Card Fraud Analyst
State College, PA · On-site
Minimize fraud loss to members and PSECU; Member Objective: Minimize interruption of card services to members; Process Objective: Fast detection of fraud and consistent application of fraud ...
New
45 Psecu Member Service Representative Jobs Hiring Near You
Card Fraud Analyst
State College, PA · On-site
Minimize fraud loss to members and PSECU; Member Objective: Minimize interruption of card services to members; Process Objective: Fast detection of fraud and consistent application of fraud ...
New
Minimize fraud loss to members and PSECU; Member Objective: Minimize interruption of card services to members; Process Objective: Fast detection of fraud and consistent application of fraud ...
New
Minimize fraud loss to members and PSECU; Member Objective: Minimize interruption of card services to members; Process Objective: Fast detection of fraud and consistent application of fraud ...
New
Card Fraud Analyst
Indiana, PA · On-site
Minimize fraud loss to members and PSECU; Member Objective: Minimize interruption of card services to members; Process Objective: Fast detection of fraud and consistent application of fraud ...
New
Card Fraud Analyst
Indiana, PA · On-site
Minimize fraud loss to members and PSECU; Member Objective: Minimize interruption of card services to members; Process Objective: Fast detection of fraud and consistent application of fraud ...
New
Contact Center Agent
Indiana, PA · On-site
$18/hr
Member Service Handling: * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance and ...
Contact Center Agent
Indiana, PA · On-site
$18/hr
Member Service Handling: * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance and ...
Contact Center Agent
Harrisburg, PA · On-site
$18/hr
Member Service Handling : * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance ...
Contact Center Agent
Harrisburg, PA · On-site
$18/hr
Member Service Handling : * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance ...
Contact Center Agent
State College, PA · On-site
$18/hr
Member Service Handling : * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance ...
Contact Center Agent
State College, PA · On-site
$18/hr
Member Service Handling : * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance ...
Contact Center Agent
State College, PA · On-site
$18/hr
Member Service Handling : * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance ...
Contact Center Agent
State College, PA · On-site
$18/hr
Member Service Handling : * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance ...
Member Service Handling : * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance ...
Member Service Handling : * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance ...
Contact Center Agent
Harrisburg, PA · On-site
$18/hr
Member Service Handling: * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance and ...
Contact Center Agent
Harrisburg, PA · On-site
$18/hr
Member Service Handling: * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance and ...
Contact Center Agent
State College, PA · On-site
$18/hr
Member Service Handling: * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance and ...
Contact Center Agent
State College, PA · On-site
$18/hr
Member Service Handling: * Educating members on PSECU digital first model. * Cross-serving products and services to enhance the member experience. * Complete monetary and non-monetary maintenance and ...
CS Title Support/Loan Issuer
Harrisburg, PA · On-site
$18.50 - $24.75/hr
Upon satisfaction, agents in this position are responsible for releasing PSECU's interest in the ... Member Communication and Support: Explains credit union loan services, provides letters of no ...
CS Title Support/Loan Issuer
Harrisburg, PA · On-site
$18.50 - $24.75/hr
Upon satisfaction, agents in this position are responsible for releasing PSECU's interest in the ... Member Communication and Support: Explains credit union loan services, provides letters of no ...
CS Title Support/Loan Issuer
Harrisburg, PA · On-site
$18.50 - $24.75/hr
Upon satisfaction, agents in this position are responsible for releasing PSECU's interest in the ... Member Communication and Support: Explains credit union loan services, provides letters of no ...
CS Title Support/Loan Issuer
Harrisburg, PA · On-site
$18.50 - $24.75/hr
Upon satisfaction, agents in this position are responsible for releasing PSECU's interest in the ... Member Communication and Support: Explains credit union loan services, provides letters of no ...
CS Title Support/Loan Issuer
Harrisburg, PA · On-site
$18.50 - $24.75/hr
Upon satisfaction, agents in this position are responsible for releasing PSECU's interest in the ... Member Communication and Support: Explains credit union loan services, provides letters of no ...
CS Title Support/Loan Issuer
Harrisburg, PA · On-site
$18.50 - $24.75/hr
Upon satisfaction, agents in this position are responsible for releasing PSECU's interest in the ... Member Communication and Support: Explains credit union loan services, provides letters of no ...
... optimizing PSECU's digital banking platforms. This role partners with the Lead Digital Banking ... member experiences. Serving as the primary business representative for assigned digital products ...
... optimizing PSECU's digital banking platforms. This role partners with the Lead Digital Banking ... member experiences. Serving as the primary business representative for assigned digital products ...
... optimizing PSECU's digital banking platforms. This role partners with the Lead Digital Banking ... member experiences. Serving as the primary business representative for assigned digital products ...
... optimizing PSECU's digital banking platforms. This role partners with the Lead Digital Banking ... member experiences. Serving as the primary business representative for assigned digital products ...
Team member will be involved in facilitating the selection of suppliers that support our ... services. * Analyze spend data to identify opportunities to optimize spend for assigned categories.
Team member will be involved in facilitating the selection of suppliers that support our ... services. * Analyze spend data to identify opportunities to optimize spend for assigned categories.
Team member will be involved in facilitating the selection of suppliers that support our ... services. * Analyze spend data to identify opportunities to optimize spend for assigned categories.
Team member will be involved in facilitating the selection of suppliers that support our ... services. * Analyze spend data to identify opportunities to optimize spend for assigned categories.
Member Interaction And Service Advisor Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain ...
Member Interaction And Service Advisor Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain ...
Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan ...
Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan ...
Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan ...
Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan ...
PSECU Jobs Information
Do workers at PSECU get paid breaks?
Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do workers at PSECU worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
How easy is it to get time off at PSECU?
Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do PSECU managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do jobs at PSECU spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
How easy is it to take sick days at PSECU?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people at PSECU feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
40% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people at PSECU get to take their breaks without interruption?
Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people at PSECU recommend working with their team?
Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people get enough training when they start at PSECU?
Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people get support to advance at PSECU?
Most people aren’t given support to advance their career here.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do people think PSECU’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
Do workers feel well informed about how PSECU is doing?
Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.
What other companies are hiring for Member Service Representative jobs?
What are the most popular jobs at Psecu?
What are the most popular categories at Psecu?
PSECU rating
6.7
Based on 5 frontline employees who took The Breakroom Quiz
Job description
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
Card Fraud analysts in the Plastic Card Fraud Unit are cross trained to utilize fraud systems and databases for the detection and prevention of ATM and Visa card fraud. Fraud alerts and suspicious transaction activity are reviewed and investigated daily. Investigation of account activity requires accurate compilation and documentation of facts as information is exchanged between members, retail merchants, and other internal and external parties. Fraud Analysts will work to achieve four primary business unit objectives: Financial Objective: Minimize fraud loss to members and PSECU; Member Objective: Minimize interruption of card services to members; Process Objective: Fast detection of fraud and consistent application of fraud procedures; Learning and Growth Objective: Maintain the education requirements of the business unit to improve fraud recognition skills, contribute to the improvement of fraud prevention strategies, and to educate members about fraud detection tools available through PSECU's self-service channels.Schedule: Monday - Friday 9:00am - 5:00pm. Required one day a week onsite.
In this position, you will
- Fraud Monitoring: Reviews fraud alerts and reports generated by computer software (neural networks) and proprietary databases designed to detect fraud. Evaluates account activity to validate fraud and implements decisions, to include but not limited to, restriction of card services, application of fund holds, and suspension of account access to minimize interruption of service and fraud loss to members and PSECU. Investigates member transaction disputes originating from lost and stolen cards or fraudulent activity. Documents the history of events within the account activity to establish a timeline around when fraud is occurring.
- Performance Improvements and Training: Communicates backlogs in workflow, changes in fraud patterns, and/or processing inefficiencies to management, and recommends modification of fraud prevention strategies/policies/procedures. Continued education to keep up to date with new fraud trends in the cards industry. Assist in the testing of reports that provide the measurement of workflow. Provide assistance in cross training peers within the scope of the role.
- Compliance, Regulations, Bylaws: Maintains required knowledge of PSECU bylaws, policies, and internal practices as they relate to the role. Must have Regulation E, Regulation Z, and Visa/Debit Network operation rules knowledge as they relate to card fraud and cardholder dispute.
- Relationship Management: Communicates verbally and in writing with members, merchants, and other third parties to validate authenticity of check deposits, availability of funds, transaction activity, or to obtain relevant evidentiary matter for submission to the appropriate authorities. Communicates with merchants regarding known fraud and negotiates the cancellation of pending sales, gift cards, or shipment of merchandise. Communicates verbally and in writing with internal business units to effectively meet member needs.
- Back-Office Support: Reviews daily reports and email inboxes. Process incoming mail to the unit. Provides backup support for other skills within the dispute's units.
- Other duties as assigned.
Qualifications:
High School (Required)Any equivalent combination of experience and education.| Required
About PSECU
Sourced by ZipRecruiter
Industry
Commercial banking
Company size
10,000+ Employees
Headquarters location
Harrisburg, PA, US
Year founded
1934