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Senior Member Service Representative Jobs (NOW HIRING)

NC SECU

Sr Member Services Representative

Leland, MI · On-site

Purpose The Senior Member Services Representative must possess broad knowledge of all branch ... Greet and assist members in a courteous, professional, and timely manner through all service ...

NC SECU

Sr Member Services Representative

Leland, MI · On-site

Purpose The Senior Member Services Representative must possess broad knowledge of all branch ... Greet and assist members in a courteous, professional, and timely manner through all service ...

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Senior Member Service Representative information

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$23

$35

How much do senior member service representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for senior member service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What job makes $10,000 a month without a degree?

Senior Member Service Representatives typically do not earn $10,000 a month without significant experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or entrepreneurship, which may require strong communication skills, industry knowledge, and sometimes certifications but not necessarily a degree. Most jobs with such high earnings rely on performance-based incentives or commissions rather than formal education alone.

How can I make 2000 a week working from home?

A Senior Member Service Representative can potentially earn $2,000 weekly by working full-time, providing high-quality customer service, and gaining experience or specialized skills. Increasing income may also involve taking on overtime, working for companies with higher pay scales, or developing expertise in niche areas such as financial services or technical support.

What are some common challenges faced by Senior Member Service Representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is a good career to start at age 55?

A Senior Member Service Representative role is suitable for individuals starting a career at age 55, as it often values customer service skills and experience over formal education. Many employers offer flexible schedules and on-the-job training, making it accessible for older job seekers. Prior experience in customer service or related fields can be advantageous when pursuing this position.

What are Senior Member Service Representatives?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a Senior Member Service Representative, and why are they important?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

Is it hard for a 62 year old to get a job?

Age should not prevent a senior member service representative from finding employment, as many employers value experience, communication skills, and customer service abilities. While some industries may have age-related biases, demonstrating relevant skills and a positive attitude can improve job prospects for older applicants.
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Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Southfield Senior Member Service Representative

Southfield Senior Member Service Representative

People Driven Credit Union

Southfield, MI

$19.87 - $23.38/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Description

Are you People Driven?  If so, join the People Driven Credit Union Team as a Full Time Senior Member Service Representative in our Headquarters branch! You will be at the forefront of enhancing member experiences, immersed in a member-focused environment that values problem-solving and empathy. This onsite role in Southfield, MI allows you to engage directly with members, cultivating meaningful relationships while honing your skills in the credit union industry. 


On top of our competitive pay rates,  you will receive great benefits such as employer paid Medical, Dental and Vision for you, with a low cost share to add dependents.  An Employer sponsored 401(k) program, Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts are also included.  Join us to create meaningful financial solutions and be part of a dynamic team that is truly people-driven.


Your day to day as a Senior Member Service Representative

As a Senior Member Service Representative at People Driven Credit Union, you will play a vital role in delivering exceptional service to our members. Your primary responsibilities include efficiently handling transactions as both a Teller and Member Service Representative, ensuring that each member is served promptly and professionally. You will assist members with inquiries ranging from basic account questions to complex issues related to insurance, interest rates, and service charges, all while adhering to disclosure requirements and consumer privacy policies.

Additionally, you will open new share, certificate, and IRA accounts, and perform various account functions such as transfers, deposits, and withdrawals. Your proactive approach will also involve cross-selling credit union services, helping to meet the diverse needs of our community while fostering long-term member relationships.


Would you be a great Senior Member Service Representative?

To excel in this position, a blend of essential skills and experience is crucial. Previous experience in Member Service and Teller roles is required, as it equips you with the knowledge needed to navigate member interactions with confidence. Strong interpersonal skills are necessary to effectively communicate and empathize with members, handling inquiries with professionalism and care. You must be detail-oriented to ensure all transactions are conducted accurately and in compliance with regulations.


Ready to join our team?

If this sounds like the right position for you, go ahead and apply. Good luck!

Requirements

Requirements:

Previous Member Service and Teller experience is required.  

Must be able to pass background and drug screening. 

Apply