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Senior Member Service Representative Jobs in Indiana

SIHO Insurance Services, Inc.

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Medicare Advantage Member Service Representative

Columbus, IN · On-site

Medicare Advantage Member Services Representative (Columbus location) Reports To: Manager, MyTruAdvantage Customer Service Location Requirement: This position is based in Columbus, IN and is not ...

SIHO Insurance Services, Inc.

Be Seen First

Medicare Advantage Member Service Representative

Columbus, IN · On-site

Medicare Advantage Member Services Representative (Columbus location) Reports To: Manager, MyTruAdvantage Customer Service Location Requirement: This position is based in Columbus, IN and is not ...

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Senior Member Service Representative information

See Indiana salary details

$11

$21

$33

How much do senior member service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior member service representative in Indiana is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.23 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

Is senior member service representative an entry level job?

A Senior Member Service Representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer inquiries and may require some specialized training or certifications.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are the most commonly searched types of Member Service Representative jobs in Indiana?

The most popular types of Member Service Representative jobs in Indiana are:

What are popular job titles related to Senior Member Service Representative jobs in Indiana?

For Senior Member Service Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Indiana look for?

The top searched job categories for Senior Member Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Senior Member Service Representative jobs?

Cities in Indiana with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,670 per year, or $22 per hour.

Medicare Advantage Member Service Representative

SIHO HOLDING INC

Columbus, IN • On-site

Other

Posted 6 days ago

Job description

Job Title: Medicare Advantage Member Services Representative
Reports To: Manager, MytruAdvantage Customer Service
Our Vision
SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality people, innovative products and outstanding services.
Location Requirement: This position is based in Columbus, IN and is not eligible for remote work or relocation. Candidates must reside in or be willing to commute to Columbus.
MTA Member Services
SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this position is to respond to member's and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position.
Brief Description of Duties:
  • Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
  • Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
  • Record details of inquiries, comments, complaints, and transactions.
  • Escalate unresolved and pending customer grievances.
  • Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
  • Strive for first call resolution while demonstrating SIHO's dedication to proactively work to resolve members questions and concerns.
  • Work with partners in other departments, or to Doctors' offices to help resolve a customer concern.
  • Support your teammates as business needs require to ensure we are meeting the needs of our customers.
  • Performs other relevant duties deemed necessary to achieve department and company-wide goals.

Traits we are looking for:
  • Trustworthy Empathic Proactive
  • Compassionate Good Listener Problem Solver
  • Communicator Patient Personable & Collaborative

Schedule & Work Environment:
  • Full-time position with hybrid work arrangement (3 days in office, 2 days remote)
  • Annual schedule divided into two seasons:

Peak Season (October 1 - March 31)
  • Team coverage required 7 days/week, 8am-9pm
  • Available shifts: 8am-5pm, 9am-6pm, 12pm-9pm (remote), and 10am-7pm as needed
  • Weekend requirement: Minimum 2 weekends per month (remote shifts 12pm-9pm or 10am-7pm)
  • Schedules provided one month in advance with consideration for employee preferences

Off-Peak Season (April 1 - September 30)
  • Monday-Friday coverage between 8am-9pm
  • Available shifts: 8am-5pm, 9am-6pm, or 12pm-9pm (remote)
  • Must work one late shift per week (either 9am-6pm or 12pm-9pm)

Minimum Skills Requirement:
  • Possess a passion for customer service
  • Excellent communications (oral and written) and strong listening skills
  • General knowledge and understanding of health insurance
  • Knowledge of Medicare Advantage is preferred, but not required
  • This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
  • Ability to maintain attendance to support required quality and quantity of work
  • Professional appearance and presence
  • Commitment to support and maintain confidentiality in conformance to HIPAA guidelines

Required Education:
  • High School Diploma and 2 years of Customer service experience
  • Working experience of Microsoft Office or other comparable software

Note: This position supports Medicare Advantage/MyTruAdvantage products, requiring weekend availability during peak season to ensure continuous member support.
*All positions are subject to change based on the needs of the business

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