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Member Experience Professional Jobs in Indiana (NOW HIRING)

VASA Fitness

Member Experience Specialist

IN · On-site

$12/hr

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for ... Strong communication skills and a professional approach * Comfortable multi-tasking and working ...

VASA Fitness

Member Experience Specialist

IN · On-site

$15.75 - $19.75/hr

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for ... Strong communication skills and a professional approach * Comfortable multi-tasking and working ...

VASA Fitness

Member Experience Specialist

Lafayette, IN · On-site

$12/hr

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for ... Strong communication skills and a professional approach * Comfortable multi-tasking and working ...

VASA Fitness

Member Experience Specialist

Indianapolis, IN

$15.75 - $19.75/hr

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for ... Strong communication skills and a professional approach * Comfortable multi-tasking and working ...

VASA Fitness

Member Experience Specialist

Lafayette, IN · On-site

$12/hr

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for ... Strong communication skills and a professional approach * Comfortable multi-tasking and working ...

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Member Experience Professional information

What is a member experience professional?

Member Experience Professionals are employees who focus on ensuring that members of an organization, such as a credit union, gym, or association, have positive and seamless interactions. They address member inquiries, resolve issues, and help improve overall satisfaction by providing support and information. Their role often involves both direct communication with members and working behind the scenes to enhance services, processes, and member engagement. By prioritizing member needs, they help organizations retain and attract members while fostering a positive community.

What is the difference between Member Experience Professional vs Customer Service Representative?

AspectMember Experience ProfessionalCustomer Service Representative
CredentialsRelevant certifications in member engagement or customer experienceBasic customer service training or certifications
Work EnvironmentTypically in membership organizations, healthcare, or financial servicesRetail, call centers, or service-focused industries
Employer & IndustryMembership-based organizations, healthcare providers, financial institutionsRetail stores, telecom companies, service centers
Primary FocusEnhancing member engagement, loyalty, and overall experienceHandling customer inquiries, resolving issues, providing information

The Member Experience Professional focuses on building long-term relationships and improving member satisfaction within membership or service organizations. In contrast, Customer Service Representatives primarily address immediate customer needs and resolve issues. While both roles require strong communication skills, the Member Experience Professional emphasizes strategic engagement and retention, whereas the Customer Service Representative concentrates on transactional support.

How does a member experience professional typically collaborate with other departments to enhance member satisfaction?

Member Experience Professionals often work closely with teams such as customer support, product development, and marketing to ensure members receive consistent, high-quality service. They may regularly participate in cross-functional meetings to relay member feedback, propose improvements, and help implement new initiatives. By acting as a bridge between members and various internal teams, they play a key role in identifying challenges, streamlining processes, and ensuring that member concerns are addressed promptly and effectively.

What are the key skills and qualifications needed to thrive as a member experience professional, and why are they important?

To thrive as a Member Experience Professional, you need strong customer service skills, problem-solving abilities, and a background in client relations, often supported by a degree in business, communications, or a related field. Familiarity with CRM systems, support ticket platforms, and data analytics tools is typically required. Outstanding interpersonal skills, empathy, and effective communication set top performers apart in this role. These skills and qualifications ensure high member satisfaction, foster loyalty, and drive positive engagement in service-oriented organizations.
What are the most commonly searched types of Member Experience jobs in Indiana? The most popular types of Member Experience jobs in Indiana are:
What are popular job titles related to Member Experience Professional jobs in Indiana? For Member Experience Professional jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Member Experience Professional jobs in Indiana look for? The top searched job categories for Member Experience Professional jobs in Indiana are:
Member Experience Professional jobs near you
Infographic showing various Member Experience Professional job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Member Experience Coordinator

AAA Hoosier Motor Club

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

AAA Hoosier Motor Club rating

5.8

Company rating: 5.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

288th of 304 rated insurance

Job description

ABOUT AAA HOOSIER:
Since its creation in 1902, AAA has become one of North America’s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit Hoosier.aaa.com.
Here's What is in it for YOU:
  • A company culture that provides training and learning opportunities.
  • A brand that you can be proud to be part of.
  • A culture that will challenge you to be your best.
  • Health / Dental / Vision benefits.
  • Paid Time Off.
  • Paid Holidays.
  • Corporate Incentive Plan (CIP)
  • Company provided LTD amp; Basic Life Insurance.
  • Service Anniversary Recognition.
  • Free AAA Plus Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.
Position Summary:
As a Member Experience Coordinator, you will play a crucial role in ensuring the overall data integrity, collection, and maintenance of membership records. Responsible for various tasks, including processing incoming mail, providing internal support, managing Phone Co processing, handling phone queue responsibilities, addressing web-related inquiries, and overseeing membership transfers in and out of Hoosier Territory through MITA.
Duties and Responsibilities:
1. Processing Incoming Mail:
• Manage Direct Mail Responses efficiently.
• Manage Address Changes, Undeliverable, and Returned Mail.
• Handle Member Correspondence effectively.
2. Internal Support:
• Answer procedural questions from branch staff.
• Provide technical support for Connect Suite.
• Respond to inquiries via memberrecords@aaahoosier.com.
3. Phone Queue:
• Inbound Queue: Process new member joins.
• Manage billing inquiries and change requests with accuracy and professionalism.
• Process Cancellation Requests, ensuring a thorough understanding of member concerns and focusing on retention.
4. Outbound Queue: Member outreach.
• Support existing Member Retention efforts.
5. Web:
• Respond to Contact Us requests and engage in Chat via AAA.com.
• Address Changes, Duplicate Card Requests, and Account Login assistance.
6. MITA (Membership Information Transfer Application):
• Manage membership transfers in and out of Hoosier Territory.
7. Perform other duties as requested by management.
Education and/or Experience Requirements:
High school diploma or general education degree (GED); plus, one year of inside sales, data management, or customer service experience is preferred.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com

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