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Member Solutions Rep Jobs in Texas (NOW HIRING)

Credit Union Texas

Member Solutions Advisor

Allen, TX · On-site

The Member Solutions Advisor (MSA) is responsible for guiding marketing-generated leads through the ... Represent CUTX's brand, value proposition, and campaign messaging consistently across all member ...

Wellby

Member Service Representative II

Webster, TX · On-site

The Member Service Representative II will interact with members by addressing inquiries and ... Proactively identifies changes in member's banking needs and recommends relevant solutions to ...

Credit Union of Texas

Teller - Part Time

Garland, TX

$15.50 - $19.50/hr

Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when ... solutions to support branch growth. AI Literacy Foundational The role uses AI-assisted prompts and ...

Wellby

Member Service Representative II

Webster, TX · On-site

The Member Service Representative II will interact with members by addressing inquiries and ... Proactively identifies changes in member's banking needs and recommends relevant solutions to ...

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Member Solutions Rep information

What are the key skills and qualifications needed to thrive as a member solutions rep?

To thrive as a Member Solutions Representative, you need strong customer service skills, attention to detail, and a basic understanding of financial products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing platforms, and office software is typically required. Excellent communication, problem-solving, and empathy help you resolve member concerns and build positive relationships. These skills are essential for ensuring member satisfaction, efficient problem resolution, and the overall success of the organization.

What are some common challenges a member solutions rep faces, and how can they be addressed?

A Member Solutions Rep often deals with members who may be experiencing financial difficulties, which can lead to emotionally charged conversations. Navigating these situations requires strong communication, empathy, and problem-solving skills. It’s important to remain patient, actively listen, and offer practical solutions that align with company policies. Proactively seeking training in conflict resolution and financial products can help reps better serve members and reduce stress in challenging interactions.

What is a member solutions rep?

A Member Solutions Representative is a customer service professional who assists members of financial institutions, such as credit unions or banks, with account inquiries, payment solutions, and resolving issues related to their accounts. Their primary role is to provide support for members facing financial difficulties, helping them find workable solutions such as payment arrangements, loan modifications, or account management options. They also answer questions, address concerns, and ensure members have a positive experience while maintaining the institution’s policies and compliance standards.
What are popular job titles related to Member Solutions Rep jobs in Texas? For Member Solutions Rep jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Member Solutions Rep jobs in Texas look for? The top searched job categories for Member Solutions Rep jobs in Texas are:
Member Solutions Rep jobs near you
Infographic showing various Member Solutions Rep job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Financial Solutions Representative I (Call Center)

Chartway Federal Credit Union

Houston, TX • Remote

$13.50 - $17/hr

Full-time

Re-posted 8 days ago

Job description

Job Description: 
A Financial Solutions Representative I report to the Member Solutions Center or Service Manager and is responsible for providing exceptional service experiences in a fast paced call center environment.  Day to day interactions include assisting and educating members on successfully managing their credit union relationship.  Representatives are accountable for accurately assisting callers with credit union eligibility, account transactions, online banking support and account maintenance requests.  All experiences delivered should contribute positively to the channels assigned performance objectives.    
Responsible and Accountable for: 
Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, credit cards, certificates of deposit, business accounts and loan products (auto, equity, line of credits and personal loans) 
Option to work from home based on skillset and time in position 
Exercise problem solving skills and promote the benefits of membership 
Update member and account information as needed 
Maintain Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment 
Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience.  
Handle complex conversations and situations professionally to create an outstanding member experience on every call. 
Consistently and effectively cross-selling credit union products and services to achieve assigned referral goals.  
Ability to respond to member inquiries regarding current products and services, as well as current promotions. 
Utilize "available" time efficiently, consistently maintaining low "work" and "unavailable" percentages while meeting interaction performance 
Comply with all member verification processes to mitigate risk and protect the member and the credit union for fraud or loss.  
Comply with all record keeping requirements of the Bank Secrecy Act for wire funds transfers of 3,000 or more. 

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