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How much do member experience professional jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for member experience professional in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What are Member Experience Professionals?

Member Experience Professionals are employees who focus on ensuring that members of an organization, such as a credit union, gym, or association, have positive and seamless interactions. They address member inquiries, resolve issues, and help improve overall satisfaction by providing support and information. Their role often involves both direct communication with members and working behind the scenes to enhance services, processes, and member engagement. By prioritizing member needs, they help organizations retain and attract members while fostering a positive community.

What is the difference between Member Experience Professional vs Customer Service Representative?

AspectMember Experience ProfessionalCustomer Service Representative
CredentialsRelevant certifications in member engagement or customer experienceBasic customer service training or certifications
Work EnvironmentTypically in membership organizations, healthcare, or financial servicesRetail, call centers, or service-focused industries
Employer & IndustryMembership-based organizations, healthcare providers, financial institutionsRetail stores, telecom companies, service centers
Primary FocusEnhancing member engagement, loyalty, and overall experienceHandling customer inquiries, resolving issues, providing information

The Member Experience Professional focuses on building long-term relationships and improving member satisfaction within membership or service organizations. In contrast, Customer Service Representatives primarily address immediate customer needs and resolve issues. While both roles require strong communication skills, the Member Experience Professional emphasizes strategic engagement and retention, whereas the Customer Service Representative concentrates on transactional support.

How does a Member Experience Professional typically collaborate with other departments to enhance member satisfaction?

Member Experience Professionals often work closely with teams such as customer support, product development, and marketing to ensure members receive consistent, high-quality service. They may regularly participate in cross-functional meetings to relay member feedback, propose improvements, and help implement new initiatives. By acting as a bridge between members and various internal teams, they play a key role in identifying challenges, streamlining processes, and ensuring that member concerns are addressed promptly and effectively.

What are the key skills and qualifications needed to thrive as a Member Experience Professional, and why are they important?

To thrive as a Member Experience Professional, you need strong customer service skills, problem-solving abilities, and a background in client relations, often supported by a degree in business, communications, or a related field. Familiarity with CRM systems, support ticket platforms, and data analytics tools is typically required. Outstanding interpersonal skills, empathy, and effective communication set top performers apart in this role. These skills and qualifications ensure high member satisfaction, foster loyalty, and drive positive engagement in service-oriented organizations.
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What job categories do people searching Member Experience Professional jobs look for? The top searched job categories for Member Experience Professional jobs are:
Member Experience Professional jobs near you

Member Experience Ambassador

In-Shape Solutions LLC

Visalia, CA • On-site

$16.90/hr

Other

Medical, Retirement

Posted 27 days ago

Job description

Description

JOB SUMMARY:

Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.

DUTIES AND RESPONSIBILITIES:

  • Get to know each member/prospective member/guest and share In-Shape's fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
  • Support new members through our FitStart program, familiarizing them with the club and equipment
  • Assist members/new members with downloading the mobile app and getting started
  • Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
  • Stock/Sell/Recommend retail items that will support the member's specific fitness goals
  • Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
  • Build our In-Shape community through a consistent member experience that is welcoming and motivating - don't just meet expectations - exceed them with every interaction!
  • Responsible for following and adhering to the In-Shape Clean Approach
  • Resolve concerns/problems ensuring our members' needs are met and company guidelines are followed
  • Maintain a safe environment through the correct implementation of safety policies and procedures
  • Assist in building our In-Shape community of members through a consistent member experience
  • Assists in other areas of the club when needed
  • During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
  • Perform additional duties and responsibilities as assigned

Revised: 05.2025

Requirements

REQUIREMENTS AND QUALIFICATIONS:

  • High School diploma or equivalent
  • Passionate about fitness and helping others in their fitness journey
  • Basic fitness and sales experience
  • Excellent communication and listening skills both in-person and phone
  • Demonstrated customer service experience: friendly, outgoing, and approachable disposition
  • Works well under pressure and time constraints, and displays positive behavior in all member contacts
  • Basic computer skills
  • Attend and participate in required meetings and trainings as needed
  • Willing and able to work a flexible shift: evenings, weekends, and holidays
  • Bilingual skills a plus
  • Current CPR or ability to pass CPR certification within 60 days of hire date
  • First Aid Training, required only at clubs with pool slides

TEAM PERKS:

  • Free health club membership
  • Casual work environment
  • Discount on in club retail items and any current vendor partner offerings (NASM, etc)
  • Opportunity for growth; professional development
  • 401(K) savings plan

WORK ENVIRONMENT/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.

PRIVACY STATEMENT:

In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at:

https://www.inshape.com/privacy-policy

https://www.inshape.com/Portals/0/Images/pdf/ISS_Job_Applicant_Privacy_Notice.pdf

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