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Member Solutions Rep Jobs in Spokane, WA (NOW HIRING)

Bosch Group

Customer Service Representative

Post Falls, ID · On-site

$15.75 - $21.25/hr

You will also become a member of a highly motivated, winning team, fostering an goal driven and ... Demonstrated ability to solve practical problems, develop sustainable solutions, and communicate ...

Tractor Supply Company

Team Member

Deer Park, WA · On-site

$15.25 - $19.25/hr

Recommend Product Solutions. * Ask to Add Value & Appreciate the Customer. * Team Members are ... It is not intended to represent a comprehensive list of responsibilities. A team member should ...

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All JobsMember Solutions Rep JobsMember Solutions Rep Jobs in Spokane, WA

Member Solutions Rep information

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How much do member solutions rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member solutions rep in Spokane, WA is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $19.18 per hour, depending on experience, location, and employer.

What is a member solutions rep?

A Member Solutions Representative is a customer service professional who assists members of financial institutions, such as credit unions or banks, with account inquiries, payment solutions, and resolving issues related to their accounts. Their primary role is to provide support for members facing financial difficulties, helping them find workable solutions such as payment arrangements, loan modifications, or account management options. They also answer questions, address concerns, and ensure members have a positive experience while maintaining the institution’s policies and compliance standards.

What are the key skills and qualifications needed to thrive as a member solutions rep?

To thrive as a Member Solutions Representative, you need strong customer service skills, attention to detail, and a basic understanding of financial products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing platforms, and office software is typically required. Excellent communication, problem-solving, and empathy help you resolve member concerns and build positive relationships. These skills are essential for ensuring member satisfaction, efficient problem resolution, and the overall success of the organization.

What are some common challenges a member solutions rep faces, and how can they be addressed?

A Member Solutions Rep often deals with members who may be experiencing financial difficulties, which can lead to emotionally charged conversations. Navigating these situations requires strong communication, empathy, and problem-solving skills. It’s important to remain patient, actively listen, and offer practical solutions that align with company policies. Proactively seeking training in conflict resolution and financial products can help reps better serve members and reduce stress in challenging interactions.

What job categories do people searching Member Solutions Rep jobs in Spokane, WA look for?

The top searched job categories for Member Solutions Rep jobs in Spokane, WA are:

Member Solutions Rep jobs near you
Infographic showing various Member Solutions Rep job openings in Spokane, WA as of August 2026, with employment types broken down into 2% Internship, 86% Full Time, 6% Part Time, 2% Temporary, and 4% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $33,464 per year, or $16.1 per hour.

Member Service Representative

Horizon Credit Union

Spokane Valley, WA • On-site

$18 - $24.30/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Description

YOUR PATH. OUR PURPOSE.

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.


COMPENSATION

Full-Time

Non-Exempt

$18.00-$24.30/hourly

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education and skill level.


BENEFITS

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer:

  • Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
  • Telemedicine for part-time employees
  • Paid Group Life and Disability Insurance
  • Employee Assistance Program
  • Tuition Reimbursement Program
  • 401K Retirement Savings
  • Employer 401K Retirement Contributions & Matching upon eligibility
  • Discretionary Annual Incentive Bonus based on eligibility criteria
  • Paid Time Off per Full Calendar Year:
  • 10 hours of PTO per month (prorated for reduced full-time and part-time)
  • Paid Birthday Holiday
  • Paid Wellness Days
  • Up to 24 hours of Paid Volunteer Time annually
  • 11 Paid Holidays
  • And More!

Requirements

Education & Experience

High school diploma or general education degree (GED); Minimum six months customer service and/or cash handling experience required; One-year related financial institution, customer service, and cash handling experience preferred.


RESPONSIBILITIES OF THE MEMBER SERVICE REPRESENTATIVE

Member Experience

  • Responsible for ensuring each interaction creates a positive member experience while providing relevant solutions to improve the financial and personal well-being of the member.
  • Verify cash transactions using the three-count rule, accurately record cash activity within the core system, and consistently balance cash drawers in accordance with Horizon's balancing standards. 
  • Process loan payments, maintain basic accounts (including CDs, money markets, and share accounts), and complete IRA/HSA transactions, ensuring accuracy and proper documentation in all postings. 

Growth, Sales, & Service

  • Maintain comprehensive, up-to-date knowledge of products, services, policies, digital banking, and regulatory requirements to confidently educate members, address complex inquiries, and refer products and services that improve the financial well-being of our members.
  • Conduct outbound calling efforts to current and prospective members to promote credit union products and services and identify additional financial needs. 

Technical Skills

  • Leverage evolving digital tools and systems to deliver efficient, seamless omnichannel experiences while ensuring accuracy in financial calculations, including discounts, interest, and other key financial transactions.
  • Understand the products and services offered by other financial institutions and be able to communicate the value proposition of those of Horizon Credit Union.
  • Build member relationships through need-based conversations, identifying opportunities to recommend products, services, and referrals that support members' financial goals, retain members and deepen relationships with the credit union.

Administrative

  • Working knowledge of branch functions, including opening and closing procedures, with the ability to assist branch with both.
  • Maintain strict adherence to financial regulations, internal policies, and operational procedures to ensure compliance, accuracy, and risk mitigation in all member interactions.
  • Maintain knowledge of the Business Continuity Plan and perform required duties 


ABOUT HORIZON CREDIT UNION

Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we've expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.


Let Horizon Credit Union help you reach your goals. Apply now to start your journey.


*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

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