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Senior Member Service Representative Jobs in Decatur, IN

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Senior Member Service Representative information

See Decatur, IN salary details

$11

$22

$33

How much do senior member service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior member service representative in Decatur, IN is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

Is senior member service representative an entry level job?

A Senior Member Service Representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer inquiries and may require some specialized training or certifications.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What job categories do people searching Senior Member Service Representative jobs in Decatur, IN look for?

The top searched job categories for Senior Member Service Representative jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Senior Member Service Representative jobs?

Cities near Decatur, IN with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Decatur, IN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,306 per year, or $22.3 per hour.

Member Service Representative

Beacon Credit Union

New Haven, IN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Member Service Representative

Provide excellent member service while assisting members with their financial transactions, including cashing checks, accepting deposits, transferring funds, receiving loan payments, and providing member account information.

Major Duties and Responsibilities:

  • Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA or HSA contributions. Processes Visa payments and cash advances. Sells money orders and cashier's checks to members. Balances cash drawer and daily transactions. Scans checks and teller work daily. May perform vault responsibilities and approve transactions for less experienced MSRs.
  • May open, close and maintain consumer checking and savings accounts, CDs, IRA's and HSA's.
  • Responds to members basic questions concerning their accounts. Refers issues that are beyond their knowledge or authority to the appropriate staff member.
  • Welcomes members and provides routine information concerning products and services. Identifies cross-sell opportunities and cross-sells services to members. Directs members to appropriate department for specific information and service.
  • Updates basic member account information on core system and performs file maintenance.
  • Performs other duties as assigned.

Position Qualifications:

  • One to twelve months prior cashing handling and customer service experience preferred
  • High School Diploma or HSE
  • Excellent cash handling and member service skills (outgoing!)
  • Extremely detail oriented
  • Basic knowledge of personal computer operations and related software programs
  • Ability to work as a team member
  • Ability to cross-sell Beacon products and services according to member needs

Standard position hours are Monday through Friday 8-5, and Saturday 9-12 (1 Saturday off per month). When working Saturday morning, this employee will standardly have a 1/2 day off during the same calendar week. Hours may vary based on member center coverage needs.

Available Benefits Include:

  • Health, dental and vision insurance
  • Paid time off
  • 401(k) match
  • Incentive/bonus program
  • Tuition reimbursement
  • and more!

Why Beacon?

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.

Apply