ZipRecruiter

Log In

1

Member Solutions Rep Jobs (NOW HIRING)

Husqvarna Construction Products

Be Seen First

Customer Solutions Representative

Olathe, KS · On-site

$19 - $23/hr

Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly ... service member status; or any other category protected by federal, state, or local law. Company ...

BNBuilders

Customer Solutions Representative

Preston, WA · On-site

$28 - $34/hr

The Customer Solutions Rep is responsible for the timely and effective communication to our job ... Ability to work as a team member. * Proficient in Microsoft applications - Outlook, Word, Excel.

next page

Showing results 1-20

All JobsMember Solutions Rep Jobs

Member Solutions Rep information

See salary details

$8

$15

$24

How much do member solutions rep jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for member solutions rep in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Solutions Representative, and why are they important?

To thrive as a Member Solutions Representative, you need strong customer service skills, attention to detail, and a basic understanding of financial products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing platforms, and office software is typically required. Excellent communication, problem-solving, and empathy help you resolve member concerns and build positive relationships. These skills are essential for ensuring member satisfaction, efficient problem resolution, and the overall success of the organization.

What are some common challenges a Member Solutions Rep faces, and how can they be addressed?

A Member Solutions Rep often deals with members who may be experiencing financial difficulties, which can lead to emotionally charged conversations. Navigating these situations requires strong communication, empathy, and problem-solving skills. It’s important to remain patient, actively listen, and offer practical solutions that align with company policies. Proactively seeking training in conflict resolution and financial products can help reps better serve members and reduce stress in challenging interactions.

What is a Member Solutions Representative?

A Member Solutions Representative is a customer service professional who assists members of financial institutions, such as credit unions or banks, with account inquiries, payment solutions, and resolving issues related to their accounts. Their primary role is to provide support for members facing financial difficulties, helping them find workable solutions such as payment arrangements, loan modifications, or account management options. They also answer questions, address concerns, and ensure members have a positive experience while maintaining the institution’s policies and compliance standards.
More about Member Solutions Rep jobs
What cities are hiring for Member Solutions Rep jobs? Cities with the most Member Solutions Rep job openings:
What states have the most Member Solutions Rep jobs? States with the most job openings for Member Solutions Rep jobs include:
What job categories do people searching Member Solutions Rep jobs look for? The top searched job categories for Member Solutions Rep jobs are:
Member Solutions Rep jobs near you
Member Solutions Specialist

Member Solutions Specialist

Corporate America Family Credit Union

Elgin, IL • On-site

$20.18 - $25.23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Corporate America Family Credit Union

Job Description

Position Title: Member Solutions Specialist

Reports To: Member Solutions Director

Grade Level: 7

Hiring Salary Range: $20.18/hr - $25.23/hr


Primary Responsibilities:

Responsible for the collection efforts on delinquent accounts for assigned branches. Interaction with branch personnel and teamwork in collection techniques required. Must represent CAFCU as a financial professional, effectively working with members to initiate and develop solutions for repayment timetable. Responsible for controlling delinquency and promoting credit union services to membership. Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to CAFCU’s creed, vision, mission and goals.

Duties & Responsibilities:

Collections

· Responsible for collecting on accounts for assigned branches that are delinquent by one month or greater.

· Report actual and projected delinquency sum of all outstanding delinquent accounts to the Member Solutions Manager.

· Meet weekly with the Member Solutions Manager, discussing delinquent accounts and branches.

· Maintain documentation of all verbal and written interaction with members.

· Prepare delinquent accounts to be charged-off each month.

· File all paperwork regarding bankruptcy claims for each member.

· Retain an attorney once it has been determined that a bankrupt account should be contested.

· Determine if/when a vehicle shall be placed for repossession. Including handling of the repossession company to be used along with filing of all proper paperwork pertaining to that vehicle.

· Notification to member regarding their right of redemption, notice of intent and the final accounting of repossession.

· Follow-up of all claims regarding Collateral Protection Insurance, Credit Life and Credit Disability Insurance.

· Maintain all member folders and their distribution.

· Interact with branch managers as needed.

· Collection of charged-off accounts in order to recover funds.

Business Development

· Responsible for member counseling, information and cross-selling of credit union services that may satisfy member’s needs.

Shared Departmental Responsibilities

· Distribute delinquency reports.

· Attend meetings, seminars and in-house training sponsored by CAFCU.

Qualifications:

High school diploma or equivalent and minimum 2 years industry experience. Able to demonstrate sound judgment, reasoning, and the ability to multi-task. Communicating effectively, problem-solving, and critical thinking skills are crucial to this detail-oriented position.

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Telephone conversations may be monitored or recorded for the purposes of training, coaching, feedback and quality assurance on an unannounced basis.

Benefits:

  • Health, Vision, Dental Insurance
  • Long-term Disability Insurance
  • Critical Illness
  • Life Insurance
  • 401(k) match
  • Profit sharing
  • PTO
  • Flexible Spending Account
  • Tuition Reimbursement
  • Pet Insurance
  • Commuter Benefit