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Member Experience Professional Jobs in Indiana (NOW HIRING)

Whistleexpresscarwash

Team Member

Lagrange, IN · On-site

$10.25 - $13.25/hr

Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)

Whistleexpresscarwash

Team Member

Jeffersonville, IN

$11.75 - $15/hr

Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)

Whistleexpresscarwash

Team Member

Hammond, IN · On-site

$11.75 - $15.25/hr

Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)

Crossroads YMCA

Member Relations Director

Gary, IN · On-site

$21/hr

Respond promptly and professionally to member questions, concerns, and feedback while identifying opportunities to improve the member experience. * Manage department scheduling, payroll, and daily ...

Whistleexpresscarwash

Team Member

New Albany, IN · On-site

$9.20 - $14/hr

Convenience Station- Engage with customers professionally to ensure a positive experience and encourage Google reviews.- Manage member accounts, including cancellations, plan changes, and overall ...

Whistleexpresscarwash

Team Member

Jeffersonville, IN · On-site

$9.20 - $14/hr

Convenience Station- Engage with customers professionally to ensure a positive experience and encourage Google reviews.- Manage member accounts, including cancellations, plan changes, and overall ...

Whistleexpresscarwash

Team Member

Jeffersonville, IN · On-site

$9.20 - $14/hr

Convenience Station- Engage with customers professionally to ensure a positive experience and encourage Google reviews.- Manage member accounts, including cancellations, plan changes, and overall ...

Whistleexpresscarwash

Team Member

Jeffersonville, IN · On-site

$9.20 - $14/hr

Convenience Station- Engage with customers professionally to ensure a positive experience and encourage Google reviews.- Manage member accounts, including cancellations, plan changes, and overall ...

Whistleexpresscarwash

Team Member

Versailles, IN · On-site

$9.20 - $14/hr

Convenience Station- Engage with customers professionally to ensure a positive experience and encourage Google reviews.- Manage member accounts, including cancellations, plan changes, and overall ...

Interra Credit Union

Member Advisor I

Lagrange, IN

$12.25 - $15.75/hr

None HOW YOU WILL MAKE AN IMPACT 40% Create a positive and memorable member experience by ... Professional level of verbal and written communication skills are essential to the position.

Interra Credit Union

Member Advisor I

Lagrange, IN · On-site

$12.25 - $15.75/hr

None HOW YOU WILL MAKE AN IMPACT 40% Create a positive and memorable member experience by ... Professional level of verbal and written communication skills are essential to the position.

landmarkcu

Member Relationship Officer

Schneider, IN

$17.75 - $23.25/hr

A combination of education and experience may also be considered. 2. Demonstrated ability to build ... and professional manner. 2. Provide accurate, efficient, and courteous transaction services ...

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Showing results 41-60

All JobsMember Experience Professional JobsMember Experience Professional Jobs in Indiana

Member Experience Professional information

What is a member experience professional?

Member Experience Professionals are employees who focus on ensuring that members of an organization, such as a credit union, gym, or association, have positive and seamless interactions. They address member inquiries, resolve issues, and help improve overall satisfaction by providing support and information. Their role often involves both direct communication with members and working behind the scenes to enhance services, processes, and member engagement. By prioritizing member needs, they help organizations retain and attract members while fostering a positive community.

How does a member experience professional typically collaborate with other departments to enhance member satisfaction?

Member Experience Professionals often work closely with teams such as customer support, product development, and marketing to ensure members receive consistent, high-quality service. They may regularly participate in cross-functional meetings to relay member feedback, propose improvements, and help implement new initiatives. By acting as a bridge between members and various internal teams, they play a key role in identifying challenges, streamlining processes, and ensuring that member concerns are addressed promptly and effectively.

What are the key skills and qualifications needed to thrive as a member experience professional, and why are they important?

To thrive as a Member Experience Professional, you need strong customer service skills, problem-solving abilities, and a background in client relations, often supported by a degree in business, communications, or a related field. Familiarity with CRM systems, support ticket platforms, and data analytics tools is typically required. Outstanding interpersonal skills, empathy, and effective communication set top performers apart in this role. These skills and qualifications ensure high member satisfaction, foster loyalty, and drive positive engagement in service-oriented organizations.

What is the difference between Member Experience Professional vs Customer Service Representative?

AspectMember Experience ProfessionalCustomer Service Representative
CredentialsRelevant certifications in member engagement or customer experienceBasic customer service training or certifications
Work EnvironmentTypically in membership organizations, healthcare, or financial servicesRetail, call centers, or service-focused industries
Employer & IndustryMembership-based organizations, healthcare providers, financial institutionsRetail stores, telecom companies, service centers
Primary FocusEnhancing member engagement, loyalty, and overall experienceHandling customer inquiries, resolving issues, providing information

The Member Experience Professional focuses on building long-term relationships and improving member satisfaction within membership or service organizations. In contrast, Customer Service Representatives primarily address immediate customer needs and resolve issues. While both roles require strong communication skills, the Member Experience Professional emphasizes strategic engagement and retention, whereas the Customer Service Representative concentrates on transactional support.

What are the most commonly searched types of Member Experience jobs in Indiana?

The most popular types of Member Experience jobs in Indiana are:

What are popular job titles related to Member Experience Professional jobs in Indiana?

For Member Experience Professional jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Experience Professional jobs in Indiana look for?

The top searched job categories for Member Experience Professional jobs in Indiana are:

Member Experience Professional jobs near you
Infographic showing various Member Experience Professional job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Member Service Representative

IU Credit Union

Bloomington, IN • On-site

Full-time

Re-posted 14 days ago

Job description

Member Service Representative

Member Service Representatives (MSRs) are the friendly faces of IU Credit Union within the communities we serve. They build relationships by delivering an outstanding member experience, handling transactions accurately, and identifying needs to connect members with the right solutions. This role thrives on creating positive, in-person interactions where every conversation is an opportunity to make a difference.

A Typical Day

  • Greeting members by name and creating a welcoming experience
  • Processing financial transactions such as deposits, withdrawals, loan payments, and check cashing while maintaining an accurate cash drawer
  • Answering member questions and providing information on accounts, services, and products
  • Researching and resolving account issues with professionalism, empathy, and patience
  • Actively listen to identify member needs and recommending products or services that provide meaningful value  
  • Remaining vigilant for fraudulent activity on accounts

Keys to Success 

  • Delivering accurate and timely service in every transaction
  • Building trust with members through positive and caring communication
  • Staying organized and detail-oriented in a fast-paced environment
  • Maintaining professional knowledge and skill set to confidently support members

Requirements

  • One or more years of customer service experience
  • High school diploma or equivalent
  • Working directly with members in a face-to-face environment
  • Availability to work onsite Monday to Thursday 8:45am – 5:15pm, Friday 8:45am - 5:45pm, and every other Saturday 8:45am - 1:15pm
  • Ability to learn and adapt to new information and technology platforms

Who We Are

At IU Credit Union, we find meaning in our work as we witness the positive impact our efforts have on our members’ lives. Our caring culture transcends the organization and is an inherent aspect of how we operate. We have genuine concern for our members and for one another, fostering a sense of belonging and support. Through various community outreach programs, volunteering initiatives, and partnerships with local organizations, our Credit Union team participates in building a stronger community that extends our impact beyond financial transactions.

We are honored to be named one of the Best Places to Work in Indiana. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. A career at IU Credit Union can provide many different paths for you to learn, grow, and make a difference.

Employment Type: FULL_TIME

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