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Director Of Member Services Jobs (NOW HIRING)

Appalachian Electric Cooperative (aec)

The Vice President of Member Services serves as a member of the executive leadership team and ... Direct the development, implementation, and evaluation of member programs, incentives, promotions ...

PruittHealth

Director of Facilities

Raleigh, NC · On-site

... Member Services to coordinate apartment turnover schedules, refurbishment timelines, quality inspections, and move-in readiness. • Monitor renovation budgets, contractor performance, project ...

PruittHealth

Director of Facilities

Raleigh, NC · On-site

Partner with the Director of Member Services to coordinate apartment turnover schedules, refurbishment timelines, quality inspections, and move-in readiness. Monitor renovation budgets, contractor ...

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How much do director of member services jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director of member services in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.

What does a director of member services do?

A Director of Member Services oversees the development and implementation of programs and services that enhance the experience and satisfaction of an organization's members. This role typically involves managing member relations, addressing concerns or issues, and ensuring the delivery of high-quality services. Directors of Member Services also lead teams, develop strategies to increase member engagement, and analyze feedback to improve offerings. Their goal is to foster a positive relationship between members and the organization.

What are the key skills and qualifications needed to thrive as a director of member services?

To thrive as a Director Of Member Services, you need expertise in customer service management, strategic planning, and a relevant degree—often in business, management, or a related field. Familiarity with CRM software, membership database platforms, and analytics tools is typically required, along with possible certifications in customer experience. Outstanding leadership, problem-solving abilities, and strong interpersonal communication are critical soft skills for building high-performing teams and fostering member satisfaction. These skills ensure effective service delivery, member retention, and the advancement of organizational goals.

What are some common challenges faced by a director of member services, and how can they be addressed?

A Director of Member Services often encounters the challenge of balancing member satisfaction with organizational goals, especially in dynamic environments where member needs are evolving. Managing a diverse team, streamlining communication across departments, and implementing new technologies for improved service delivery are also frequent hurdles. Success in this role typically involves proactive problem-solving, fostering a culture of collaboration, and continuously gathering member feedback to guide strategic initiatives. Regular training and clear communication channels can help address these challenges effectively.

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Director Of Member Services jobs near you
Infographic showing various Director Of Member Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $127,543 per year, or $61.3 per hour.

Assistant Director of Cranford YMCA Member Services

Cranford, NJ • On-site

Westfield Area YMCA
Non-Profits • 201 - 500 employees
Learn more about Westfield Area YMCAexternal

$48K - $58K/yr

Full-time

Re-posted 6 hours ago

Job description

Description:

The Assistant Director of Cranford YMCA Member Services oversees the Membership Unit of the Cranford YMCA operation with regards to: the development and administration of the Cranford YMCA’s membership budget, the overall quality and delivery of membership services, the attainment of new membership and program enrollments, member retention, conversion expectations and an exceptional level of member satisfaction. The incumbent will also directly supervise all Team Leaders that work at Cranford; support the Association Risk Management Program and demonstrate commitment to the Y’s four Core Values of Caring, Honesty, Respect, and Responsibility. The Assistant Director of Cranford YMCA Member Services is a member of the Westfield Area YMCA’s professional staff team and will maintain the qualifications for professional status as listed in the personnel policy.

Requirements:

The incumbent must possess and maintain ASHI Basic Life Support (BLS) for Healthcare Providers, ASHI Basic First Aid and ASHI Oxygen or equivalent within 30 days of employment. The incumbent must have a minimum of two years of supervisory experience and a bachelor’s degree required, preferably in business or marketing. Past YMCA experience and a YMCA Team Leader Certification are desirable. The candidate must have experience managing budgets. The incumbent must be proficient in problem solving and decision-making abilities, financial aptitude, and supervisory skills.


The position is heavily weighted on the human relations side. The Assistant Director of Cranford YMCA Member Services must be able to establish and maintain harmonious relationships with YMCA members, staff, volunteers, supervisors, business associates, vendors and the general public. The incumbent must demonstrate strong abilities in staff leadership/management, fiscal administration, membership and program enrollments, member service, YMCA operations, organizational skills, and excellent written and oral communications. The incumbent must also be proficient in computer technology with strong skills in Microsoft Excel.

  • This role is responsible for the success of the membership unit/operation at the Cranford YMCA location.
  • Always ensure coverage of the membership unit/operation. Responsible for crossover training of key membership staff to always ensure adequate knowledge/coverage of all Membership responsibilities.
  • Ensure that all Membership transactions/tasks/procedures are conducted in accordance with membership department/Association policies and procedures.
  • Assist with collecting all Accounts Receivables  related to Cranford YMCA Membership dues.
  • Assist with investigating and overseeing third-party memberships and insurance programs.
  • Oversee the program’s billing responsibilities at Cranford Y and Westfield Area Y.
  • Act as an ambassador for the Cranford YMCA, assisting with friend-raising and fundraising.
  • Responsible for reviewing, monitoring and approving employee timecards for Cranford YMCA staff to ensure payroll accuracy and timely processing. 
  • Participate in community events, i.e., street fairs, Chamber of Commerce, etc.
  • Lead community outreach for Cranford YMCA and its service area.  Collaborate with other not-for-profit community organizations and those whose mission aligns with ours.
  • Assist as needed in covering shifts at the Main Y or Bauer Branch.
  • Work harmoniously with the Cranford YMCA Branch Director to increase membership, promote programs, and special events. 
  • Work in conjunction with the Director of Member Services at the Main Y to maximize efficiency, productivity, and grow membership at both locations. 
  • Support the Marketing Director and ensure optimal use of the membership and program promotions and marketing resources to realize new and renewal objectives.
  • Perform any additional membership/leadership duties assigned by Assistant Vice President of Member Services & Programs, COO or designee.

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