Work may require interfacing with other PSECU management, outside specialists, vendors, and other ... Working as part of project teams for process improvement. * Relationship Building: Working with ...
18 Psecu Project Manager Jobs Hiring Near You
Work may require interfacing with other PSECU management, outside specialists, vendors, and other ... Working as part of project teams for process improvement. * Relationship Building: Working with ...
Work may require interfacing with other PSECU management, outside specialists, vendors, and other ... Working as part of project teams for process improvement. * Relationship Building: Working with ...
Work may require interfacing with other PSECU management, outside specialists, vendors, and other ... Working as part of project teams for process improvement. * Relationship Building: Working with ...
Work may require interfacing with other PSECU management, outside specialists, vendors, and other ... Working as part of project teams for process improvement. * Relationship Building: Working with ...
Work may require interfacing with other PSECU management, outside specialists, vendors, and other ... Working as part of project teams for process improvement. * Relationship Building: Working with ...
Balance Sheet Strategist I
$119K - $155K/yr
This role contributes to strategic finance initiatives by assisting with ad hoc research projects ... Financial Risk Management : Monitor PSECU's aggregate financial risk to include interest rate risk ...
Balance Sheet Strategist I
$119K - $155K/yr
This role contributes to strategic finance initiatives by assisting with ad hoc research projects ... Financial Risk Management : Monitor PSECU's aggregate financial risk to include interest rate risk ...
Work may require interfacing with other PSECU management, outside specialists, vendors, and other ... Working as part of project teams for process improvement. * Relationship Building: Working with ...
Work may require interfacing with other PSECU management, outside specialists, vendors, and other ... Working as part of project teams for process improvement. * Relationship Building: Working with ...
Balance Sheet Strategist I
Harrisburg, PA · On-site
$119K - $155K/yr
This role contributes to strategic finance initiatives by assisting with ad hoc research projects ... Financial Risk Management : Monitor PSECU's aggregate financial risk to include interest rate risk ...
Balance Sheet Strategist I
Harrisburg, PA · On-site
$119K - $155K/yr
This role contributes to strategic finance initiatives by assisting with ad hoc research projects ... Financial Risk Management : Monitor PSECU's aggregate financial risk to include interest rate risk ...
Business Process Improvement Analyst
Harrisburg, PA · On-site
$60K - $80K/yr
... PSECU's strategic priorities and regulatory expectations. The BPI Analyst serves as a critical ... Project Management Professional - PMP
Business Process Improvement Analyst
Harrisburg, PA · On-site
$60K - $80K/yr
... PSECU's strategic priorities and regulatory expectations. The BPI Analyst serves as a critical ... Project Management Professional - PMP
Business Process Improvement Analyst
Harrisburg, PA · On-site
$60K - $80K/yr
... PSECU's strategic priorities and regulatory expectations. The BPI Analyst serves as a critical ... Project Management Professional - PMP
Business Process Improvement Analyst
Harrisburg, PA · On-site
$60K - $80K/yr
... PSECU's strategic priorities and regulatory expectations. The BPI Analyst serves as a critical ... Project Management Professional - PMP
VP, Head of Technology
Harrisburg, PA · On-site
Highly successfulinformation technology, information security, project management, andoperational business units. And 15 years' experience in either of the following: * Development,implementationand ...
VP, Head of Technology
Harrisburg, PA · On-site
Highly successfulinformation technology, information security, project management, andoperational business units. And 15 years' experience in either of the following: * Development,implementationand ...
... project management skills.| Not Required Proven track record of leading digital transformation initiatives| Not Required Strong understanding of UX principles, digital security, and regulatory ...
... project management skills.| Not Required Proven track record of leading digital transformation initiatives| Not Required Strong understanding of UX principles, digital security, and regulatory ...
VP, Head of Technology
Harrisburg, PA · On-site
Highly successful information technology, information security, project management, and operational business units. And 15 years' experience in either of the following: * Development, implementation ...
VP, Head of Technology
Harrisburg, PA · On-site
Highly successful information technology, information security, project management, and operational business units. And 15 years' experience in either of the following: * Development, implementation ...
... project management skills. | Not RequiredProven track record of leading digital transformation initiatives | Not RequiredStrong understanding of UX principles, digital security, and regulatory ...
... project management skills. | Not RequiredProven track record of leading digital transformation initiatives | Not RequiredStrong understanding of UX principles, digital security, and regulatory ...
Credit Risk Analyst
Harrisburg, PA · On-site
Participates in projects impacting Credit Risk Management. Identifies and implements process improvements to enhance the efficiency of the Credit Risk Management unit. Collaborates with others to ...
Credit Risk Analyst
Harrisburg, PA · On-site
Participates in projects impacting Credit Risk Management. Identifies and implements process improvements to enhance the efficiency of the Credit Risk Management unit. Collaborates with others to ...
Network Administrator III
Harrisburg, PA · On-site
The position aids Network Architects in project implementation tasks as directed. The position is ... Applies advanced knowledge and experience to configure, manage, and troubleshooting complex network ...
Network Administrator III
Harrisburg, PA · On-site
The position aids Network Architects in project implementation tasks as directed. The position is ... Applies advanced knowledge and experience to configure, manage, and troubleshooting complex network ...
Network Administrator III
Harrisburg, PA · On-site
The position aids Network Architects in project implementation tasks as directed. The position is ... Applies advanced knowledge and experience to configure, manage, and troubleshooting complex network ...
Network Administrator III
Harrisburg, PA · On-site
The position aids Network Architects in project implementation tasks as directed. The position is ... Applies advanced knowledge and experience to configure, manage, and troubleshooting complex network ...
Credit Risk Analyst
Harrisburg, PA · On-site
Participates in projects impacting Credit Risk Management. Identifies and implements process improvements to enhance the efficiency of the Credit Risk Management unit. Collaborates with others to ...
Credit Risk Analyst
Harrisburg, PA · On-site
Participates in projects impacting Credit Risk Management. Identifies and implements process improvements to enhance the efficiency of the Credit Risk Management unit. Collaborates with others to ...
Senior Analytics Engineer
Harrisburg, PA · On-site +1
$103K - $141K/yr
Experience leading or contributing to data and cloud migration projects. * Exposure to Azure or hybrid cloud data environments. * Familiarity with metadata management tools and data catalogs.
Senior Analytics Engineer
Harrisburg, PA · On-site +1
$103K - $141K/yr
Experience leading or contributing to data and cloud migration projects. * Exposure to Azure or hybrid cloud data environments. * Familiarity with metadata management tools and data catalogs.
Senior Analytics Engineer
Harrisburg, PA · On-site
$103K - $141K/yr
Experience leading or contributing to data and cloud migration projects. * Exposure to Azure or hybrid cloud data environments. * Familiarity with metadata management tools and data catalogs.
Senior Analytics Engineer
Harrisburg, PA · On-site
$103K - $141K/yr
Experience leading or contributing to data and cloud migration projects. * Exposure to Azure or hybrid cloud data environments. * Familiarity with metadata management tools and data catalogs.
PSECU Jobs Information
What other companies are hiring for Project Manager jobs?
What are the most popular jobs at Psecu?
What are the most popular categories at Psecu?
Full-time
PTO
Posted 22 days ago
Job description
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The MXE Contact Center Operations Manager assure that the experience provided to the members of the Pennsylvania State Employees Credit Union, through direct contact services within the Contact Center, are performed effectively and at the highest level of efficiency consistent with established policy. Responsible for the direct oversight of a team of contact center agents. Work is performed with a high degree of independence, subject to the review of the Director, MXE Contact Center Operations and Lead Manager. Work may require interfacing with other PSECU management, outside specialists, vendors, and other financial institutions.
Schedule: Rotating: 8am-4pm, 9am-5pm, 10am-6pm Monday-Friday & Saturday 8am-4pm with 40% onsite or as needed. (ie: Hours can fluctuate depending on need and coverage. Some weeks might be 9-5 with one day 10-6 and off Saturday).
In this position, you will
Qualifications:
Bachelors (Required)
2-3 years customer service experience, 1-3 years leadership or supervisory experience, or any equivalent combination of experience and education. | Required2-3 years customer service experience | Required2-3 years leadership in the financial services industry 2-3 years leadership role within a contact center of comparable size and complexity Background in customer educational and sales-oriented environment Experience with system providers such as Corelation, Genesys, Glia, FDR/QuickAssist. | Not RequiredAny equivalent combination of experience and education. | Required
The MXE Contact Center Operations Manager assure that the experience provided to the members of the Pennsylvania State Employees Credit Union, through direct contact services within the Contact Center, are performed effectively and at the highest level of efficiency consistent with established policy. Responsible for the direct oversight of a team of contact center agents. Work is performed with a high degree of independence, subject to the review of the Director, MXE Contact Center Operations and Lead Manager. Work may require interfacing with other PSECU management, outside specialists, vendors, and other financial institutions.
Schedule: Rotating: 8am-4pm, 9am-5pm, 10am-6pm Monday-Friday & Saturday 8am-4pm with 40% onsite or as needed. (ie: Hours can fluctuate depending on need and coverage. Some weeks might be 9-5 with one day 10-6 and off Saturday).
In this position, you will
- Member Experience: Assuring that staff is providing the best possible interaction with members. Educating members on PSECU digital first model. Cross-serving products and services to enhance the member experience. De-escalating member issues
- Staff Supervision and workflow management: Monitoring daily call volumes and agent workload assuring deadlines are met. Assuring schedule adherence and KPI compliance. Managing agent requests and approving agent records such as time sheets and PTO requests.
- Documenting agent performance Assigning and delegating daily tasks. Undertaking corrective action.
- Development and Training: Coaching. Goal and expectation setting Ongoing training Conducting annual performance reviews. Providing quality assurance feedback
- Engagement: Developing and implementing engagement plans
- Performance and Process Improvement: Identifying opportunities for workflow improvements. Working as part of project teams for process improvement.
- Relationship Building: Working with fellow contact center operations and support managers. Working with peer managers from other business units
- Other duties as assigned.
Qualifications:
Bachelors (Required)
2-3 years customer service experience, 1-3 years leadership or supervisory experience, or any equivalent combination of experience and education. | Required2-3 years customer service experience | Required2-3 years leadership in the financial services industry 2-3 years leadership role within a contact center of comparable size and complexity Background in customer educational and sales-oriented environment Experience with system providers such as Corelation, Genesys, Glia, FDR/QuickAssist. | Not RequiredAny equivalent combination of experience and education. | Required
About PSECU
Sourced by ZipRecruiter
Industry
Commercial banking
Company size
10,000+ Employees
Headquarters location
Harrisburg, PA, US
Year founded
1934