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Senior Member Service Representative Jobs (NOW HIRING)

Honda

Senior Member Service Representative

Marysville, OH · On-site

$17.75 - $24.25/hr

Job Purpose The Senior Member Service Representative is responsible for understanding/performing/troubleshooting a broad variety of Member services such as transactions, opening and closing accounts ...

Patelco Credit Union

Sr Member Service Rep

Hayward, CA · On-site

$29/hr

Overview As a Teller (Senior Member Service Representative) in our branches, you will have the chance to make a difference in the lives of every member you serve. You will be responsible for ...

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How much do senior member service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for senior member service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by Senior Member Service Representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What are Senior Member Service Representatives?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a Senior Member Service Representative, and why are they important?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.
More about Senior Member Service Representative jobs
What cities are hiring for Senior Member Service Representative jobs? Cities with the most Senior Member Service Representative job openings:
What are the most commonly searched types of Member Service Representative jobs? The most popular types of Member Service Representative jobs are:
What states have the most Senior Member Service Representative jobs? States with the most job openings for Senior Member Service Representative jobs include:
What job categories do people searching Senior Member Service Representative jobs look for? The top searched job categories for Senior Member Service Representative jobs are:
Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Senior Member Service Representative-Ypsilanti

Senior Member Service Representative-Ypsilanti

People Driven Credit Union

Ypsilanti, MI • On-site

$19.87 - $23.38/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Job Type
Full-time
Description
Are you People Driven? Do you want to be a part of a vibrant, member-centric organization that values problem solving and forward thinking ideas? If so, join People Driven Credit Union as a Full Time Senior Member Service Representative in our Ypsilanti, MI branch! You'll engage directly with our valued members, offering friendly support and solutions that make a real difference.
This onsite position provides a competitive pay starting at $19.87 per hour, with offers going up depending on relevant experience.
As a team member you'll enjoy benefits such as employer paid Medical, Dental, and Vision for you, with a low cost share to add family members. PDCU also offers a generous 401(k) program, Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts. Take the next step in your career and be a part of a passionate team dedicated to enhancing member experiences!
Your day to day as a Senior Member Service Representative
As a Senior Member Service Representative at People Driven Credit Union you will be the friendly face that greets our valued members, setting the tone for exceptional service. Your role will encompass a variety of responsibilities, including handling teller transactions with precision and efficiency, as well as opening and closing accounts and cross selling credit union products and services to meet our members' needs. You will have the opportunity to make meaningful connections by identifying and referring products and loan options that align with their financial goals. Your expertise will not only help members navigate their banking experience but also empower them to make informed decisions regarding their finances, all while fostering a welcoming environment where they feel valued and respected.
What matters most
To excel in this role, a combination of interpersonal and technical skills is essential. A minimum of one year of previous branch banking experience is required, providing you with the foundational knowledge of financial services. Strong communication skills are vital, as you will be interacting with a diverse member base, addressing their inquiries, and providing tailored solutions. Attention to detail is crucial when handling teller transactions and managing account openings and closings. Proficiency with banking software and tools is necessary to ensure efficiency and accuracy in all transactions.
Join us!
If you think this job aligns with your requirements, then submitting an application is simple. Good luck!
Requirements
Education:
  • High School graduate or equivalent, some college preferred.
  • Must pass the Sr. Member Service Representative Assessment.

Experience:
  • Previous experience as Member Service Representative and Teller is required.
  • Excellent knowledge of credit union products and services.

**Must pass background and drug screening.
Salary Description
$19.87 to $23.38 per hour

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