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Member Experience Coordinator

Norfolk, VA · On-site

Maintain a high level of professionalism and a commitment to excellence in interactions with ... exceptional member experience. * Strong communication skills across various channels, including ...

ClubCorp

Member Experience Coordinator

Jupiter, FL · On-site

Maintain a high level of professionalism and a commitment to excellence in interactions with ... exceptional member experience. * Strong communication skills across various channels, including ...

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How much do member experience professional jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for member experience professional in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What are Member Experience Professionals?

Member Experience Professionals are employees who focus on ensuring that members of an organization, such as a credit union, gym, or association, have positive and seamless interactions. They address member inquiries, resolve issues, and help improve overall satisfaction by providing support and information. Their role often involves both direct communication with members and working behind the scenes to enhance services, processes, and member engagement. By prioritizing member needs, they help organizations retain and attract members while fostering a positive community.

What is the difference between Member Experience Professional vs Customer Service Representative?

AspectMember Experience ProfessionalCustomer Service Representative
CredentialsRelevant certifications in member engagement or customer experienceBasic customer service training or certifications
Work EnvironmentTypically in membership organizations, healthcare, or financial servicesRetail, call centers, or service-focused industries
Employer & IndustryMembership-based organizations, healthcare providers, financial institutionsRetail stores, telecom companies, service centers
Primary FocusEnhancing member engagement, loyalty, and overall experienceHandling customer inquiries, resolving issues, providing information

The Member Experience Professional focuses on building long-term relationships and improving member satisfaction within membership or service organizations. In contrast, Customer Service Representatives primarily address immediate customer needs and resolve issues. While both roles require strong communication skills, the Member Experience Professional emphasizes strategic engagement and retention, whereas the Customer Service Representative concentrates on transactional support.

How does a Member Experience Professional typically collaborate with other departments to enhance member satisfaction?

Member Experience Professionals often work closely with teams such as customer support, product development, and marketing to ensure members receive consistent, high-quality service. They may regularly participate in cross-functional meetings to relay member feedback, propose improvements, and help implement new initiatives. By acting as a bridge between members and various internal teams, they play a key role in identifying challenges, streamlining processes, and ensuring that member concerns are addressed promptly and effectively.

What are the key skills and qualifications needed to thrive as a Member Experience Professional, and why are they important?

To thrive as a Member Experience Professional, you need strong customer service skills, problem-solving abilities, and a background in client relations, often supported by a degree in business, communications, or a related field. Familiarity with CRM systems, support ticket platforms, and data analytics tools is typically required. Outstanding interpersonal skills, empathy, and effective communication set top performers apart in this role. These skills and qualifications ensure high member satisfaction, foster loyalty, and drive positive engagement in service-oriented organizations.
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Member Experience Professional jobs near you

LBV Sr Member Experience Professional - Branch

Partners Federal Credit Union

Lake Buena Vista, FL • On-site

$22.23 - $33.35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Love What You Do. We are a mission driven credit union that strengthens the financial well‑being of our members, and our work begins with our people. Sponsored by The Walt Disney Company, we carry forward a legacy of service, creativity, and community. We offer a comprehensive Total Rewards package, meaningful development opportunities, and an inclusive culture where every employee contributes, grows, and thrives. Your work creates real impact, and you have the support to build a career you truly love.
The Senior Member Experience Professional serves as a key frontline leader dedicated to building and nurturing long-term, profitable relationships with our members by understanding their financial needs and delivering the most suitable solutions. In addition to performing the full range of Member Experience Professional services (e.g., processing transactions and balancing daily cash totals), this role actively promotes and cross-sells Partners' products and services during each interaction.
As a Senior Member Experience Professional, you will take on a leadership role within the team, guiding and mentoring other Member Experience Professionals, addressing complex member inquiries, and supporting the Member Experience Manager when needed. There is also potential to be trained in mortgage transactions. This role consistently embodies a welcoming and professional presence for both members and colleagues while upholding the ethical service standards set by Partners.
Essential Responsibilities:
 
  • Identify and build a network of member contacts through qualified leads, referrals, outbound calls, and face-to-face interactions.
  • Deliver exceptional member service, ensuring all needs are met and commitments are honored.
  • Process a wide range of financial transactions including deposits, withdrawals, transfers, payments, and check cashing.
  • Promote and cross-sell additional products and services to deepen member relationships and improve profitability.
  • Proactively identify and respond to changes in members' financial needs.
  • Process consumer loans ensuring high quality and compliance; mentor peers in best practices.
  • Open new memberships and accounts, including IRAs, checking, savings, and certificates.
  • Ensure all documents meet quality control and regulatory standards including CIP, OFAC, and ChexSystems.
  • Support operational processes such as IVP and provide suggestions for improvement.
  • Educate members on digital banking services and support technology adoption.

Additional Responsibilities:
Performs opening and closing procedures, including vault and alarm duties. Completes the IVP report and supports operations through issue anticipation and clear communication with the manager.
KNOWLEDGE & SKILLS
Minimum Education Required to Perform Job:
High School Diploma or GED (Required); Bachelor’s Degree (Preferred)
Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire:
3 to 5 years of experience
Specific Experience Required:
  • Financial and sales experience (Minimum 2 years)
  • Cash handling (Minimum 2 years)
  • Leadership role experience (Minimum 1 year preferred)
  • Experience with Episys, Springboard, Verafin

Certifications or Licenses Required:
Notary, Medallion, NMLS - Required
Other Training, Technical Skills, or Knowledge Required:
Experience using Microsoft Office
Other Measurable Abilities Required:
  • Excellent member service, verbal, and written communication skills
  • Initiative, teamwork, and conflict resolution skills
  • Strong problem-solving and decision-making abilities

Shift Work:
Shift work including weekends consists of hours outside of an 8–5 schedule to cover the hours of operation.
SCOPE OF JOB
Discretion/Latitude:
This role requires a moderate level of supervision. Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
Supervisory Scope:
  • Mentors and supports Member Experience Professionals
  • Provides instruction on policy, procedure, and service/product offerings
  • Assists with performance tracking and reviews

Physical Demands & Environmental/Working Conditions:
  • Move self in different positions in tight spaces
  • Sit or stand for prolonged periods
  • Lift up to 15 pounds occasionally
  • Perform repeat motions with hands/fingers
  • Communicate verbally with clarity and speed
  • Hear average conversations and receive ordinary information
  • Visual acuity to assess documents or operate machinery

Disclaimer
The information contained in this job description has been designed to indicate the general nature and level of work performed by cast members within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of cast members assigned to this job.
The hiring range for this position in Florida is $22.23 to $33.35 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. 
This role may also be eligible for additional compensation such as a bonus or long-term incentive units.
Most roles at Partners are also eligible for our Annual Incentive Plan (AIP), which rewards employees for individual contributions and our collective success. While AIP is not guaranteed, it reflects our commitment to recognizing meaningful impact and shared results.
Partners offers a comprehensive benefits package that includes medical, dental, vision, retirement benefits, paid time off, and other employee programs that support well-being and growth.
To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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