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Supervisor Of Member Services Jobs (NOW HIRING)

Villa Sport

Member Services Supervisor

Beaverton, OR · On-site

This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering ...

YMCA Lafayette

Member Services Team Lead

Auburn, NY · On-site

$17.50 - $19/hr

The Team Lead is responsible for supporting the operation of the Member Services desk, assisting members with their memberships, answering calls, processing payments, and registering guests.

Georgias's Own

Senior Member Services Team Lead

This position requires a high school diploma or equivalent with one to two years of experience at Georgia's Own preferably in the Member Services call center. Also, previous supervisory experience ...

YMCA of Greater Dayton

Member Services

Springboro, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Minster, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Englewood, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

West Carrollton, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Springboro, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Dayton, OH

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Moraine, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

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Supervisor Of Member Services information

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$27.5K

$69.2K

$115.5K

How much do supervisor of member services jobs pay per year?

As of Sep 12, 2026, the average yearly pay for supervisor of member services in the United States is $69,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a Supervisor of Member Services do?

A Supervisor of Member Services oversees a team responsible for assisting members with inquiries, resolving issues, and ensuring a positive experience. They manage day-to-day operations, train staff, monitor performance, and implement policies to improve service quality. Additionally, they may handle escalated member complaints, analyze service metrics, and collaborate with other departments to streamline processes. Their goal is to maintain high member satisfaction and efficient team operations.

What are the key skills and qualifications needed to thrive as a Supervisor of Member Services?

To thrive as a Supervisor of Member Services, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and relevant industry certifications such as Certified Customer Service Manager (CCSM) is often required. Outstanding interpersonal skills, problem-solving abilities, and effective communication help you motivate teams and resolve member concerns efficiently. These skills ensure high member satisfaction, efficient team operations, and the overall success of service delivery.

What are some common challenges faced by a Supervisor of Member Services, and how can they be effectively managed?

A Supervisor of Member Services often encounters challenges such as balancing high member expectations with organizational policies, managing a diverse team, and resolving escalated member concerns. Successfully navigating these issues requires strong communication skills, effective delegation, and a proactive approach to conflict resolution. Supervisors can benefit from ongoing training, regular team check-ins, and fostering a collaborative environment to ensure both staff and members feel supported and valued.

What is the difference between Supervisor Of Member Services vs Customer Service Supervisor?

AspectSupervisor Of Member ServicesCustomer Service Supervisor
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeHigh school diploma or equivalent; some roles may prefer associate's degree
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecommunications, or service industries
Employer & Industry UsageCommon in membership-based organizations and healthcareCommon in retail, telecom, and service sectors
Search & Comparison IntentFocuses on managing member services and satisfactionFocuses on managing customer interactions and support

The Supervisor Of Member Services typically works within membership or healthcare organizations, focusing on member satisfaction and service quality. In contrast, a Customer Service Supervisor generally operates in retail or telecom sectors, overseeing customer support teams. While both roles involve supervising service staff, their industries and specific responsibilities differ significantly.

What cities are hiring for Supervisor Of Member Services jobs?

Cities with the most Supervisor Of Member Services job openings:

What states have the most Supervisor Of Member Services jobs?

States with the most job openings for Supervisor Of Member Services jobs include:

What are popular job titles related to Supervisor Of Member Services jobs?

For Supervisor Of Member Services jobs, the most frequently searched job titles are:

Supervisor Of Member Services jobs near you
Infographic showing various Supervisor Of Member Services job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $69,153 per year, or $33.2 per hour.

Member Services Supervisor

Beaverton, OR • On-site

Villa Sport
See more jobs at Villa Sportexternal

Full-time

Retirement, PTO

Posted 21 days ago

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.
If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!
POSITION SUMMARY:
This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering and departing the club and when requesting changes to or information about their membership account.
COMPENSATION AND BENEFITS INCLUDE:
  • Hourly, based on relevant experience to the role. Full-time hours.
  • Benefits package.
  • PTO.
  • 401K with dollar for dollar match up to 4%.
  • Complimentary club membership.
  • Discounts on club products and services.

QUALIFICATIONS:
  • Five-star customer service and problem-solving skills.
  • Excellent communication and phone skills.
  • Highly proficient computer skills; able to learn new software and systems efficiently.
  • Experience working for a high-end, high-touch, service-oriented business is a plus.
  • Experience leading a team and being a part of a high-performing team.
  • Experience working in a fast-paced, multi-faceted, customer-facing position.
  • Servant leadership mindset.
  • Outgoing, friendly personality with ability to work with and serve all kinds of people.
  • Responsible and accountable; self-motivated.
  • High energy with a positive outlook.
  • Detail-oriented.
  • College degree, progress toward a college degree, or equivalent skills gained through experience.

For more information about Villa Sport, please visit our website at www.villasport.com.
EQUAL EMPLOYMENT OPPORTUNITY
It is the Company's policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company's needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.

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