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Member Solutions Rep Jobs (NOW HIRING)

Alegeus

Member Solutions Representative

Maitland, FL · On-site

$16.50/hr

Member Solutions Representative Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Member Solutions Representative ...

Alegeus

Member Solutions Representative

Maitland, FL · Hybrid

$16.50/hr

Member Solutions Representative Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Member Solutions Representative ...

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How much do member solutions rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member solutions rep in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member solutions rep?

A Member Solutions Representative is a customer service professional who assists members of financial institutions, such as credit unions or banks, with account inquiries, payment solutions, and resolving issues related to their accounts. Their primary role is to provide support for members facing financial difficulties, helping them find workable solutions such as payment arrangements, loan modifications, or account management options. They also answer questions, address concerns, and ensure members have a positive experience while maintaining the institution’s policies and compliance standards.

What are the key skills and qualifications needed to thrive as a member solutions rep?

To thrive as a Member Solutions Representative, you need strong customer service skills, attention to detail, and a basic understanding of financial products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing platforms, and office software is typically required. Excellent communication, problem-solving, and empathy help you resolve member concerns and build positive relationships. These skills are essential for ensuring member satisfaction, efficient problem resolution, and the overall success of the organization.

What are some common challenges a member solutions rep faces, and how can they be addressed?

A Member Solutions Rep often deals with members who may be experiencing financial difficulties, which can lead to emotionally charged conversations. Navigating these situations requires strong communication, empathy, and problem-solving skills. It’s important to remain patient, actively listen, and offer practical solutions that align with company policies. Proactively seeking training in conflict resolution and financial products can help reps better serve members and reduce stress in challenging interactions.
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Member Solutions Rep jobs near you
Infographic showing various Member Solutions Rep job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Solutions Representative

Dupaco Community Credit Union

Dubuque, IA • On-site

Full-time

Posted 3 days ago

New

Job description

The Member Solutions Representative helps members resolve early-stage delinquent loans and accounts through proactive outreach and personalized support. This phone-based role involves managing daily account queues, making and receiving calls, and documenting all member interactions. Representatives work with members to identify repayment options, set up short-term payment plans, and connect them to additional solutions such as loan refinances, financial counseling, or money makeovers. Success in this role requires balancing compassionate service with strong performance in call volume, follow-up, and account management. As a trusted financial partner, the Member Solutions Representative embodies Dupaco's core values of trust, empathy, relationship-building, and advocacy while helping members regain financial stability.
Dupaco Values:
Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You
What You'll Do:
  • Assist members with delinquent accounts both with inbound and outbound calling.
  • Review assigned queues daily and initiate appropriate collection actions on delinquent loans and other accounts.
  • Contact members and cosigners via phone, email, and correspondence; obtain payments or promises to pay.
  • Work with members to create repayment plans (typically 3-4 months) to bring loans current; ask detailed questions regarding hardship and recommend appropriate solutions such as money makeover or loan refinance referrals.
  • Send required notices and correspondence (e.g., right to cure, right of offset) and ensure proper documentation of all member communications.
  • Assist other credit union departments with collection efforts as needed.
  • Resolve member issues and requests within 24-48 hours whenever possible.
  • Perform other duties as assigned.

You'll need:
  • High school diploma or equivalent (ie. GED).
  • 1+ year of customer service or related experience preferred. Collections or financial services experience is helpful but not required.
  • Interpersonal skills are necessary to provide excellent service to our members and represent the credit union in a positive way.
  • Basic knowledge of consumer loan collection procedures and applicable legal requirements (FDCPA and relevant state regulations) preferred.
  • Ability to problem solve.
  • Demonstrated ability to accurately calculate payment plans.
  • Proficiency in computers; ability to learn in-house application software knowledge and the ability to manage various programs and systems.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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