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Director Of Member Experience Jobs (NOW HIRING)

Nantucket Golf Club

$20 - $25/hr

Director of Member Services Department: Member Services Employment Dates: Temporary Seasonal; Mid-May through Mid-October Rate: $20-$25 per hour Purpose of Position: Under the direction of the ...

BrightonOne

Director, Customer Experience

Boston, MA · On-site

Director, Customer Experience Job Type: Full-time Location: Hybrid -- 4 days per week in Brighton ... Provide technical and functional oversight of member and provider portals, partnering with IT and ...

BrightonONE

Director, Customer Experience

Brighton, MA · On-site

$130K - $150K/yr

Director, Customer Experience Job Type: Full-time Location: Hybrid -- 4 days per week in Brighton ... Provide technical and functional oversight of member and provider portals, partnering with IT and ...

Workstream

Director of Operations

Biloxi, MS · On-site

$90 - $130/hr

The Director of Operations serves as a key executive leader responsible for transforming vision ... Team Member Experience Build an environment where people love to work. Responsibilities include:

Chick-fil-A

Director of Operations

Biloxi, MS · On-site

$26 - $32/hr

The Director of Operations serves as a key executive leader responsible for transforming vision ... Team Member Experience Build an environment where people love to work. Responsibilities include:

Routeware, Inc.

Director of UX

We're hiring a Director of UX to lead the unification of that experience. This is a player-coach role: equal parts strategic leader and hands-on practitioner. You'll inherit one designer and own the ...

YMCA

Member Experience Specialist

Coon Rapids, MN · On-site

$18.87/hr

Member Experience Specialist | Emma B. Howe (Northtown) YMCA | $18.87/hour | Full-Time At a Glance ... Lead team member engagement, with the support of the Membership Director, to ensure that a high ...

New

EŌS Fitness

Member Experience Manager

Indio, CA · On-site

$19.90 - $21.90/hr

Serve as the first point of contact for member concerns, ensuring quick resolution of service ... Proven experience in customer service or front-line leadership, preferably in the fitness ...

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Director Of Member Experience information

See salary details

$21.5K

$81.5K

$148K

How much do director of member experience jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director of member experience in the United States is $81,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $108,500.00 per year, depending on experience, location, and employer.

What does a director of member experience do?

A Director of Member Experience is responsible for overseeing and improving the entire journey that members have with an organization, ensuring their needs are met and expectations exceeded. This role involves strategizing and implementing programs to enhance member satisfaction, engagement, retention, and loyalty. They often lead cross-functional teams to optimize services, address feedback, and create a positive overall experience for members.

How does a director of member experience typically collaborate with other departments to improve member satisfaction?

A Director of Member Experience works closely with departments such as marketing, customer service, product development, and operations to ensure a seamless and positive experience for members. They often lead cross-functional initiatives, gather feedback from various teams, and implement strategies that address member needs. Regular communication and collaboration are essential, as the director must align different teams around shared goals for member engagement and retention. This collaborative approach helps identify pain points and opportunities for innovation throughout the member journey.

What are the key skills and qualifications needed to thrive as a director of member experience, and why are they important?

To thrive as a Director Of Member Experience, you need expertise in customer experience strategy, data analysis, and team leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics systems is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills that set top performers apart. These skills ensure that member interactions are consistently positive, driving retention, satisfaction, and organizational growth.

What is the difference between Director Of Member Experience vs Customer Service Manager?

AspectDirector Of Member ExperienceCustomer Service Manager
CredentialsRelevant experience in member engagement, marketing, or customer relations; often a bachelor's degreeExperience in customer service; often a bachelor's degree or related certifications
Work EnvironmentStrategic planning, cross-department collaboration, overseeing member programsSupervising customer service teams, handling customer issues directly
Industry UsageCommon in membership-based organizations, associations, and clubsWidely used across retail, hospitality, and service industries
Search & Comparison IntentFocuses on strategic member engagement and experience enhancementFocuses on day-to-day customer service operations

The main difference is that the Director Of Member Experience oversees strategic initiatives to improve overall member satisfaction, while the Customer Service Manager handles daily customer interactions and support. The director role is more focused on long-term engagement, whereas the manager role is operational and tactical.

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Director Of Member Experience jobs near you
Infographic showing various Director Of Member Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,486 per year, or $39.2 per hour.

Member Services Concierge

Nantucket Golf Club

$20 - $25/hr

Full-time

Re-posted 2 days ago

Job description

Position Title: Member Services Concierge

Reports To: Director of Member Services

Department: Member Services

Employment Dates: Temporary Seasonal; Mid-May through Mid-October

Rate: $20-$25 per hour

Purpose of Position: Under the direction of the Director of Member Services, the Member Services Concierge is a non-exempt temporary seasonal position responsible for providing concierge services to members and their guests. Ensures the highest level of service as meets expectations of Club members. Performs all work in accordance with essential functions and responsibilities as described below and in the spirit of the Club’s mission and vision.

Responsibilities:

Duties shall include but not be limited to:

  • Anticipates and fulfills members and their guests’ needs and requests within the guidelines of Nantucket Golf Club. Cultivates a professional relationship with members, creating a welcoming “home away from home” environment, and providing expert service with exceptional responsiveness.
  • Provides personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, transportation arrangements, and simple office needs such as shipping and copying. Is knowledgeable of local current attractions and events. Arranges, suggests, recommends, books, and confirms deliverable services.
  • Under the direction of Director of Member Services, assures prompt and positive action on any complaints, questions, concerns and suggestions and keeps them informed of same.
  • Answers phones using professional phone etiquette in handling member requests.
  • Under the direction of Director of Member Services, professionally, respectfully, and tactfully enforces Club policies with members, as needed.
  • Checks members and guest into the Cottages, ensuring they are comfortable and that any requests are met. Coordinates reservation requests with the Director of Member Services.
  • Assists the Director of Member Services and Catering & Events Manager in planning and conducting special events, such as on and off-site member parties, golf outings, and Club tournaments.
  • Responsible for the correct appearance and cleanliness of Lobby and Ladies Locker Room areas. Informs Housekeeping and Director of Member Services of cleaning and maintenance concerns.
  • Takes dining room reservations, as needed in coordination with Food and Beverage management and guides the reservations schedules mindful of capacities. Is knowledgeable of, and accommodates members’ preferences.
  • Stays aware of who is on Club property. Coordinates members and guests arrivals and departures with Valet.
  • Secures Clubhouse areas as designated. Follows Club safety and security procedures.
  • Assists with preparation and delivery of daily and weekly Member Services reports under the direction of the Director of Member Services.
  • Performs other duties as designated by the Director of Member Services.

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