Process new accounts to expand customer base
· Open new accounts following management approval
· Orient new customers to Bank products and services
· Maintain account records to keep information accurate and current
· Schedule outside calls with existing customers
Recommend and sell appropriate products and services to strengthen customer relationships
· Make recommendations to customers to expand their use of the Bank's products and services
· Executes the appropriate forms necessary to provide new products and services
· Responds to customer questions and concerns
Record all account/customer status changes
· Update customer demographics (i.e., mother’s maiden name, driver’s license numbers, phone numbers, etc.)
· Perform customer profile changes (i.e., address changes)
· Perform signature card changes
· Add signers to accounts
· Add status codes and remarks on accounts
· Scan signatures on new accounts and changes on re-opened/existing accounts
· De-scan closed account
Oversee growth, sales and ongoing development of the debit and credit card programs
· Acquire new credit and debit cardholder accounts
· Serve as liaison between bank and card processing agent
· Remain current on all compliance issue and industry trends
Assist ATM, credit and debit card customers
· Investigate and/or respond to customer questions regarding card issues/problems
· Assist with debit and credit card fraud cases
· Process credit card payments
· Assist customers with card technology and applications
· Perform credit and debit card account maintenance
Responsible for balancing, servicing or repairing ATMs
· Maintain supplies
· Responsible for ATM compliance, balancing and software upgrades
· Responsible for servicing ATMs on weekends or after normal business hours
Manage the merchant portfolio
- Attract new customers to the merchant program
- Maintain all merchant files and oversee accurate completion of merchant setup forms
- Serve as liaison between merchant provider and customer
Provide service to all walk-in and telephone customers
· Provide information to customers face-to-face or via telephone
· Assist, as needed, in routing telephone calls to the appropriate person or department
· Identify new methods of providing superior customer service to walk-in and telephone customers
Respond to customer problems and requests in an efficient, accurate, and courteous manner
· Respond to customer inquiries regarding account related issues or bank policies
· Provide information/assistance or routes caller to appropriate staff member
· Identify opportunities and make recommendations to cross sell bank products and services to customers
· Reconcile statements upon request and perform research projects as needed