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How much do senior member service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior member service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.
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Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Senior Member Service Representative

People Driven Credit Union

Southfield, MI • On-site

$17.75 - $24.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Are you People Driven? Do you love to provide excellent service, have high attention to detail and the ability to multitask? We are seeking an experienced Senior Member Service Representative to join our team! As a Senior Member Service Representative (Sr. MSR) at People Driven Credit Union, every day is an opportunity to make a meaningful difference in our members' financial lives. You'll provide friendly, professional service while helping members with everything from everyday transactions to more complex account needs.
About People Driven Credit Union:
At People Driven Credit Union, we build strong relationships with our members and community with the goal to strengthen the financial well-being of those we serve. Our members have been at the core of who we are for over 90 years. People Driven believes in mutual success built on cultivation of long-term team member, member and vendor relationships. Embrace a culture that celebrates member-centricity and excellence, providing you with the motivation to excel every day!
Why join People Driven Credit Union?
  • Employer paid medical, dental and vision for you and a low cost to add family members!
  • Additional benefits including an employer sponsored 40lK program, vacation and personal time off!
  • Federal holidays off with pay!
  • A wellness program including fitness and wellbeing program reimbursements!
  • To learn more about PDCU go to our website at https://www.peopledrivencu.org
A Day in the Life:
You'll start the day by welcoming members and ensuring they receive prompt, accurate service. Whether you're working as a Teller or a Member Service Representative, you'll create a positive experience and identify opportunities to connect members with products and services that can better meet their needs.
Throughout the day, you'll:
  • Process deposits, withdrawals, transfers, payments, statement research, signature verification, and other share and certificate account transactions.
  • Open new share, certificate, and IRA accounts in accordance with current policies and procedures.
  • Assist members with checking services, including NSF issues, draft orders, copy requests, account status verification, funds availability, certified checks, and stop payments.
  • Respond to member questions ranging from basic to complex, including inquiries about insurance, interest rates, service charges, and account histories.
  • Protect member privacy and ensure all transactions and conversations comply with applicable disclosures, regulations, and consumer privacy policies.
  • Actively identify and refer members to appropriate credit union products, services, or departments based on their needs.
  • Step in as Backup Head Teller when needed, supporting smooth daily branch operations.
More Than a Transaction
Being a Sr. MSR means being a trusted resource for our members. You'll combine strong transaction skills, attention to detail, regulatory awareness, and genuine member service to help People Driven Credit Union deliver a people-first experience-one member interaction at a time.
If you're ready to be a knowledgeable, dependable member advocate and a key part of the branch team, we'd love to have you join us as a Senior Member Service Representative. Apply today!
Requirements
Education:
  • High School graduate or equivalent, some college preferred.
  • Must pass the Sr. Member Service Representative Assessment.

Experience:
  • Previous experience as Member Service Representative and Teller is required.
  • Excellent knowledge of credit union products and services.

**Must be able to pass a backgroud/credit check and drug screen.

Apply