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How much do member service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

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Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative

Remote

S3 Shared Service Solutions
Banking and Credit Intermediation • 201 - 500 employees
Learn more about S3 Shared Service Solutionsexternal

$19.23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Member Service Representative

The Member Service Representative will be part of our talented remote Contact Center team. The Member Service Representative will answer phone calls to assist with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, a team player, and member focused.

TOP JOB RESPONSIBILITIES:

  • Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
  • Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
  • Specializes in either digital, cards, or loans-related queue and processes related transactions.

Other responsibilities and opportunities:

  • Corresponds with other departments and management through email for additional requests or research.
  • Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

  • 6 months of experience in customer service is preferred.
  • Excellent written and verbal communication.
  • Thrives in a fast-paced customer service environment.
  • Must be highly organized and detail oriented.
  • Ability to work independently and prioritize work effectively.
  • Ability to navigate and utilize multiple platforms/computer software simultaneously.
  • Experience in a remote work environment with dual monitors is a plus.
  • Works well in a structured and procedure driven position.

PERKS AND BENEFITS:

  • Group medical, dental, and vision coverage insurance
  • Generous Paid Time Off
  • Up to 11 Paid Holidays Per Year
  • 401(k) With Employer Match and Discretionary Contribution
  • Employee Referral Program
  • Wellness Programs
  • Peer-to-Peer Recognition Program
  • Salary is $19.23/hour

Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

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