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Member Service Representative Jobs (NOW HIRING)

Crunch Fitness

Member Service Representative

Monroe, LA · On-site

Member Service Representative Summary Title: Member Service Representative ID: MSR - 20338 Job Source: Crunch Fitness Location: Monroe Job Category: Member Service Representative More about this job ...

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Member Service Representative information

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How much do member service representative jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges Member Service Representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is a Member Service Representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What jobs pay 4000 a week without a degree?

Member Service Representatives typically do not earn $4,000 weekly without advanced experience or additional commissions. High-paying roles that can reach this level without a degree often include sales positions, real estate agents, or specialized trades like certain construction or technical roles, which may require certifications or licenses. These jobs often involve commission, bonuses, or overtime to achieve such earnings.

What are the key skills and qualifications needed to thrive as a Member Service Representative, and why are they important?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

How can I make 2000 a week working from home?

A Member Service Representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income may involve handling high call volumes, upselling, or working for companies that offer competitive pay and bonuses, often in a remote customer service environment.

Is CSR a stressful job in BPO?

A Member Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, customer complaints, and performance targets. The job requires strong communication skills, patience, and the ability to handle challenging interactions, which can contribute to workplace stress. However, stress levels vary depending on the company, workload, and individual resilience.

What is the meaning of member service representative?

A member service representative is a customer service professional who assists members of an organization, such as a credit union or healthcare plan, by answering questions, resolving issues, and providing information about services. They often work in call centers or office environments and need good communication and problem-solving skills.
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Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative

TFed - Taunton Federal Credit Union

Taunton, MA • On-site

Other

Medical, Dental, Life, Retirement

Re-posted 4 days ago

Job description

Member Service Representative

Taunton Federal Credit Union in Taunton, MA is looking to hire a full-time Member Service Representative to assist members with new and existing accounts, loans, and other services. As a Member Service Representative, you are the first impression a member has of the Credit Union. If you have great customer service skills, are interested in financial services, and love helping your community, this position is for you! We offer excellent benefits, including medical and dental insurance, 401(k), paid Federal holidays, life insurance, and tuition reimbursement opportunities! Read on for a detailed job summary and essential functions.

Job Summary:

Member service employee who is knowledgeable of Credit Union products and services and all policies and procedures. Performs all member service duties. Able to research and resolve member problems with minimal assistance. Cross sell Credit Union products and services; participate in regular promotions.

Essential Functions:

  • Cross sell Credit Union products and services
  • Continuously exceed expectations for service guidelines and sales goals.
  • Explain Credit Union products and services to new and existing members.
  • Open all types of accounts including savings, checking, Certificates of Deposit, and IRA's; process transactions on data processing system.
  • Interview applicants for Consumer Loan applications. Process loans on data processing system.
  • Respond to member complaints and problems; answer phones and conduct appropriate research to resolve member inquiries.
  • Assist with special projects as assigned.
  • Perform other duties and tasks as assigned by management.
  • Regular attendance required
  • Maintains knowledge of all applicable Federal and State laws and regulations including but not limited to: the Bank Secrecy Act, Truth in Savings, Truth In Lending, Privacy of Consumer Financial Information Act and the Equal Credit Opportunity and Fair Housing Acts. Consistently applies all related Credit Union policies and procedures.
  • Community Involvement – represent Credit Union community events annually.

Qualifications/Education/Experience/Personal Characteristics:

Position requires planning and organizational ability, excellent communication skills, attention to detail, and the ability to handle stressful situations and multiple priorities in a professional manner.

Requires learning and comprehension ability.

High energy level, good interpersonal skills and ability to work independently.

Good communication skills.

High School Diploma or equivalent experience

Minimum one year experience as Retail Service Representative; banking or credit union preferred

Basic PC Skills

May require Property & Casualty, Life Accident & Health or Series 6 licensing.

May require registration with the National Mortgage Licensing System and Registry (NMLS), as created under the federal S.A.F.E. Act.

Physical Demands:

Continuous: Hearing, Talking, Sitting, Standing, Fingering, Vision

Frequent: Walking, Reaching, Stooping, Crouching

Occasional: Lifting up to 25 lbs, Driving an automobile, Local Travel

Bilingual English/Portuguese or English/Spanish is a plus.

No telephone calls please, qualified applicants will be contacted directly.

Interested candidates should apply and upload resume to the TFed Career Center by visiting www.tfed.com and clicking About Us and Career Opportunities.

Taunton Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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