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Member Experience Professional Jobs (NOW HIRING)

Fitler Club

Member Experience Lead

Philadelphia, PA · On-site

$168K/yr

Member Experience Lead The Member Experience Lead plays a pivotal role in shaping how members ... Represent Fitler Club with enthusiasm and professionalism in the broader community, actively ...

EŌS Fitness

Member Experience Manager

Indio, CA · On-site

$19.90 - $21.90/hr

Address member complaints with professionalism, empathy, and a solution-oriented mindset to ... Proven experience in customer service or front-line leadership, preferably in the fitness ...

Workout Anytime

Member Experience Expert

Boise, ID · On-site

Essential Responsibilities Member Experience Greet every member and guest with enthusiasm and professionalism. Build positive relationships with members to create a welcoming and engaging club ...

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How much do member experience professional jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for member experience professional in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is a member experience professional?

Member Experience Professionals are employees who focus on ensuring that members of an organization, such as a credit union, gym, or association, have positive and seamless interactions. They address member inquiries, resolve issues, and help improve overall satisfaction by providing support and information. Their role often involves both direct communication with members and working behind the scenes to enhance services, processes, and member engagement. By prioritizing member needs, they help organizations retain and attract members while fostering a positive community.

What is the difference between Member Experience Professional vs Customer Service Representative?

AspectMember Experience ProfessionalCustomer Service Representative
CredentialsRelevant certifications in member engagement or customer experienceBasic customer service training or certifications
Work EnvironmentTypically in membership organizations, healthcare, or financial servicesRetail, call centers, or service-focused industries
Employer & IndustryMembership-based organizations, healthcare providers, financial institutionsRetail stores, telecom companies, service centers
Primary FocusEnhancing member engagement, loyalty, and overall experienceHandling customer inquiries, resolving issues, providing information

The Member Experience Professional focuses on building long-term relationships and improving member satisfaction within membership or service organizations. In contrast, Customer Service Representatives primarily address immediate customer needs and resolve issues. While both roles require strong communication skills, the Member Experience Professional emphasizes strategic engagement and retention, whereas the Customer Service Representative concentrates on transactional support.

How does a member experience professional typically collaborate with other departments to enhance member satisfaction?

Member Experience Professionals often work closely with teams such as customer support, product development, and marketing to ensure members receive consistent, high-quality service. They may regularly participate in cross-functional meetings to relay member feedback, propose improvements, and help implement new initiatives. By acting as a bridge between members and various internal teams, they play a key role in identifying challenges, streamlining processes, and ensuring that member concerns are addressed promptly and effectively.

What are the key skills and qualifications needed to thrive as a member experience professional, and why are they important?

To thrive as a Member Experience Professional, you need strong customer service skills, problem-solving abilities, and a background in client relations, often supported by a degree in business, communications, or a related field. Familiarity with CRM systems, support ticket platforms, and data analytics tools is typically required. Outstanding interpersonal skills, empathy, and effective communication set top performers apart in this role. These skills and qualifications ensure high member satisfaction, foster loyalty, and drive positive engagement in service-oriented organizations.
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Member Experience Professional jobs near you
Infographic showing various Member Experience Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $29,329 per year, or $14.1 per hour.

Katella Member Experience Professional II - Branch

Partners Federal Credit Union

Anaheim, CA • On-site

$24 - $33.98/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Partners Federal Credit Union rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Love What You Do.
We are a mission-driven credit union dedicated to strengthening the financial well-being of our members-and that work begins with our people. Through our relationship with The Walt Disney Company, employees have access to world-class benefits, programs, and unique experiences that enhance both work and life. Combined with a comprehensive Total Rewards package, meaningful development opportunities, and an inclusive culture, you'll find the support to grow, contribute, and build a career you truly love.
To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
The Member Experience Professional II is a key role dedicated to delivering exceptional financial services and support to our credit union members. This position involves identifying and cultivating a network of member contacts through various channels to create financial opportunities and drive sales. Responsibilities include conducting outbound calls as part of the Partner's Sales and Service Member program, processing a wide range of financial transactions, and proactively identifying changes in members' banking needs to recommend relevant financial solutions.
The Member Experience Professional II will also promote the credit union's objectives by cross-selling products and services, process consumer loans, and mentor other team members. With expert-level product knowledge, this role educates members on financial responsibility and manages new memberships and account services. Ensuring compliance with quality control standards, assisting with branch operations, and providing notary services and medallion signature guarantees are also essential duties. This position requires a high degree of flexibility and the ability to anticipate and address potential issues effectively.
Job Responsibilities:
Lead Generation and Networking
  • Identify and build a network of member contacts through qualified leads, referrals, telephone canvassing, and face-to-face interaction to create financial opportunities.
Outbound Member Service and Sales
  • Conduct outbound calling as part of the Partners Sales and Service program to enhance member service and drive sales.
Transaction Processing
  • Process a wide range of financial transactions including deposits, withdrawals, transfers, payments, and check cashing for credit union members.
Member Needs and Financial Solutions
  • Proactively identify changes in members' life events and banking needs to recommend relevant services and financial solutions.
Cross-Selling and Promotion
  • Promote the credit union's objectives and promotions through advisory skills and cross-selling additional products and services to deepen member relationships and enhance profitability.
Loan Processing and Mentorship
  • Process consumer loans, ensure loan documentation quality, and mentor other Member Experience Professionals in best practices.
Product Knowledge and Member Education
  • Use expert-level product knowledge to communicate features and benefits of credit union products and services, educating members on financial responsibility.
Membership Account Management
  • Process new memberships, open accounts, and handle service requests such as additional share accounts, savings services, checking, money market, and certificates.
Quality Control and Compliance
  • Ensure all membership documents meet quality control standards, including CIP, OFAC, ChexSystems, etc.
Branch Operations and Notary Responsibilities
  • Assist Member Experience Manager with the Internal Verification Program, complete departmental projects and reports, maintain flexibility to support branch needs, and perform notary services and medallion signature guarantees.
KNOWLEDGE & SKILLS
Education Level:
High School or GED (required)
Years of Relevant Work Experience:
3 to 5 years
Language Skills:
Spanish (Preferred)
Certifications, Licenses, Registrations, etc.:
  • CA Notary - Required
  • NMLS Certification - Required

Other Training, Technical Skills, or Knowledge:
  • Ability to use a personal computer and related software applications including Microsoft Outlook. - Required
  • Experience using Episys - Preferred
  • Experience using Springboard - Preferred
  • Experience using Verafin - Preferred
Abilities and Behaviors:
  • Excellent member service and conflict resolution skills
  • Effective sales skills
  • Strong problem-solving and decision making skills
  • Clear and open communication skills
  • Flexible; easily adapts to change
  • Strong time-management skills & ability to multi-task
  • Organized; good time manager
  • Responsible; takes initiative and works independently
  • Strong teamwork skills
  • Two years' experience in the financial industry and credit unions is required.
  • Two years' experience in teller cash handling and cash dispense machines is required.
  • Experience in sales is preferred.
  • Previous supervisory experience preferred
Business/Work Environment:
Shift work including weekends consists of hours outside of an 8 - 5 schedule to cover the hours of operation
Disclaimer
The information contained in this job description has been designed to indicate the general nature and level of work performed by cast members within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of cast members assigned to this job.
The hiring range for this position in California is $24.00 to $33.98 hourly. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
This role may also be eligible for additional compensation such as a bonus or long-term incentive units.
Most roles at Partners are also eligible for our Annual Incentive Plan (AIP), which rewards employees for individual contributions and our collective success. While AIP is not guaranteed, it reflects our commitment to recognizing meaningful impact and shared results.
Partners offers a comprehensive benefits package that includes medical, dental, vision, retirement benefits, paid time off, and other employee programs that support well-being and growth.
To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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