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Member Services Representative Two Jobs in Arizona

Planet Fitness

Member Services Rep

Phoenix, AZ · On-site

Member Services Representative The Planet Fitness mission is to provide a unique environment in which anyone can be comfortable in a diverse, judgment-free zone where a lasting, active lifestyle is ...

Planet Fitness

Member Services Rep

Gilbert, AZ · On-site

Member Services Rep Gilbert, AZ 85298 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a ...

Crunch Fitness

Member Services Representative

Yuma, AZ · On-site

Flexible schedule Opportunity for advancement Training & development General The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are ...

Planet Fitness

Member Services Rep

Yuma, AZ · On-site

Member Services Rep Hot Job Yuma, AZ 85365 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable ...

Planet Fitness

Member Services Rep

Scottsdale, AZ · On-site

Member Services Rep Hot Job Scottsdale, AZ 85258 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be ...

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All JobsMember Services Representative Two JobsMember Services Representative Two Jobs in Arizona

Member Services Representative Two information

What is the difference between Member Services Representative Two vs Member Services Representative One?

AspectMember Services Representative TwoMember Services Representative One
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service in call centers, offices, or remote settingsCustomer service in similar environments, often entry-level
Employer & Industry UsageCommon in healthcare, insurance, and financial servicesSimilar industries, often as entry-level roles
Search & Comparison IntentLooking for roles with increased responsibilities or experienceEntry-level or initial member service roles

The Member Services Representative Two typically requires more experience or certifications than the Member Services Representative One. It involves handling more complex member inquiries and providing higher-level support within customer service environments in industries like healthcare and insurance. The role is suited for those seeking advancement from entry-level positions.

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Financial Services Representative I, II, Senior

Global Credit Union

Mesa, AZ • On-site

$45K - $66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities.
Duties and Responsibilities:
  1. Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
  2. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction.
  3. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines.
  4. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being.
  5. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards.
  6. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned.
  7. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes.
  8. Build meaningful relationships by participating in branch promotions and community events, as assigned.
  9. Work effectively in a team environment across all organizational levels.
  10. Perform other duties as assigned.

Qualifications
Education: High school graduate or equivalent
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds
Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 13
$49,284 - $73,391 annually
Salary Pay Range: 14
$45,633 - $66,624 annually
Salary Pay Range: 15
$42,254 - $60,844 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

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