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$32

$96

How much do hawaiiusa federal credit union jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for hawaiiusa federal credit union in the United States is $32.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What is HawaiiUSA Federal Credit Union?

HawaiiUSA Federal Credit Union is a member-owned, not-for-profit financial cooperative based in Hawaii. It provides a range of financial services such as savings and checking accounts, loans, mortgages, credit cards, and online banking to its members. Membership is typically open to individuals who live, work, worship, or attend school in Hawaii, as well as their immediate family members. As a credit union, its primary goal is to serve its members rather than maximize profits, often resulting in better rates and lower fees compared to traditional banks.

What are the key skills and qualifications needed to thrive as an employee at HawaiiUSA Federal Credit Union?

To thrive at HawaiiUSA Federal Credit Union, you generally need a background in finance or customer service, attention to detail, and a high school diploma or higher. Familiarity with banking software, financial transaction systems, and compliance regulations is typically required. Excellent interpersonal skills, problem-solving abilities, and a strong sense of integrity help employees build trust and effectively assist members. These skills are essential for ensuring accurate financial operations, providing exceptional member service, and maintaining regulatory compliance in a credit union setting.

What opportunities for career advancement are available at HawaiiUSA Federal Credit Union?

HawaiiUSA Federal Credit Union values employee growth and offers a variety of career advancement opportunities. Team members often have access to professional development programs, internal job postings, and mentorship from experienced leaders. Employees can progress from entry-level roles to supervisory or specialized positions within departments like member services, lending, or operations. The organization encourages continuous learning and frequently promotes from within, making it a supportive environment for those looking to build a long-term career in the financial services industry.

What is the difference between Hawaiiusa Federal Credit Union vs Loan Officer?

AspectHawaiiusa Federal Credit UnionLoan Officer
CredentialsCredit union membership, possibly some financial certificationsLoan origination licenses, financial certifications often preferred
Work EnvironmentCredit union branches, customer service, financial advisingBank branches, client meetings, sales environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, financial institutions

Hawaiiusa Federal Credit Union primarily offers financial services to its members, focusing on community-oriented banking. Loan Officers work across various financial institutions, specializing in evaluating and approving loans. While both roles involve financial knowledge and customer interaction, Hawaiiusa emphasizes member services within a credit union setting, whereas Loan Officers often work in broader banking environments with a focus on loan origination and sales.

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The top searched job categories for Hawaiiusa Federal Credit Union jobs are:

Hawaiiusa Federal Credit Union jobs near you
Infographic showing various Hawaiiusa Federal Credit Union job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,800 per year, or $32.6 per hour.

Member Service Representative I

HawaiiUSA Federal Credit Union

Mililani, HI • On-site

$21/hr

Other

Re-posted 23 days ago

Job description

The Member Service Representative I (MSR I) engages with members to provide exceptional member experience, process transactions accurately, maintain records and balance daily transactions in accordance with established policies and procedures. This role is also responsible for identifying and referring product and service inquiries to the appropriate employee.

Key Responsibilities

  • Process member transactions efficiently and accurately in accordance with established policies and procedures.
  • Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns.
  • Proactively engage with members to understand their financial and banking needs.
  • Utilize sales techniques to develop existing Member relationships, often while processing transactions.
  • Understand the role in sales growth, and meet branch-assigned and individual goals.
  • Generate cross sales referrals by actively promoting products and services provided by internal and external partners.
  • Recommend alternative channels such as online, mobile, and digital solutions.
  • Assist the branch with daily operational tasks.
  • Seek opportunities to promote the organization and engage in the communities we serve. Engage in community events.
  • Remain current on the HawaiiUSA practices, policies, and procedures.
  • Comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
  • Address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.
  • Perform other duties as assigned.

Qualifications & Experience

  • High School diploma or GED required.
  • One year of customer service experience preferred.

Minimum Physical Requirements and Working Conditions

  • Standing for prolonged periods of time in a stationary position.
  • Walking on occasion for up to 2 hours per day.
  • Reaching, bending, twisting, turning frequently.
  • Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
  • We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay

The expected pay for the Member Service Representative I position is $21.00 per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

This casual role comes with a Referral program, Employee discount, Paid training, Professional development assistance, Credit union membership, and Paid orientation.

About Company

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!