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Member Service Representative Jobs in Arizona (NOW HIRING)

First Credit Union

Member Service Rep.

Chandler, AZ · On-site

Become part of the First Credit Union team by applying for our Call Center/Member Service Representative opportunity in Chandler. Summary/Objective Perform a wide range of transactional duties to ...

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All JobsMember Service Representative JobsMember Service Representative Jobs in Arizona

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See Arizona salary details

$8

$14

$22

How much do member service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member service representative in Arizona is $14.83, according to ZipRecruiter salary data. Most workers in this role earn between $11.20 and $17.69 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the most commonly searched types of Member Service Representative jobs in Arizona?

The most popular types of Member Service Representative jobs in Arizona are:

What are popular job titles related to Member Service Representative jobs in Arizona?

For Member Service Representative jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Member Service Representative jobs in Arizona look for?

The top searched job categories for Member Service Representative jobs in Arizona are:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $30,842 per year, or $14.8 per hour.

Member Service Representative

Mountainside Fitness

Mesa, AZ

$11.40/hr

Full-time

Posted 2 days ago

New

Job description

Description

Join the Mountainside Fitness Team

About the Role


We're looking for a friendly, energetic, and motivated individual to join our team as a Member Service Representative at Mountainside Fitness- an upscale health club where members and employees feel welcomed, valued, and supported. As a Member Service Representative, you'll be one of the first faces our members and guests see, creating a welcoming atmosphere while providing outstanding customer service. You'll assist with member needs, answer questions, give tours, promote memberships and club services, and confidently identify sales opportunities. If you're personable, goal-driven, and enjoy connecting with people while helping them reach their fitness goals,


Why Mountainside Fitness?

We invest in our people. Here's what you can expect as part of the Mountainside family:

  • Complimentary gym membership plus deep personal training discounts
  • Onsite childcare - bring your own kids to work with you
  • Consistent schedules that stay the same week to week - no surprises
  • Flexible pay for hourly employees - access your earnings when you need them
  • Real growth opportunities - 100% of our General Managers were promoted from within


RESPONSIBILITIES & DUTIES - SALES SPECIFIC


Data & Prospect Management

  • Enter data accurately and effectively into the computer system.
  • Tour, contact, and enter every prospect into the system. Maintain communication with prospects until the sale is complete.
  • Document all customer communication in Hub Spot and record follow-ups to verify contact. MSRs will use the company phone for all outreach.


Sales Performance Standards

  • The MSR role at Mountainside Fitness is competitive. Schedules, goals, and performance metrics change monthly - MSRs must consistently meet sales criteria. Performance is measured across:
  • Number of sales per pay period.
  • Prospect-to-sales closing ratios.
  • Training Package sales.
  • Meeting or exceeding monthly sales goals: BE, Income, Personal Training, and other stated goals.
  • Performance during Secret Shopper visits.
  • Number of self-generated prospects - employee's ability to drive traffic into the club.
  • Availability, dependability, and ability to improve the sales team at their specific location.


Closing Ratio Requirement: MSRs are expected to maintain a 70% or higher closing ratio. Example - if you tour 10 prospects, 7 should be sold. Ratios are calculated on a monthly basis only. Example: In August, Johnny Membership sold 20 memberships and had 30 outstanding prospects - a closing ratio of 67%. Four consecutive pay periods below the 70% minimum will result in progressive discipline, which may include suspension, loss of sales shifts, or termination.

  • Sales goals are set monthly by the club manager or District Manager. Total sales per period compared to the sales goal is the primary measure of sales performance.
  • MSRs are expected to sell Personal Training at a rate of 15% of their sole BEs.


Secret Shopper & Professionalism

  • Clubs and MSRs will be visited sporadically by corporate Secret Shopper personnel. MSRs are expected to perform professionally, remain service-minded, and express the desire to start the guest on a membership that same day.
  • MSRs are expected to work honestly and fairly with the sales staff and be available to pick up additional shifts when needed.


Training & Development

  • MSRs are expected to attend MSF-sponsored continuing education and sales technique improvement sessions at least once per quarter.
  • MSRs are expected to initiate a monthly tour with their GM or DM. The tour will include role play, closing techniques, and sales methods such as "Discovering the Prospect."


Requirements

Must be at least 16 years or older.

Must be able to lift a minimum of 30 lbs.

Must be able to maneuver throughout the club and equipment.

Physical ability to complete assigned cleaning tasks.


Apply