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Supervisor Of Member Services Jobs (NOW HIRING)

Sigma Chi

Director of Member Services

$59K - $69K/yr

Director of Member Services Risk Management Foundation Director of Member Services - General Overview The Director of Member Services provides operational support and execution for fraternity housing ...

Appalachian Electric Cooperative (aec)

The Vice President of Member Services serves as a member of the executive leadership team and ... Supervisory Responsibilities This position provides direct leadership and oversight for multiple ...

AEG

Member Service Representative

Woodland Hills, CA · On-site

Meet with the Supervisor of Member Services to review service activity, including progress on touchpoint campaign and renewal goals. * Other duties as assigned. Qualifications (Skills/Capabilities)

AO Globe Life

Member Services Representative

Established organization with 70 years of member service Ideal Background * Customer service, sales, leadership, or client-relations experience * Clear and professional communication * Strong ...

Villa Sport

Member Services Supervisor

Beaverton, OR · On-site

This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering ...

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Supervisor Of Member Services information

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$27.5K

$69.2K

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How much do supervisor of member services jobs pay per year?

As of Sep 11, 2026, the average yearly pay for supervisor of member services in the United States is $69,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a Supervisor of Member Services do?

A Supervisor of Member Services oversees a team responsible for assisting members with inquiries, resolving issues, and ensuring a positive experience. They manage day-to-day operations, train staff, monitor performance, and implement policies to improve service quality. Additionally, they may handle escalated member complaints, analyze service metrics, and collaborate with other departments to streamline processes. Their goal is to maintain high member satisfaction and efficient team operations.

What are the key skills and qualifications needed to thrive as a Supervisor of Member Services?

To thrive as a Supervisor of Member Services, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and relevant industry certifications such as Certified Customer Service Manager (CCSM) is often required. Outstanding interpersonal skills, problem-solving abilities, and effective communication help you motivate teams and resolve member concerns efficiently. These skills ensure high member satisfaction, efficient team operations, and the overall success of service delivery.

What are some common challenges faced by a Supervisor of Member Services, and how can they be effectively managed?

A Supervisor of Member Services often encounters challenges such as balancing high member expectations with organizational policies, managing a diverse team, and resolving escalated member concerns. Successfully navigating these issues requires strong communication skills, effective delegation, and a proactive approach to conflict resolution. Supervisors can benefit from ongoing training, regular team check-ins, and fostering a collaborative environment to ensure both staff and members feel supported and valued.

What is the difference between Supervisor Of Member Services vs Customer Service Supervisor?

AspectSupervisor Of Member ServicesCustomer Service Supervisor
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeHigh school diploma or equivalent; some roles may prefer associate's degree
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecommunications, or service industries
Employer & Industry UsageCommon in membership-based organizations and healthcareCommon in retail, telecom, and service sectors
Search & Comparison IntentFocuses on managing member services and satisfactionFocuses on managing customer interactions and support

The Supervisor Of Member Services typically works within membership or healthcare organizations, focusing on member satisfaction and service quality. In contrast, a Customer Service Supervisor generally operates in retail or telecom sectors, overseeing customer support teams. While both roles involve supervising service staff, their industries and specific responsibilities differ significantly.

What cities are hiring for Supervisor Of Member Services jobs?

Cities with the most Supervisor Of Member Services job openings:

What states have the most Supervisor Of Member Services jobs?

States with the most job openings for Supervisor Of Member Services jobs include:

What are popular job titles related to Supervisor Of Member Services jobs?

For Supervisor Of Member Services jobs, the most frequently searched job titles are:

Supervisor Of Member Services jobs near you
Infographic showing various Supervisor Of Member Services job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $69,153 per year, or $33.2 per hour.

Director of Member Services

Remote

Sigma Chi
See more jobs at Sigma Chiexternal

$59K - $69K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Director of Member Services
Risk Management Foundation
Director of Member Services - Job Description
General Overview
The Director of Member Services provides operational support and execution for fraternity housing and risk management initiatives. Working closely with the Senior Director of Member Services, this role serves as both the operational back-office and front-line partner for corporate-owned properties, chapter risk initiatives, and related volunteer teams. The Director manages facility oversight and unifies RMF and CHI operational practices, handling property and insurance workflows with precision while building the relationships and expertise needed to grow into independent management of these functions over time.
Responsibilities
Asset Management (~40%)
• Serve as day-to-day administrative lead for assigned CHI-owned properties, overseeing lease administration, tenant relations, and property care and maintenance within budget.
• Develop, document, and plan for long-term capital improvement needs.
• Conduct scheduled and unscheduled site visits to audit property conditions, evaluate vendor performance, and assess tenant and chapter care of the property.
• Use property data to support the Senior Director in improving oversight across owned entities and developing revenue-generating services for House Corporations.
Risk Operations & Chapter Services (~35%)
• Manage the RMF Chapter Program: process Certificates of Insurance (COI), handle risk management inquiries, and track billing and payments for assigned accounts.
• Manage the RMF Property Program: process Evidence of Insurance (EOI), handle risk management inquiries, and track billing and payments for assigned accounts.
• Facilitate training sessions for RMF member groups on risk management, risk reduction, event planning, and policy compliance.
• Support operational logistics for CHI-sponsored educational programs and regional gatherings.
Administrative Infrastructure and Support (~25%)
• Shadow and support the Senior Director on strategic initiatives, building knowledge of fraternal insurance, house corporation governance, and organizational leadership.
• Maintain property histories, contracts, and maintenance records as part of a centralized record platform for CHI and RMF.
• Serve as the primary internal resource helping RMF and CHI teams access and use information in Salesforce.
Education and Experiential Requirements
• Bachelor's degree
• Preferred experience in Greek-life operations, higher-education administration, property management, or risk management
• Sigma Chi membership or direct work experience with the Fraternity preferred
Minimum Qualifications (Knowledge, Skills and Abilities)
• Strong interest in mastering the operational foundations of fraternal housing, risk management, and nonprofit administration
• Excellent verbal communication and confident facilitation with undergraduates, house corporation boards, and key stakeholders
• Strong attention to detail with a natural instinct to follow through and keep property-related projects moving
• Comfortable with CRM databases, property management platforms, and basic financial systems, with willingness to learn new tools
Working Hours and Conditions
• Willingness to travel as needed, including weekends, for site visits, vendor meetings, conferences, and chapter or provincial training events - up to 30% of the time
• Standard Microsoft Office environment and current or future software required for property oversight, risk management, and Salesforce/Fonteva/HubSpot platforms
Benefits
We offer a generous benefits package that includes comprehensive health insurance with dental and vision coverage, paid time off including vacation days, PTO and holidays, a 401k plan, opportunities for professional development and training, and company sponsored events and team building activities.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.
Sigma Chi is the premier International Fraternity comprised of over 270,000 living members committed to the cultivation, maintenance and accomplishment of the ideals of Friendship, Justice and Learning within our membership.
The pay range for this role is:
59,000 - 69,000 USD per year (Remote (United States))

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