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Vp Member Experience Jobs (NOW HIRING)

Flagler Bank, Inc.

$174K - $193K/yr

This position will assist the EVP, Member Experience with planning and strategic initiatives. Minimum Formal Education: Bachelor's Degree required. Experience: * 15 years of management, preferrable ...

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Golden 1

VP - Member Service Contact Center

Sacramento, CA · On-site

$150K - $193K/yr

VICE PRESIDENT, MEMBER SERVICE CONTACT CENTER STATUS: EXEMPT DEPARTMENT: MEMBER SERVICE CONTACT ... EXPERIENCE: Minimum 10 years of progressive experience in Contact Center responsibilities. Five ...

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Vp Member Experience information

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$43.5K

$157.5K

$277.5K

How much do vp member experience jobs pay per year?

As of Sep 11, 2026, the average yearly pay for vp member experience in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What does a VP of Member Experience do?

A VP of Member Experience is a senior executive responsible for overseeing and enhancing the overall experience of an organization's members or customers. This role involves developing strategies to improve satisfaction, engagement, and retention by understanding member needs and expectations. The VP of Member Experience works closely with various departments to ensure seamless service delivery and often leads initiatives related to feedback, loyalty programs, and process improvements. They also analyze data to identify trends and areas for improvement, ensuring that the organization consistently delivers value to its members.

How does a VP of Member Experience typically collaborate with other departments to enhance the overall member journey?

A VP of Member Experience works closely with teams like marketing, product development, and customer support to ensure that every stage of the member journey is seamless and positive. This often involves leading cross-functional meetings to align goals, sharing member feedback with relevant departments, and developing strategies that address common pain points. By fostering open communication and collaboration, the VP helps ensure that initiatives across the organization are member-centric and consistently improve satisfaction and retention.

What are the key skills and qualifications needed to thrive as a VP of Member Experience, and why are they important?

To thrive as a VP of Member Experience, you need a solid background in customer experience management, data-driven decision-making, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools is typically essential. Exceptional communication, strategic thinking, and the ability to inspire and lead cross-functional teams are standout soft skills. These competencies are crucial for driving member satisfaction, fostering loyalty, and aligning organizational objectives with member needs.

What is the difference between Vp Member Experience vs Member Services Manager?

AspectVp Member ExperienceMember Services Manager
ResponsibilitiesOversees overall member experience strategy, improves member satisfaction, and leads cross-department initiatives.Manages daily member service operations, handles member inquiries, and ensures service quality at the operational level.
CredentialsTypically requires extensive experience in customer experience, leadership, and industry-specific knowledge.Often requires customer service or client management experience, with some managerial skills.
Work EnvironmentStrategic, leadership-focused, often involves collaboration with senior management.Operational, customer-facing, with direct interaction with members and staff.

The Vp Member Experience focuses on strategic leadership to enhance overall member satisfaction, while the Member Services Manager handles day-to-day service delivery. Both roles are vital but differ in scope, responsibilities, and level of strategic involvement.

What are the most commonly searched types of Member Experience jobs?

The most popular types of Member Experience jobs are:

What are popular job titles related to Vp Member Experience jobs?

For Vp Member Experience jobs, the most frequently searched job titles are:

Infographic showing various Vp Member Experience job openings in the United States as of September 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

Vice President, Member Experience - Valley First Credit Union (Modesto, CA)

Modesto, CA • On-site

Cutoday USA
See more jobs at Cutoday USAexternal

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Re-posted 7 days ago

Job description

Vice President, Member Experience - Valley First Credit Union (Modesto, CA)

Published: July 3, 2026

Type: Full Time

Qualifications
  • Bachelor’s degree in Business or equivalent experience strongly preferred.
  • 8+ years of retail and branch experience within a credit union or community bank.
  • Strong knowledge of consumer products and member financial solutions.
  • Experience leading frontline teams, branch leaders, and/or contact center teams.
  • Strong presentation, sales, communication, and relationship-building skills.
  • Symitar experience preferred.
  • Ability to manage multiple priorities, lead through change, and build trust across the organization.
Responsibilities
  • Create a strong, consistent member experience across branches and the contact center.
  • Build annual business plans that support growth, service excellence, and team accountability.
  • Strengthen member relationships by helping teams connect members with the right financial solutions.
  • Lead, coach, and develop branch and contact center leaders.
  • Use KPIs, member feedback, and operational insights to improve performance.
  • Partner across the organization to implement new products, processes, systems, and service enhancements.
  • Support community engagement, financial education, and Valley First’s commitment to Making Good Happen.
  • Foster a culture grounded in Passion, Learning, and Ownership.

Location: Modesto , California

Valley First Credit Union is creating a new and exciting leadership role designed to shape how members experience the credit union every day. As Vice President, Member Experience (VP), you will lead the branch network and contact center, drive service and growth, strengthen team performance, and help members connect with the financial solutions they need.

This is a high-impact opportunity for a strategic retail leader who knows how to inspire teams, improve service, and bring the mission to life: “working together to provide superior service for our members and community.”

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