Member Solutions Representative Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That's why all Commonwealth Credit Union Team Members are expected to live our Team 1 ...
Member Solutions Representative Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That's why all Commonwealth Credit Union Team Members are expected to live our Team 1 ...
Member Solutions Representative
Frankfort, KY · On-site
The Member Solutions Representative is an entry level position in our Member Solutions team. This role is responsible for managing and resolving overdrawn and negative accounts to ensure timely ...
Member Solutions Representative
Frankfort, KY · On-site
The Member Solutions Representative is an entry level position in our Member Solutions team. This role is responsible for managing and resolving overdrawn and negative accounts to ensure timely ...
The Member Solutions Representative is an entry level position in our Member Solutions team. This role is responsible for managing and resolving overdrawn and negative accounts to ensure timely ...
The Member Solutions Representative is an entry level position in our Member Solutions team. This role is responsible for managing and resolving overdrawn and negative accounts to ensure timely ...
Member Solutions Representative
Frankfort, KY · On-site
The Member Solutions Representative is an entry level position in our Member Solutions team. This role is responsible for managing and resolving overdrawn and negative accounts to ensure timely ...
Member Solutions Representative
Frankfort, KY · On-site
The Member Solutions Representative is an entry level position in our Member Solutions team. This role is responsible for managing and resolving overdrawn and negative accounts to ensure timely ...
Member Solutions Representative
Dubuque, IA · On-site
The Member Solutions Representative helps members resolve early-stage delinquent loans and accounts through proactive outreach and personalized support. This phone-based role involves managing daily ...
Member Solutions Representative
Dubuque, IA · On-site
The Member Solutions Representative helps members resolve early-stage delinquent loans and accounts through proactive outreach and personalized support. This phone-based role involves managing daily ...
Member Solutions Representative
Jackson, TN · On-site
Thank you for taking the time to review our Member Solutions Representative position. At Leaders Credit Union, our mission is to "Power your passion and make lives better." We are very intentional ...
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Member Solutions Representative
Jackson, TN · On-site
Thank you for taking the time to review our Member Solutions Representative position. At Leaders Credit Union, our mission is to "Power your passion and make lives better." We are very intentional ...
New
Member Solutions Representative
Maitland, FL · Hybrid
$16.50/hr
Member Solutions Representative Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Member Solutions Representative ...
Member Solutions Representative
Maitland, FL · Hybrid
$16.50/hr
Member Solutions Representative Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Member Solutions Representative ...
As a Member Solutions Representative at Christian Financial Credit Union, you play a crucial role in delivering the exceptional member experience we are known for. Serving our virtual branch members ...
As a Member Solutions Representative at Christian Financial Credit Union, you play a crucial role in delivering the exceptional member experience we are known for. Serving our virtual branch members ...
Member Solutions Representative
Maitland, FL · On-site
$16.50/hr
Member Solutions Representative Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Member Solutions Representative ...
Member Solutions Representative
Maitland, FL · On-site
$16.50/hr
Member Solutions Representative Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Member Solutions Representative ...
ACCOUNTABILITY STATEMENT The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts. Activities must be conducted in ...
ACCOUNTABILITY STATEMENT The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts. Activities must be conducted in ...
ACCOUNTABILITY STATEMENT The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts. Activities must be conducted in ...
ACCOUNTABILITY STATEMENT The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts. Activities must be conducted in ...
ACCOUNTABILITY STATEMENT The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts. Activities must be conducted in ...
ACCOUNTABILITY STATEMENT The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts. Activities must be conducted in ...
Member Solutions Representative II Under the supervision of branch management and in compliance with the Credit Union's established policies and procedures, this position provides a variety of front ...
Member Solutions Representative II Under the supervision of branch management and in compliance with the Credit Union's established policies and procedures, this position provides a variety of front ...
Member Solutions Representative II Department: Retail Reports To: Branch Manager/Branch Officer FLSA Status: Non- Exempt Location: Plainfield Branch SUMMARY Under the supervision of branch management ...
Member Solutions Representative II Department: Retail Reports To: Branch Manager/Branch Officer FLSA Status: Non- Exempt Location: Plainfield Branch SUMMARY Under the supervision of branch management ...
Member Solutions Representative - Apache Junction Member Solutions Representatives (MSR) contributes to the success of the credit union and its members by providing advanced service and support ...
Member Solutions Representative - Apache Junction Member Solutions Representatives (MSR) contributes to the success of the credit union and its members by providing advanced service and support ...
Member Solutions Representative II Department: Retail Reports To: Branch Manager/Branch Officer FLSA Status: Non- Exempt Location: Plainfield Branch SUMMARY Under the supervision of branch management ...
Member Solutions Representative II Department: Retail Reports To: Branch Manager/Branch Officer FLSA Status: Non- Exempt Location: Plainfield Branch SUMMARY Under the supervision of branch management ...
Member Solutions Representative II Department: Retail Reports To: Branch Manager/Branch Officer FLSA Status: Non- Exempt Location: Plainfield Branch SUMMARY Under the supervision of branch management ...
Member Solutions Representative II Department: Retail Reports To: Branch Manager/Branch Officer FLSA Status: Non- Exempt Location: Plainfield Branch SUMMARY Under the supervision of branch management ...
Member Solutions Representative II Department: Retail Reports To: Branch Manager/Branch Officer FLSA Status: Non- Exempt Location: Plainfield Branch SUMMARY Under the supervision of branch management ...
Member Solutions Representative II Department: Retail Reports To: Branch Manager/Branch Officer FLSA Status: Non- Exempt Location: Plainfield Branch SUMMARY Under the supervision of branch management ...
Financial Solutions Representative I (Call Center)
Virginia Beach, VA · Remote
$14 - $17.50/hr
A Financial Solutions Representative I report to the Member Solutions Center or Service Manager and is responsible for providing exceptional service experiences in a fast paced call center ...
Financial Solutions Representative I (Call Center)
Virginia Beach, VA · Remote
$14 - $17.50/hr
A Financial Solutions Representative I report to the Member Solutions Center or Service Manager and is responsible for providing exceptional service experiences in a fast paced call center ...
Member Solutions Representatives (MSR) contributes to the success of the credit union and its members by providing advanced service and support across a broad range of financial needs. They deliver ...
Member Solutions Representatives (MSR) contributes to the success of the credit union and its members by providing advanced service and support across a broad range of financial needs. They deliver ...
Member Solutions Rep information
See salary details
$8.65 - $10.05
5% of jobs
$10.05 - $11.45
16% of jobs
$11.89 is the 25th percentile. Wages below this are outliers.
$11.45 - $12.85
13% of jobs
$12.85 - $14.25
12% of jobs
The median wage is $14.77 / hr.
$14.25 - $15.65
13% of jobs
$15.65 - $17.05
11% of jobs
$18.14 is the 75th percentile. Wages above this are outliers.
$17.05 - $18.44
8% of jobs
$18.44 - $19.84
8% of jobs
$19.84 - $21.24
5% of jobs
$21.24 - $22.64
5% of jobs
$22.64 - $24.04
4% of jobs
$8
$15
$24
How much do member solutions rep jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for member solutions rep in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Member Solutions Representative, and why are they important?
To thrive as a Member Solutions Representative, you need strong customer service skills, attention to detail, and a basic understanding of financial products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing platforms, and office software is typically required. Excellent communication, problem-solving, and empathy help you resolve member concerns and build positive relationships. These skills are essential for ensuring member satisfaction, efficient problem resolution, and the overall success of the organization.
What are some common challenges a Member Solutions Rep faces, and how can they be addressed?
A Member Solutions Rep often deals with members who may be experiencing financial difficulties, which can lead to emotionally charged conversations. Navigating these situations requires strong communication, empathy, and problem-solving skills. It’s important to remain patient, actively listen, and offer practical solutions that align with company policies. Proactively seeking training in conflict resolution and financial products can help reps better serve members and reduce stress in challenging interactions.
What is a Member Solutions Representative?
A Member Solutions Representative is a customer service professional who assists members of financial institutions, such as credit unions or banks, with account inquiries, payment solutions, and resolving issues related to their accounts. Their primary role is to provide support for members facing financial difficulties, helping them find workable solutions such as payment arrangements, loan modifications, or account management options. They also answer questions, address concerns, and ensure members have a positive experience while maintaining the institution’s policies and compliance standards.
More about Member Solutions Rep jobs
What cities are hiring for Member Solutions Rep jobs? Cities with the most Member Solutions Rep job openings:
What states have the most Member Solutions Rep jobs? States with the most job openings for Member Solutions Rep jobs include:
What job categories do people searching Member Solutions Rep jobs look for? The top searched job categories for Member Solutions Rep jobs are:
Job description
Member Solutions Representative
Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That's why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to 'bettering lives through our passion to serve' and this includes everyone - from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.
The Member Solutions Representative is an entry level position in our Member Solutions team. This role is responsible for managing and resolving overdrawn and negative accounts to ensure timely payment and minimize financial losses for the credit union.
This role involves contacting members to discuss their outstanding debts, negotiating payment plans, and providing support to help them meet their financial obligations. This role is expected to work closely with the leadership team and other team members to achieve departmental goals and maintain positive working relationships.
The Member Solutions Representative must be able to handle sensitive information with confidentiality and professionalism. A basic understanding of financial principles and debt collection practices is a must to meet compliance guidelines, and a results-focused attitude with a commitment to providing excellent member service.
The duties of a Member Solutions Representative include, but are not limited to:
- Maintaining regular communication with members, team members, and leaders. Sharing insights and updates on accounts to help the team stay informed and make better decisions.
- Proficiently using all resources to make contact, documenting accounts with detailed notes for follow up and tracking purposes.
- Listening to members and noticing "trigger" words for possible assistance options, such as workouts and forbearance.
- Negotiating payment plans and settlements to reduce financial losses.
- Staying readily available for calls and providing exceptional member service to internal and external members.
- Maintaining acceptable scores on quality assurance audits based on credit union standards for service and is open to feedback to better the member experience.
- Displaying acceptable knowledge of credit union products and services. Ensuring that all collection activities adhere to regulatory and compliance requirements, including Fair Debt Collection Practices Act (FDCPA).
- Working closely with others and the leadership team to develop and implement strategies for lowering delinquency and charge-offs.
- Actively pursuing development opportunities including, but not limited to, attending conferences, acquiring certifications, completing learning courses, or engaging in both internal and external leadership programs.
Additional requirements:
- Must be able to work on Saturdays
- Must be service oriented and enjoy working with the public
- Must work effectively under stress and be able to meet tight deadlines
High School or GED or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.