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Member Solutions Specialist Jobs (NOW HIRING)

Skyla Credit Union

Member Solutions Specialist

Charlotte, NC · On-site

$14.75 - $18.50/hr

Member Solutions Specialist Location: 1835 W WT Harris Blvd. Charlote, NC 28262 Job Grade: 7 Working at Skyla Credit Union Skyla offers a supportive, inclusive culture while providing opportunities ...

Skyla Credit Union

Member Solutions Specialist

Charlotte, NC · On-site

$16 - $20.25/hr

Member Solutions Specialist Location: 1835 W WT Harris Blvd. Charlote, NC 28262 Job Grade: 7 Working at Skyla Credit Union Skyla offers a supportive, inclusive culture while providing opportunities ...

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How much do member solutions specialist jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for member solutions specialist in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a member solutions specialist?

To thrive as a Member Solutions Specialist, you need strong problem-solving abilities, customer service expertise, and knowledge of financial products, often supported by experience in banking or credit unions. Familiarity with customer relationship management (CRM) software, loan servicing platforms, and collections tools is typically required. Outstanding communication, empathy, and negotiation skills help build trust and resolve member concerns effectively. These skills ensure members receive timely, effective solutions while maintaining positive relationships and organizational compliance.

How does a member solutions specialist typically collaborate with other departments to resolve complex member issues?

A Member Solutions Specialist often works closely with departments such as lending, collections, and customer service to address multifaceted member concerns. When a member's issue spans multiple areas—like a loan payment dispute or account access problem—the specialist coordinates with relevant teams to gather information, develop solutions, and ensure smooth resolution. Effective communication and a strong understanding of internal processes are essential for this collaboration, ultimately ensuring members receive timely and accurate support.

What is a member solutions specialist?

A member solutions specialist is a customer service professional who assists members with account inquiries, resolves issues, and provides support related to membership services. They often use communication skills, problem-solving abilities, and customer management tools to ensure member satisfaction.
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Member Solutions Specialist jobs near you
Infographic showing various Member Solutions Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,640 per year, or $30.6 per hour.

Member Solutions Specialist

Champaign, IL • On-site

UNIVERSITY OF ILLINOIS COMMUNITY CR
See more jobs at UNIVERSITY OF ILLINOIS COMMUNITY CRexternal

$21.22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Looking for more than just a job?
At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply.
We'd love to learn more about you and what you can bring to UICCU.
The Member Solutions Specialist will preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral. This position must assist in fulfilling the mission of the credit union and act on our value proposition in order to build loyalty with our membership. Member Solutions Specialists will act on our value proposition and be easy to work with.
As the face of the organization, a Member Solutions Specialist will:
  • Build member loyalty.
  • Provide solutions for internal and external members.
  • Build and maintain product knowledge.
  • Focus on compliance and security.

Essential Functions and Responsibilities:
  • Delivers outstanding service focusing on member service and member loyalty skills.
  • Inform and correspond with members in person and on the telephone regarding delinquent loans utilizing Words that Work tools and resources.
  • Perform research and audit of collection accounts.
  • Provide recommendations for charge-off, further collection activity, or strategies to recover funds.
  • Maintain queues and/or lists as well as custom notes regarding collection activity and correspondence with members and facilitate necessary follow up.
  • Serve as liaison and resource for front-line staff to understand collections options that are available to offer members or when to refer members to Member Solutions.
  • Maintains a thorough product knowledge in order to seek out opportunities to appropriately counsel and/or refer members on credit union products and services.
  • Own internal and external member problems, issues, and complaints, and ensure the appropriate follow up to achieve proper resolution.

Hours:
  • Monday - Friday 8:15am - 5:00pm or 8:45 - 5:30pm
  • Rotating Saturdays 9:00am - 12N

Salary and Benefits:
  • Starting salary is $21.22 per hour.
  • Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
  • 401K eligibility, including company match program.
  • Generous paid time off benefits.

UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
UICCU continues to be voted a Best Place to Work by its employees!
Experience
Three years to five years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

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