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How much do member solutions rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member solutions rep in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member solutions rep?

A Member Solutions Representative is a customer service professional who assists members of financial institutions, such as credit unions or banks, with account inquiries, payment solutions, and resolving issues related to their accounts. Their primary role is to provide support for members facing financial difficulties, helping them find workable solutions such as payment arrangements, loan modifications, or account management options. They also answer questions, address concerns, and ensure members have a positive experience while maintaining the institution’s policies and compliance standards.

What are the key skills and qualifications needed to thrive as a member solutions rep?

To thrive as a Member Solutions Representative, you need strong customer service skills, attention to detail, and a basic understanding of financial products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing platforms, and office software is typically required. Excellent communication, problem-solving, and empathy help you resolve member concerns and build positive relationships. These skills are essential for ensuring member satisfaction, efficient problem resolution, and the overall success of the organization.

What are some common challenges a member solutions rep faces, and how can they be addressed?

A Member Solutions Rep often deals with members who may be experiencing financial difficulties, which can lead to emotionally charged conversations. Navigating these situations requires strong communication, empathy, and problem-solving skills. It’s important to remain patient, actively listen, and offer practical solutions that align with company policies. Proactively seeking training in conflict resolution and financial products can help reps better serve members and reduce stress in challenging interactions.
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Member Solutions Rep jobs near you
Infographic showing various Member Solutions Rep job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Solutions Specialist

WESTconsin Credit Union

Menomonie, WI • On-site

$16.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference.

Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

  • Contacts and follows-up with members and arranges appropriate action for resolution of accounts not in good standing; including, negative shares, delinquent loans, or suspected fraud

  • Monitors accounts, applies payments, negotiates pay arrangements, and makes recommendations for loan rewrites, including charged off accounts

  • Gathers and assesses relevant information about the member(s), business, or personal business’s financial and credit history

  • Recommends credit counseling as necessary

  • Discusses options with members such as deferral, loan modifications, and forbearance. 

  • Analyzes account applications, documents, lien perfections, forced place insurance, and credit card reports in preparation of legal action

  • Coordinates transfer of information to law firms as communicated by our attorneys.

  • Communicates effectively (both verbal and written) with members, employees and external contacts

  • Acts as credit union representative in Court proceedings. Negotiates mediation agreements as needed.

  • Recommends and prepares loans for monthly charge offs

    What You’ll Need to Be Successful:

    • Associate's degree or equivalent years of experience required
    • 2 years of related work experience required
    • Prior experience in the financial/and or collections field preferred 
    • Ability to multitask & prioritize work tasks while providing exceptional member service

    Why Choose WESTconsin:

    • Health, Dental, and Vision Insurance Plans
    • Annual Healthy Living Fund Contribution
    • Student Loan Repayment Program
    • Competitive Salary
    • Impressive 401(k) Contribution and Match Plan
    • Paid Time Off Accrual
    • 11 Paid Holidays

    Visit WESTconsin Careers

    Apply