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Director Of Member Experience Jobs (NOW HIRING)

CertainPath

Director of Member Training

Addison, TX

Build a World-Class Training Experience That Helps Business Owners Grow as the Director of Member Training at CertainPath At CertainPath, we help home service business owners build stronger, more ...

ymcadetroit

Member Experience Director

Southgate, MI

BE THE BEST PART OF SOMEONE'S DAY WITH A JOB AT THE Y! Now Hiring at the Downriver Family YMCA YMCA ... The Member Experience Director is responsible for ensuring exceptional service and assistance to ...

Villa Sport

Member Experience Director

Cypress, TX

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

Fox

Member Experience Manager

Los Angeles, CA · On-site

$102K - $120K/yr

Reporting to the Director of Member Experience, the Manager will play a critical role in ensuring a seamless and unforgettable experience for the membership in and out of our arenas and stadiums.

Soho House & Co.

Member Experience Manager

Brooklyn, NY · On-site

The Member Experience Manager will work closely with the Chief Membership Relations Officer, Head of Member Relations and Group Support Director, and in partnership with Group Membership, Support and ...

Woodside Communities

Director of Tennis

Aiken, SC · On-site

Director of Tennis (Pickleball, and Recreation) Department: Racquet Sports and Recreation Reports ... The role ensures a premier member experience through exceptional programming, instruction, facility ...

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Director Of Member Experience information

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$21.5K

$81.5K

$148K

How much do director of member experience jobs pay per year?

As of Jul 30, 2026, the average yearly pay for director of member experience in the United States is $81,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $108,500.00 per year, depending on experience, location, and employer.

How does a Director of Member Experience typically collaborate with other departments to improve member satisfaction?

A Director of Member Experience works closely with departments such as marketing, customer service, product development, and operations to ensure a seamless and positive experience for members. They often lead cross-functional initiatives, gather feedback from various teams, and implement strategies that address member needs. Regular communication and collaboration are essential, as the director must align different teams around shared goals for member engagement and retention. This collaborative approach helps identify pain points and opportunities for innovation throughout the member journey.

What are the key skills and qualifications needed to thrive as a Director Of Member Experience, and why are they important?

To thrive as a Director Of Member Experience, you need expertise in customer experience strategy, data analysis, and team leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics systems is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills that set top performers apart. These skills ensure that member interactions are consistently positive, driving retention, satisfaction, and organizational growth.

What does a Director of Member Experience do?

A Director of Member Experience is responsible for overseeing and improving the entire journey that members have with an organization, ensuring their needs are met and expectations exceeded. This role involves strategizing and implementing programs to enhance member satisfaction, engagement, retention, and loyalty. They often lead cross-functional teams to optimize services, address feedback, and create a positive overall experience for members.

What is the difference between Director Of Member Experience vs Customer Service Manager?

AspectDirector Of Member ExperienceCustomer Service Manager
CredentialsRelevant experience in member engagement, marketing, or customer relations; often a bachelor's degreeExperience in customer service; often a bachelor's degree or related certifications
Work EnvironmentStrategic planning, cross-department collaboration, overseeing member programsSupervising customer service teams, handling customer issues directly
Industry UsageCommon in membership-based organizations, associations, and clubsWidely used across retail, hospitality, and service industries
Search & Comparison IntentFocuses on strategic member engagement and experience enhancementFocuses on day-to-day customer service operations

The main difference is that the Director Of Member Experience oversees strategic initiatives to improve overall member satisfaction, while the Customer Service Manager handles daily customer interactions and support. The director role is more focused on long-term engagement, whereas the manager role is operational and tactical.

More about Director Of Member Experience jobs
What cities are hiring for Director Of Member Experience jobs? Cities with the most Director Of Member Experience job openings:
What states have the most Director Of Member Experience jobs? States with the most job openings for Director Of Member Experience jobs include:
What job categories do people searching Director Of Member Experience jobs look for? The top searched job categories for Director Of Member Experience jobs are:
Director Of Member Experience jobs near you
Infographic showing various Director Of Member Experience job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $81,486 per year, or $39.2 per hour.

Senior Director of Customer Experience

CommonWealth Central Credit Union

San Jose, CA • On-site

$135K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Senior Director of Member Engagement & Financial Wellness
Come be a Difference Maker with us. We are searching for an experienced leader for the role of Senior Director of Member Engagement & Financial Wellness, who will help drive CommonWealth Central Credit Union's dedication to its membership while improving their financial well-being. You will serve as a strong steward of our brand and take responsibility for CommonWealth's member experience across all channels, while being a key influencer of performance.
As our Senior Director of Member Engagement and Financial Wellness, your major responsibilities will include:
  • Coach all member-facing teams in the Credit Union's digital/remote channels, branch network on delivering an exceptional member experience.
  • Train and develop member-facing staff using feedback and insights from surveys and other feedback loops.
  • Develop and motivate member-facing staff to achieve individual goals in support of branch/department goals for financial wellness.
  • Partner with branch, contact center and virtual branch management teams to provide oversight of production levels, including member engagement and financial wellness. Monitor and report monthly and quarterly production levels while holding individuals accountable for achieving production goals.

Our ideal candidate will possess a minimum of 10 years of similar or related experience working for a credit union or bank with a minimum of 5 years leading multiple retail teams. Proven track record of managing the member experience across all touchpoints utilizing best practices and innovative solutions. Our preferred candidate will have a bachelor's degree in arelated field. Advanced degree a plus.
  • 13 paid holidays
  • 17 days of Paid Time Off (PTO) during first year of employment
  • Up to 2% discounts on loans--including first mortgages
  • 401(k) Plan with employer matching contribution
  • Medical, dental, vision insurance
  • Long-term disability insurance
  • Life Insurance
  • Voluntary insurance
  • Employee assistance program
  • Emergency savings account with employer contribution
  • Student loan paydown assistance
  • Tuition reimbursement and more
  • Financial Wellness benefits and resource

For immediate consideration, apply today!
www.wealthcu.org/careers
Who We Are
At CommonWealth Central Credit Union, we are passionate in our commitment to people-helping- people. Our team is united and inspired by one common goal: To enhance the financial well-being of our members.
Compensation
$135k - $155k
CommonWealth is an Equal Opportunity Employer

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