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Director Of Member Experience Jobs (NOW HIRING)

Invited Clubs

Member Experience Manager

Aurora, CO · On-site

Come be a part of this incredible and inclusive team at Invited! The Member Experience Manager supports the Director Member Experience, or the General Manager in developing and executing activities ...

VASA Fitness

Member Experience Lead

Centennial, CO · On-site

$19.20/hr

General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION ... The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun ...

VASA Fitness

Member Experience Lead

Tulsa, OK · On-site

$18.70/hr

General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION ... The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun ...

VASA Fitness

Member Experience Lead

Centennial, CO · On-site

$19.20/hr

General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION ... The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun ...

VASA Fitness

Member Experience Lead

Centennial, CO · On-site

$19.20/hr

General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION ... The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun ...

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Director Of Member Experience information

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$21.5K

$81.5K

$148K

How much do director of member experience jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director of member experience in the United States is $81,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $108,500.00 per year, depending on experience, location, and employer.

What does a director of member experience do?

A Director of Member Experience is responsible for overseeing and improving the entire journey that members have with an organization, ensuring their needs are met and expectations exceeded. This role involves strategizing and implementing programs to enhance member satisfaction, engagement, retention, and loyalty. They often lead cross-functional teams to optimize services, address feedback, and create a positive overall experience for members.

How does a director of member experience typically collaborate with other departments to improve member satisfaction?

A Director of Member Experience works closely with departments such as marketing, customer service, product development, and operations to ensure a seamless and positive experience for members. They often lead cross-functional initiatives, gather feedback from various teams, and implement strategies that address member needs. Regular communication and collaboration are essential, as the director must align different teams around shared goals for member engagement and retention. This collaborative approach helps identify pain points and opportunities for innovation throughout the member journey.

What are the key skills and qualifications needed to thrive as a director of member experience, and why are they important?

To thrive as a Director Of Member Experience, you need expertise in customer experience strategy, data analysis, and team leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics systems is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills that set top performers apart. These skills ensure that member interactions are consistently positive, driving retention, satisfaction, and organizational growth.

What is the difference between Director Of Member Experience vs Customer Service Manager?

AspectDirector Of Member ExperienceCustomer Service Manager
CredentialsRelevant experience in member engagement, marketing, or customer relations; often a bachelor's degreeExperience in customer service; often a bachelor's degree or related certifications
Work EnvironmentStrategic planning, cross-department collaboration, overseeing member programsSupervising customer service teams, handling customer issues directly
Industry UsageCommon in membership-based organizations, associations, and clubsWidely used across retail, hospitality, and service industries
Search & Comparison IntentFocuses on strategic member engagement and experience enhancementFocuses on day-to-day customer service operations

The main difference is that the Director Of Member Experience oversees strategic initiatives to improve overall member satisfaction, while the Customer Service Manager handles daily customer interactions and support. The director role is more focused on long-term engagement, whereas the manager role is operational and tactical.

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Director Of Member Experience jobs near you
Infographic showing various Director Of Member Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,486 per year, or $39.2 per hour.

Member Experience Associate

Retro Fitness of Lacey

Toms River, NJ • On-site

Other

Re-posted 7 days ago

Job description

Benefits:

Employee discounts

Flexible schedule

Free uniforms

Do you love fitness?

Would you like to feel you impact the lives of many?

Can you see helping prospective members get started?

Would you like to hear the "thank you" from the members' lives you impacted?

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.

You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Asosciate position will possess the following:

A deep down passion for helping others.

A positive upbeat personality.

Effective ability to communicate with customers, coworkers and managers.

The ability to multitask.

Member experience oriented.

Punctual, responsible and detail oriented.

CPR/AED training preferred.

Prior experience in a retail or hospitality setting is helpful.

Responsibilities of the Front Desk include but not limited to:

Greeting and checking in members as they come in.

Resolving customer issues in an effective manner.

Membership sales and retention.

Following up with prospects.

Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.

Ensuring a safe and clean health club environment for members and staff.

Opening and closing the facility if scheduled.

Following company policies and procedures.

All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.

Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time.

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