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Member Service Representative Jobs in Rhode Island

Domino's Pizza

Customer Service Rep

Westerly, RI · On-site

$16 - $22/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Copart, Inc.

Customer Service Representative

Exeter, RI · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

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All JobsMember Service Representative JobsMember Service Representative Jobs in Rhode Island

Member Service Representative information

See Rhode Island salary details

$8

$15

$23

How much do member service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for member service representative in Rhode Island is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $11.78 and $18.61 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the most commonly searched types of Member Service Representative jobs in Rhode Island?

The most popular types of Member Service Representative jobs in Rhode Island are:

What cities in Rhode Island are hiring for Member Service Representative jobs?

Cities in Rhode Island with the most Member Service Representative job openings:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,412 per year, or $15.6 per hour.

Member Service Advisor - Contact Center

Navigant Credit Union

Lincoln, RI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About

People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.

If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Your Role as a Member Service Advisor

As a Member Service Advisor, at Navigant Credit Union, you'll be at the forefront of delivering high quality service to our members. The role involves performing a variety of tasks, from processing transactions to helping members understand our products and services. Your efforts will contribute to our mission of providing outstanding member experiences. We're looking for someone to play an active role in the following areas:

  • Relationship Building:Develop meaningful relationships to understand members' financial picture and goals. Recommend and cross-sell products and services as needed.
  • Member Services:Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues. Resolve member inquiries and discrepancies with care and accuracy.
  • Sales and Referrals: Promote Credit Union products and services that meet the needs of NCU members. Refer individuals to wealth management as appropriate.
  • Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships.
  • Additional Duties:Assist with other member services and administrative tasks as assigned by the supervisor.

What We're Looking For

Education

  • High school diploma or GED required.

Qualifications

  • Experience:At least 2 years of experience in member service, operations, or call center.
  • Customer Service:Previous customer service experience and the ability to maintain confidentiality.
  • Communication:Excellent verbal, written, telephone and interpersonal communication skills.
  • Organizational Skills:Strong organizational, analytical, and problem-solving abilities. Ability to handle multiple projects and priorities effectively.
  • Tech Savvy:Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and online tools. Experience with banking software is a plus.

Preferred Skills

  • Banking experience: Knowledge of financial and/or banking products, services, policies, and procedures.
  • Sales Skills: Ability to recommend products and services based on member needs.
  • Language Skills: Bilingual in Spanish.

Why You'll Love Working at Navigant Credit Union

Joining Navigant Credit Union means becoming part of a team that genuinely cares about your career success and well-being. As a Member Service Advisor, you will make a direct impact on our members' financial journey and receive:

  • Competitive Salary + Incentives:Earn a competitive salary with performance-based incentives.
  • Comprehensive Benefits:Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc.
  • Career Growth:Ongoing training and professional development opportunities to grow your career.
  • Work-Life Balance:Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy.

Navigant Credit Union is an Equal Opportunity Employer.

We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.


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