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Member Solutions Rep Jobs in Illinois (NOW HIRING)

BCU

Rep, Member Service

Round Lake Beach, IL · On-site

$38K - $57K/yr

We provide easy, secure banking solutions that help people achieve financial freedom while serving ... This range represents the expected base salary range for this position. The actual salary may vary ...

BCU

Rep, Member Service

Crystal Lake, IL · On-site

$38K - $57K/yr

This range represents the expected base salary range for this position. The actual salary may vary ... financial well-being solutions tailored to individual needs. Role and Responsibilities

Self Help

Member Services Representative

Chicago, IL · On-site

$24/hr

The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant ... New Solutions, Microsoft Excel, Word, and Outlook). Compensation Range: $24/hour Self-Help is an ...

Self Help

Member Services Representative

Chicago, IL

$24/hr

The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant ... New Solutions, Microsoft Excel, Word, and Outlook). Compensation Range: $24/hour Self-Help is an ...

OneDigital

Member Services Representative

Chicago, IL · On-site

The Membership Services Representative acts as a knowledgeable advocate for ODAH Clients and ... Solution-focused contributor who promotes continuous improvement through constructive, blameless ...

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Member Solutions Rep information

What is a member solutions rep?

A Member Solutions Representative is a customer service professional who assists members of financial institutions, such as credit unions or banks, with account inquiries, payment solutions, and resolving issues related to their accounts. Their primary role is to provide support for members facing financial difficulties, helping them find workable solutions such as payment arrangements, loan modifications, or account management options. They also answer questions, address concerns, and ensure members have a positive experience while maintaining the institution’s policies and compliance standards.

What are the key skills and qualifications needed to thrive as a member solutions rep?

To thrive as a Member Solutions Representative, you need strong customer service skills, attention to detail, and a basic understanding of financial products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing platforms, and office software is typically required. Excellent communication, problem-solving, and empathy help you resolve member concerns and build positive relationships. These skills are essential for ensuring member satisfaction, efficient problem resolution, and the overall success of the organization.

What are some common challenges a member solutions rep faces, and how can they be addressed?

A Member Solutions Rep often deals with members who may be experiencing financial difficulties, which can lead to emotionally charged conversations. Navigating these situations requires strong communication, empathy, and problem-solving skills. It’s important to remain patient, actively listen, and offer practical solutions that align with company policies. Proactively seeking training in conflict resolution and financial products can help reps better serve members and reduce stress in challenging interactions.

What are popular job titles related to Member Solutions Rep jobs in Illinois?

For Member Solutions Rep jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Member Solutions Rep jobs in Illinois look for?

The top searched job categories for Member Solutions Rep jobs in Illinois are:

What cities in Illinois are hiring for Member Solutions Rep jobs?

Cities in Illinois with the most Member Solutions Rep job openings:

Member Solutions Rep jobs near you
Infographic showing various Member Solutions Rep job openings in Illinois as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

Account Solutions Representative - Northbrook/Bernard Weinger

JCC

Northbrook, IL • On-site

$22.66 - $26.66/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Reports to: Manager, Customer Solutions
The Account Solutions Representative, a key role within the agency's Customer Solutions Department, is instrumental in establishing an organizational culture where community members are at the forefront of all we do. The Account Solutions Representative ensures the customer receives the highest level of service and will work diligently to take ownership of any issues the customer may have. The Account Solutions Representative maintains the agency's CRM systems, ensuring correct and accurate registrations, payments, refunds, cancellations, and promoting best practices of customer experience for daily operations.
At the Hecktman Family JCCs of Chicago, we are focused on growing good kids, building communities, and educating ourselves on the past to make a difference for the future. The largest JCC in North America, Hecktman Family JCCs of Chicago offers a life-affirming journey that builds on the richness and power of Jewish values and continues to reimagine them for a more connected, inspired community.
Key Essential Job Duties:
  • Embrace and integrate the agency's customer service model and expectations into their daily interactions with the community members we serve.
  • Provide customers (both internal colleagues and external community members) with the highest level of customer service via the support ticket system, phone, text, and online chat.
  • Provide customers with account information, tax statements, invoices, payment history, etc.
  • Enter program registrations into CRM systems; process payments; set up payment plans; and program changes, refunds and cancellations.
  • Facilitate account maintenance as it pertains to updating customer information, member merges, notes & alerts, troubleshooting online issues, etc.
  • Connect with families regarding outstanding balances and declined payments to establish collection arrangements and payment plans.
  • Perform audits of program rosters, verifying attendance and payment.
  • Serve as a resource for agency programs and actively cross-sell and upsell offerings across departments.
  • Perform ad hoc information requests for various levels of the organization.

Marginal Job Duties:
  • Other duties as assigned.

Physical Requirements:
  • Repetitive movement of arms and hands to operate computer, keyboard and mouse.
  • Able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Vision: must be able to distinguish between colors, shades and brightness, with the ability to focus.
  • React with physical and mental alertness in emergency situations and assist in evacuation of building.

Days/Hours:
Monday-Friday, 9:00 a.m.-5:00 p.m., at Bernard Weinger JCC in Northbrook, with the option to work remotely one day per week.
Job Category:
Union Clerical, Non-exempt
Hourly Rate:
$22.66 - $26.66
Direct Reports (Titles and FTE%):
N/A
Indirect Reports (Titles and FTE%)
N/A
Education Qualifications:
  • Associates Degree in Business Administration, or related field with 2-4 years experience (required)
  • High School Diploma with 5+ years experience in clerical / information data management.

Previous Experience:
  • Minimum 3 years of administrative and database management experience required (Salesforce/other CRM as an added plus).
  • Previous bookkeeping and/or accounting work preferred.

Other Requirements:
  • Must demonstrate the ability to analyze and solve problems with a strong work ethic and commitment to a quality work product.
  • Strong data entry and numbers aptitude.
  • Process-oriented with strong analytical thinking and attention to detail.
  • Excellent customer service skills (both on the phone and face-to-face).
  • Ability to maintain client confidentiality and sensitive listening skills.
  • High level of proficiency using Microsoft Office (Excel, Word), databases with the ability to learn other systems as necessary.
  • Excellent oral and written communication skills.
  • Excellent organizational skills.
  • Ability to set goals and prioritize.
  • Demonstrated follow-up and follow-through.
  • Time-management skills.
  • Conflict resolution skills.

Employee Benefits:
The Hecktman Family JCCs of Chicago offers a suite of comprehensive benefits to full-time staff including:
  • Flexible Work Schedule
  • Health, dental, and vision insurance
  • Participation in a 401(K) plan with matching contributions
  • Life insurance and short/long term disability coverage
  • Generous paid time off, sick time, and paid observance of secular and Jewish religious holidays
  • Employee Assistance Program (EAP)

Uniquely JCC Benefits
  • Free fitness membership at JCC Chicago community centers and aquatics facilities
  • Meaningful discounts on JCC Chicago programming, including day and overnight camp, Early Childhood, and event rentals
  • Professional development opportunities with the JUF/Jewish Federation

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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