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Senior Member Service Representative Jobs in Virginia

Addison Group

Member Service Representative

Reston, VA · On-site

$22/hr

Member Service Representative (MSR) Industry: Banking, Credit Union, Financial Services, Retail Location (city, state): Reston, VA Assignment Type: Contract | Onsite Pay: $22.00/hour Work Schedule:

Towne Bank

Member Service Representative

Windsor, VA · On-site

$41K - $49K/yr

Proven ability to provide excellent member service in person, on the phone, and by email * Ability ... The physical demands described here are representative of those that must be met by an employee to ...

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All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Virginia

Senior Member Service Representative information

See Virginia salary details

$12

$22

$34

How much do senior member service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior member service representative in Virginia is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.24 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are the most commonly searched types of Member Service Representative jobs in Virginia?

The most popular types of Member Service Representative jobs in Virginia are:

What are popular job titles related to Senior Member Service Representative jobs in Virginia?

For Senior Member Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Virginia look for?

The top searched job categories for Senior Member Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Senior Member Service Representative jobs?

Cities in Virginia with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,583 per year, or $22.9 per hour.

Member Service Representative

Addison Group

Reston, VA • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Job Title: Member Service Representative (MSR)

Industry: Banking, Credit Union, Financial Services, Retail

Location (city, state): Reston, VA

Assignment Type: Contract | Onsite

Pay: $22.00/hour

Work Schedule: Monday–Friday, approximately 8:30 AM–5:30 PM; 40 hours per week

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Company:

A member-focused financial institution providing a range of banking and lending services, including deposit accounts, credit cards, consumer loans, home and auto financing, and other financial solutions.


Job Description:

The Member Service Representative will provide day-to-day support to members by handling account needs, processing transactions, assisting with new accounts and loan requests, and recommending appropriate financial products and services. The ideal candidate is professional, detail-oriented, and comfortable working directly with customers in a branch environment.


Key Responsibilities:

  • Assist members with account questions, service requests, and routine financial transactions.
  • Process deposits, withdrawals, and other account-related activities with accuracy.
  • Set up new member accounts and assist with account updates and maintenance.
  • Support members through the loan application process by collecting information and documentation.
  • Address customer concerns and identify appropriate solutions in a timely and professional manner.
  • Explain financial products and services and identify opportunities that may benefit members.
  • Maintain compliance with internal procedures, regulations, and confidentiality requirements.
  • Deliver a welcoming and professional experience through in-person and other communication channels.

Qualifications:

  • 6–12 months of experience in customer service, banking, financial services, retail, or a related environment.
  • Teller, cash-handling, or transaction-processing experience is preferred.
  • High school diploma or equivalent required; college degree preferred.
  • Working knowledge of Microsoft Office and internet-based systems.
  • Comfortable navigating mobile applications, online banking tools, and digital platforms.
  • Strong verbal and written communication skills.
  • Professional demeanor with excellent attention to detail.
  • Ability to learn new processes and systems quickly.

Additional Details:

  • Candidates must live within a reasonable commuting distance of Washington, DC.
  • Occasional coverage at another area branch in Reston, VA may be requested.
  • Candidates must complete the required online assessment before proceeding with the application process.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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