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Member Solutions Rep Jobs (NOW HIRING)

Alegeus

Member Solutions Representative

Maitland, FL · On-site

$16.50/hr

Member Solutions Representative Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Member Solutions Representative ...

Alegeus

Member Solutions Representative

Maitland, FL · Hybrid

$16.50/hr

Member Solutions Representative Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Member Solutions Representative ...

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How much do member solutions rep jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for member solutions rep in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Solutions Representative, and why are they important?

To thrive as a Member Solutions Representative, you need strong customer service skills, attention to detail, and a basic understanding of financial products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing platforms, and office software is typically required. Excellent communication, problem-solving, and empathy help you resolve member concerns and build positive relationships. These skills are essential for ensuring member satisfaction, efficient problem resolution, and the overall success of the organization.

What are some common challenges a Member Solutions Rep faces, and how can they be addressed?

A Member Solutions Rep often deals with members who may be experiencing financial difficulties, which can lead to emotionally charged conversations. Navigating these situations requires strong communication, empathy, and problem-solving skills. It’s important to remain patient, actively listen, and offer practical solutions that align with company policies. Proactively seeking training in conflict resolution and financial products can help reps better serve members and reduce stress in challenging interactions.

What is a Member Solutions Representative?

A Member Solutions Representative is a customer service professional who assists members of financial institutions, such as credit unions or banks, with account inquiries, payment solutions, and resolving issues related to their accounts. Their primary role is to provide support for members facing financial difficulties, helping them find workable solutions such as payment arrangements, loan modifications, or account management options. They also answer questions, address concerns, and ensure members have a positive experience while maintaining the institution’s policies and compliance standards.
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Member Solutions Rep jobs near you
Infographic showing various Member Solutions Rep job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Solutions Representative

Beginnings Credit Union

Ithaca, NY • Remote

$21 - $21.50/hr

Other

Posted 15 days ago

Job description

Description

Beginnings Credit Union (Beginnings) is in search of a skilled Member Solutions Representative. This individual will provide prompt, friendly, professional, accurate service to members who contact the credit union using various methods. This person will educate, sell, and refer products and services, highlight promotions, address inquiries, while providing the member with positive experience. The position is remote with a requirement to be located within 100 miles of Ithaca, NY.


Responsibilities:

  • Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed.
  • Work efficiently to assist members in a calm, polite, and professional manner.
  • Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner.
  • Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies.
  • Direct members to the appropriate resource and/ or Supervisor when a solution is outside the scope of the Member Solution Rep I's authority or responsibility.
  • Successfully completes all training and keeps abreast of company policy changes
  • Participate in Saturday rotation and works additional hours for special projects.
  • Meet or exceed sales or referral goals as an individual and collaboratively with the team.
  • Perform other job duties as assigned by manager.

Requirements

  • Zero to six months of similar or related experience.
  • High school education or equivalent.
  • To provide prompt accurate, and professional service to all members and potential members through multiple platforms.
  • To be available for member inquiries through various communication methods.
  • To process member transactions accurately and in accordance with Beginnings policy and procedures.
  • To maintain a positive attitude and a spirit of teamwork.
  • To successfully sell and refer credit union products and services.

Equal Employment Opportunity:


Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.


Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.


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