implementing programs to enhance member satisfaction, engagement, retention, and loyalty. They often lead cross-functional teams to optimize services, address feedback, and create a positive overall experience for members.

How does a director of member experience typically collaborate with other departments to improve member satisfaction?

A Director of Member Experience works closely with departments such as marketing, customer service, product development, and operations to ensure a seamless and positive experience for members. They often lead cross-functional initiatives, gather feedback from various teams, and implement strategies that address member needs. Regular communication and collaboration are essential, as the director must align different teams around shared goals for member engagement and retention. This collaborative approach helps identify pain points and opportunities for innovation throughout the member journey.

What are the key skills and qualifications needed to thrive as a director of member experience, and why are they important?

To thrive as a Director Of Member Experience, you need expertise in customer experience strategy, data analysis, and team leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics systems is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills that set top performers apart. These skills ensure that member interactions are consistently positive, driving retention, satisfaction, and organizational growth.

What is the difference between Director Of Member Experience vs Customer Service Manager?

AspectDirector Of Member ExperienceCustomer Service Manager
CredentialsRelevant experience in member engagement, marketing, or customer relations; often a bachelor's degreeExperience in customer service; often a bachelor's degree or related certifications
Work EnvironmentStrategic planning, cross-department collaboration, overseeing member programsSupervising customer service teams, handling customer issues directly
Industry UsageCommon in membership-based organizations, associations, and clubsWidely used across retail, hospitality, and service industries
Search & Comparison IntentFocuses on strategic member engagement and experience enhancementFocuses on day-to-day customer service operations

The main difference is that the Director Of Member Experience oversees strategic initiatives to improve overall member satisfaction, while the Customer Service Manager handles daily customer interactions and support. The director role is more focused on long-term engagement, whereas the manager role is operational and tactical.

More about Director Of Member Experience jobs

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What states have the most Director Of Member Experience jobs?

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What job categories do people searching Director Of Member Experience jobs look for?

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Director Of Member Experience jobs near you
Infographic showing various Director Of Member Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,486 per year, or $39.2 per hour.

Member Experience Director

Villa Sport

Houston, TX • On-site

Full-time

Retirement, PTO

Posted 25 days ago

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.
If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!
POSITION SUMMARY:
The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS "Promoters". The Member Experience Director is responsible for the club achieving its membership goals. This position will be provided with direct supervision by the General Manager and Assistant General Manager, and a dotted-line reporting relationship to the Vice President of Member Experience. The Member Experience Director must be highly organized and able to lead a department.
COMPENSATION AND BENEFITS INCLUDE:
  • Annually, based on relevant experience to the role, plus bonus. Full-time hours.
  • PTO.
  • Full benefits package.
  • 401K with dollar for dollar match up to 4%.
  • Complimentary club membership.
  • Discounts on club products and services.

QUALIFICATIONS:
  • Relationship-based selling/servicing skills and training/presentation skills
  • Word, Excel and PowerPoint basic proficiency
  • Budgeting and analysis skills
  • Experience with grassroots marketing
  • Specific experience in customer engagement and retention is a plus
  • 3 years sales management and leadership experience
  • Club and/or hospitality industry experience (high-end, resort-style, family-oriented facilities) preferred
  • Excellent written and verbal communication skills; great listening skills
  • Polished phone skills
  • Able to handle multiple and concurrent projects and responsibilities
  • Accountable for meeting deadlines
  • Creative and resourceful
  • Strong leadership skills
  • Skilled at rapport and relationship-building
  • Bachelor's degree preferred
  • First Aid/CPR certification required within 90 days of hire date

For more information about Villa Sport, please visit our website at www.villasport.com.
EQUAL EMPLOYMENT OPPORTUNITY
It is the Company's policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company's needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.

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