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Senior Member Service Representative Jobs in Indiana

Planet Fitness

Member Service Representative

IN · On-site

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and ...

Planet Fitness

Member Service Representative

IN · On-site

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and ...

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Senior Member Service Representative information

See Indiana salary details

$11

$21

$33

How much do senior member service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior member service representative in Indiana is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.23 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

Is senior member service representative an entry level job?

A Senior Member Service Representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer inquiries and may require some specialized training or certifications.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are the most commonly searched types of Member Service Representative jobs in Indiana?

The most popular types of Member Service Representative jobs in Indiana are:

What are popular job titles related to Senior Member Service Representative jobs in Indiana?

For Senior Member Service Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Indiana look for?

The top searched job categories for Senior Member Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Senior Member Service Representative jobs?

Cities in Indiana with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,670 per year, or $22 per hour.

Member Service Representative

Crunch Fitness

New Albany, IN

Part-time

Re-posted 5 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Member Service Representative
Summary
Title: Member Service Representative ID: MSR 20474 Job Source: Crunch Fitness Location: New Albany Job Category: Member Service Representative
More about this job >
Description

Job description:

Here we grow again! We are looking for an amazing front desk agent to join our team with game changing career opportunities!

Crunch Fitness is the fastest growing fitness company in the industry. We are expanding at an unprecedented pace across the globe. Currently we're looking for passionate team members to help power the growth of our Michigan market. Our growth is your opportunity to learn and grow with us.

If you're passionate about changing people's lives, dedicated, and love to have fun we'd love to connect with you. We are a growth mindset company that invests equally in our people and our product.

Job Responsibilities

 

  • Create a positive and inclusive environment for members checking in or seeking service at the front desk.

  • Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.

  • Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership

  • Be knowledgeable of membership services and gym equipment to effectively inform members and answer any questions.

  • Continuously sell membership services as part of their regular sales presentation

  • Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).

  • Conduct daily facility walk around to ensure the cleanliness of the facility

Job Type: Part-time

Benefits:

Employee discount

Shift: 4 hour shift
          8 hour shift

Evening shift

Morning shift

Work Location: In person
Website: www.primetimefitness.org

Apply Now
 
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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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