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Senior Member Service Representative Jobs (NOW HIRING)

Honda

Senior Member Service Representative

Marysville, OH

$17.75 - $24.25/hr

Job Purpose The Senior Member Service Representative is responsible for understanding/performing/troubleshooting a broad variety of Member services such as transactions, opening and closing accounts ...

Patelco Credit Union

Sr Member Service Rep

Hayward, CA · On-site

$29/hr

Overview As a Teller (Senior Member Service Representative) in our branches, you will have the chance to make a difference in the lives of every member you serve. You will be responsible for ...

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$35

How much do senior member service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for senior member service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by Senior Member Service Representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What are Senior Member Service Representatives?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a Senior Member Service Representative, and why are they important?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.
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What cities are hiring for Senior Member Service Representative jobs? Cities with the most Senior Member Service Representative job openings:
What are the most commonly searched types of Member Service Representative jobs? The most popular types of Member Service Representative jobs are:
What states have the most Senior Member Service Representative jobs? States with the most job openings for Senior Member Service Representative jobs include:
What job categories do people searching Senior Member Service Representative jobs look for? The top searched job categories for Senior Member Service Representative jobs are:
Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Senior Member Service Representative Float

Senior Member Service Representative Float

People Driven Credit Union

Warren, MI • On-site

$22.37 - $25.88/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description

Senior Member Service Representative-Float

Job Type

Full-time

Warren, MI  Romeo, MI


Are you People Driven?  Join People Driven Credit Union as a Full-Time Float Senior Member Service Representative where you'll provide exceptional member service in a vibrant, member-focused environment. This position will report to our Warren branch, and float to our Romeo branch when needed.  This role offers you the chance to make a meaningful impact by assisting members with their financial needs, creating positive experiences and fostering long-lasting relationships. You will work onsite, collaborating with an energetic team that values excellence and integrity. Compensation for this position starts at $22.37 per hour, but offers may go up depending on relevant experience and skills.

As a team member you'll enjoy benefits such as employer paid Medical, Dental, and Vision, a generous 401(k) program, Life Insurance, Flexible Spending Account, and Paid Time Off. Elevate your career and bring your friendly, positive attitude to a place where you can genuinely make a difference!


What would you do as a Senior Member Service Representative

As a Full-Time Senior Member Service Representative at People Driven Credit Union, you will play a pivotal role in delivering exceptional service to our members. Your responsibilities include promptly and professionally addressing member inquiries, whether they are basic or complex, related to insurance, interest rates, service charges, and account histories-all while adhering to disclosure requirements and consumer privacy policies. You will facilitate various transactions, including opening new share, certificate, and IRA accounts, as well as conducting transfers, deposits, payments, withdrawals, and statement research. Additionally, your keen ability to actively cross-sell our credit union services will contribute to our members' financial well-being and enhance their overall experience. By ensuring accurate and thorough service, you will help our members navigate their financial journeys with confidence.

Essential Duties and Responsibilities - Other duties may be assigned.

  • Effectively handle all Member Service Representative and Teller duties and responsibilities as required; may also serve as a greeter.
  • Serves as Backup Head Teller, as needed.
  • Assist members with inquiries from basic to complex issues regarding insurance, interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Open new share, certificate, and IRA accounts in accord with current policies, perform transactions and other functions relating to all share and certificate accounts, including transfers, deposits, payments, withdrawals, statement research, signature verification, and bonds.
  • Process checking services: NSF problems, draft orders, copy requests, verification of account status, funds availability, certified & stop payments.
Requirements for this position

To excel as a Senior Member Service Representative, you must possess a strong foundation in customer service, with prior experience as a teller or in member services. A thorough knowledge of credit union products and services is essential, enabling you to effectively assist members with their inquiries and provide tailored solutions. Attention to detail is critical, as you will conduct transactions and manage account-related tasks with accuracy.

Additionally, strong communication skills and an empathetic approach will help you connect with members and understand their financial needs. Familiarity with relevant software and tools will streamline your workflow, allowing you to provide prompt, professional service. With these skills, you will be well-equipped to make a positive impact in our member-centric culture.


Your next step

If you think this job is a fit for what you are looking for, great! We're excited to meet you!



Requirements

Education: 

  • High School graduate or equivalent, some college preferred. 
  • Must pass the Sr. Member Service Representative Assessment. 

Experience: 

  • Previous experience as Member Service Representative and Teller is required. Excellent knowledge of credit union products and services.


Apply