ZipRecruiter

Log In

1

Member Service Representative Jobs (NOW HIRING)

Crunch Fitness

Member Service Representative

Bell, CA · On-site

Member Service Representative Summary Title: Member Service Representative ID: MSR 20254 Job Source: Crunch Location: Bell Road Job Category: Member Service Representative More about this job ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsMember Service Representative Jobs

Member Service Representative information

See salary details

$8

$15

$24

How much do member service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

More about Member Service Representative jobs

What cities are hiring for Member Service Representative jobs?

Cities with the most Member Service Representative job openings:

What are the most commonly searched types of Member Service Representative jobs?

The most popular types of Member Service Representative jobs are:

Who are the top companies hiring for Member Service Representative jobs?

The top employers for Member Service Representative jobs are:

What states have the most Member Service Representative jobs?

States with the most job openings for Member Service Representative jobs include:

What are popular job titles related to Member Service Representative jobs?

For Member Service Representative jobs, the most frequently searched job titles are:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative

Fort Collins, CO • On-site

Poudre Valley REA
See more jobs at Poudre Valley REAexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

Poudre Valley Rural Electric Association is seeking a Member Service Representative who wants an exciting work atmosphere and to be a part of a team dedicated to exceptional service.
The Member Service Representative plays a vital role in ensuring members of the Association receive exceptional service. Serving as the first point of contact, this position is committed to delivering a positive member experience through direct interaction with members to address their needs, resolve inquiries and offer information related to programs and services. The Member Service Representative fosters positive relationships through solution-based, member-focused service techniques.
Key Responsibilities
  • Build and Foster Relationships: Initiate and cultivate positive relationships with Poudre Valley REA members and colleagues to ensure ongoing positive interactions and experiences.
  • Member Inquiries: Serve as primary point of contact for member inquiries, whether received in person, via telephone, in writing, or from our after-hours call center. Address all interactions professionally and efficiently.
  • Payment Processing: Process all incoming payments received in person, by mail, drop box, Lockbox, and electronic payments with precision and within designated timeframes. This includes processing daily bank drafts, wire transfers, ACH payments, and balancing cash drawers. Process returned payments promptly and take necessary action for the collection of funds due. Notify members of returned payments and associated fees in a timely manner, ensuring transparency, and facilitating resolution of outstanding balances.
  • Comprehensive Member Service Support: Provide member service support for all services offered by Poudre Valley REA. Must demonstrate adaptability and productivity in responding to changes and be prepared to assist in other duties and responsibilities assigned by management to ensure the effective operation of the Association.
  • Service Order Management: Initiate and process various service order requests, such as transfer of service, connections, disconnections, energizations of new service, and other miscellaneous service orders, ensuring accuracy and completeness.

Qualifications
  • High school diploma or equivalent is required; business school or college-level coursework in business is preferred.
  • Two years' customer service experience in consumer services/billing office is required. Electric Utility, especially Cooperative, experience is preferred. Microsoft Word, Excel, and Outlook experience is preferred.

We are proud to offer a competitive wage and benefit package to include:
  • Medical, prescription and dental insurance with 100% employer paid premiums
  • 401(k) with base and matching contributions/defined benefit pension plan
  • Holistic wellness program
  • Life insurance
  • Paid holidays, vacation and sick leave
  • Tuition reimbursement

Complete job description available here or at www.pvrea.com/careers
We are an Equal Opportunity Employer

Apply