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Member Service Representative Jobs in Rhode Island

COASTAL1 CREDIT UNION

Member Service Rep. I

Cumberland, RI · On-site

$20.50 - $22/hr

Our Member Service Representatives are responsible for creating and sustaining a welcoming environment with a desire to discover and support members' financial needs and goals. They assist members ...

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Member Service Representative information

See Rhode Island salary details

$8

$15

$23

How much do member service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for member service representative in Rhode Island is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $11.78 and $18.61 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the most commonly searched types of Member Service Representative jobs in Rhode Island?

The most popular types of Member Service Representative jobs in Rhode Island are:

What cities in Rhode Island are hiring for Member Service Representative jobs?

Cities in Rhode Island with the most Member Service Representative job openings:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,412 per year, or $15.6 per hour.

Member Service Representative I

Coastal1 Credit Union

Pawtucket, RI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Member Service Representative

We are looking for a Member Service Representative for our Main branch located in Pawtucket!

Our Member Service Representatives are responsible for creating and sustaining a welcoming environment with a desire to discover and support members' financial needs and goals. They assist members with everyday transactions, account opening, maintenance, and consumer lending needs, while delivering exceptional service. Proactively engage with members to uncover needs and enhance member relationships by educating members about products and services that allow them to bank smarter and meet their financial goals.

Education and Experience Requirements

  • High School Diploma or equivalent
  • Prior cash handling experience
  • Previous teller experience required

Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA.

We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve.

Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!

Job Purpose

Create and sustain a welcoming environment with a desire to discover and support members' financial needs and goals. Assist members with everyday transactions, account opening, and maintenance while delivering exceptional service. Proactively engage with members to uncover needs and enhance member relationships by educating members about products and services that allow them to bank smarter and meet their financial goals.

Duties and Responsibilities

  1. Provide excellent member service from start to finish with each member. Proactively engage with members while opening new accounts such as savings, checking, IRAs, CDs, Visa, and debit card products for both consumer and business members. Perform all member transactions discreetly and confidentially.
  2. Treat each member as an individual. Enhance member relationships by asking discovery questions with a genuine curiosity of helping members to achieve their goals. Provides solutions by educating members about products and services.
  3. Process all member transactions when needed and assist members with general account questions within the scope of their role. Know when to refer members to the appropriate team member for additional products and services such as loans, commercial products, and wealth management.
  4. Ensure cash drawer and branch is in proof at close of every business day and research errors as needed.
  5. Follows established processes and guidelines in daily activities ethically and with integrity.
  6. Prioritizes learning Coastal1 products and services and completes assigned training within the required timeframe.
  7. Perform other duties as required.

Equal Opportunity Employer

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